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The 77-418 Exam was the official test for the Microsoft Office Specialist (MOS) certification in Microsoft Word 2013. This exam was designed to validate a user's proficiency in the core and advanced features of the Word 2013 application. It was targeted at a broad audience, including students, office workers, administrative assistants, and anyone seeking to formally demonstrate their skills in creating and managing professional documents. Passing the 77-418 Exam resulted in the MOS: Microsoft Word 2013 credential, a recognized industry standard for end-user computing skills.
Unlike conceptual IT exams, the MOS exams, including the 77-418 Exam, were performance-based. This meant that candidates were required to perform a series of tasks in a live or simulated version of the Word 2013 application. The exam measured a user's ability to create and manage documents, format text and paragraphs, create tables, work with graphics, and use collaboration tools. A successful candidate needed not just theoretical knowledge, but extensive hands-on experience with the software's features and functionalities.
A foundational skill for the 77-418 Exam was the ability to navigate the Word 2013 user interface efficiently. The most prominent feature of the interface is the Ribbon, which is organized into a series of tabs like Home, Insert, and Page Layout. Each tab contains groups of related commands. Word 2013 also introduced a new Design tab, which consolidated document formatting tools like themes and style sets. Above the Ribbon is the Quick Access Toolbar, a customizable bar for placing frequently used commands.
When Word 2013 is first opened, it presents the Start screen, which is part of the Backstage View. The Backstage View, accessed by clicking the File tab, is where you manage documents and their settings, including opening, saving, printing, and sharing. Another key navigational tool is the Navigation Pane, which can be enabled from the View tab. It provides a way to quickly browse a document by its heading structure, view a thumbnail of its pages, or review search results.
The most fundamental skill set covered in the 77-418 Exam was the creation and management of documents. This began with creating a new blank document or, more efficiently, starting from one of the many pre-installed or online templates. A key aspect of document management was understanding how to save documents in different formats. While the default format was the modern .docx format, candidates needed to be proficient in saving documents in other formats, such as the Word 97-2003 (.doc) format for backward compatibility, PDF for universal sharing, or as a plain text file.
The exam also covered the process of importing content. This included opening PDF files directly in Word 2013, which would convert the PDF content into an editable Word document, and inserting text from other file types. Managing different versions of a document and understanding how to work in compatibility mode when editing older .doc files were also critical skills for a user to demonstrate.
A core principle of professional document creation, and a major topic in the 77-418 Exam, is the use of styles for formatting. Instead of manually formatting each heading and paragraph, best practice is to apply predefined styles, such as Heading 1, Heading 2, and Normal. Using styles ensures consistency throughout the document and provides a logical structure. This structure is then used by other Word features, such as the automatic generation of a table of contents.
Candidates were expected to be able to apply existing styles, modify them to meet specific requirements, and create new custom styles. To control the overall look and feel of a document, Word 2013 uses document themes. A theme is a coordinated set of fonts, colors, and effects that can be applied to a document with a single click, instantly changing its appearance while maintaining the underlying structure provided by the styles.
While finding and replacing simple text is a basic skill, the 77-418 Exam required a deeper understanding of the advanced capabilities of the Find and Replace dialog box. A proficient user needed to be able to search for more than just specific words. The tool allows you to search for and replace formatting. For example, you could search for all text that is formatted in bold and replace it with text that is italicized and underlined.
The advanced find and replace tool also supports the use of special characters, such as paragraph marks or manual line breaks, and wildcards, which allow you to search for patterns of text rather than specific words. For instance, you could search for all words that start with "pro" and end with "ion". Mastering these advanced search capabilities allows a user to make complex, document-wide changes quickly and accurately.
Word 2013 offers several different views for working with a document, and the 77-418 Exam tested the ability to use these views effectively. The default view is Print Layout, which shows the document as it will appear on the printed page. Read Mode was a new view in Word 2013, designed to optimize the document for reading on a screen by reflowing the text into columns and hiding most of the editing tools. Draft view provides a simplified layout for quick text entry and editing, without showing page boundaries.
The Navigation Pane is a crucial tool for working with long documents. When a document is structured with heading styles, the Navigation Pane displays an interactive outline. A user can click on a heading in the pane to jump directly to that section of the document. The pane also allows for browsing by page thumbnails and provides an integrated interface for reviewing the results of a search.
The final set of core skills covered in the 77-418 Exam involved managing the document's metadata and security. The document properties, also known as metadata, include information like the author's name, the document title, subject, and keywords. This information is managed in the Backstage View and can be useful for organizing and searching for documents.
Word 2013 also provides several ways to protect a document. An author can Mark as Final, which makes the document read-only to discourage editing. For stronger security, a document can be Encrypted with a Password, which requires a password to open it. It is also possible to Restrict Editing, which allows for more granular control. For example, you can make the entire document read-only but leave comments enabled, or you can restrict formatting changes.
To build a solid foundation for the 77-418 Exam, a user must first achieve complete fluency in the basic operations of creating, managing, and navigating Word 2013 documents. This includes not just creating a document from a template, but also understanding how to save it in various formats and work with compatibility mode. The most important principle to master is the use of styles and themes for formatting, as this is the cornerstone of creating professional and easily maintainable documents.
Proficiency in using the different document views and the Navigation Pane is essential for efficient work, especially in longer documents. Finally, a candidate must be comfortable with the features in the Backstage View, knowing how to modify document properties and how to apply the appropriate level of protection, whether it is simply marking a document as final or encrypting it with a password. These fundamental skills are the prerequisite for tackling the more advanced topics on the exam.
One of the most powerful and essential skills for creating complex documents, and a major topic for the 77-418 Exam, is the use of sections. By default, a Word document is a single section, and all page layout formatting, such as margins and page orientation, applies to the entire document. However, by inserting section breaks, you can divide the document into multiple sections, and each section can have its own unique page layout formatting.
For example, you could have a title page with different margins, followed by a main body in portrait orientation, and then a section with a wide table in landscape orientation, all within the same document. There are different types of section breaks, such as "Next Page," which starts the new section on a new page, and "Continuous," which starts the new section on the same page. Mastering the use of sections is the key to controlling the layout of professional reports and documents.
Headers and footers are areas at the top and bottom of each page that can contain important information like page numbers, the document title, or the company name. The 77-418 Exam required a detailed understanding of how to work with these elements. When you insert a header or footer, Word provides a contextual "Header & Footer Tools" tab on the Ribbon, which contains all the commands for customizing their content and layout.
A key feature is the ability to have different headers and footers for different parts of the document. For instance, you can specify a different header for the first page of a document. You can also set up different headers and footers for odd-numbered and even-numbered pages, which is a common requirement for bound documents like books. This level of control is made possible by linking or unlinking the headers and footers between the different sections of your document.
Tables are a fundamental tool for organizing information, and the 77-418 Exam tested a candidate's ability to perform advanced table operations. This went beyond simply creating a table and entering data. A proficient user needed to know how to use the "Table Tools" contextual tabs (Design and Layout) to take full control of the table's appearance and structure. This includes applying pre-designed table styles, modifying cell borders and shading, and changing the text direction within a cell.
The Layout tab provides tools for merging and splitting cells, inserting and deleting rows and columns, and controlling the precise height and width of cells. It is also possible to perform simple calculations within a table using formulas, similar to a spreadsheet. Another important skill was the ability to convert existing, delimited text into a table, and vice versa, which is a common task when working with data from other sources.
Creating well-formatted numbered and bulleted lists is a key part of making a document readable and professional. The 77-418 Exam required knowledge of advanced list formatting techniques. This included the ability to create multilevel lists, which are essential for creating outlines or legal documents with hierarchical numbering (e.g., 1., 1.1, 1.1.1). A user needed to be able to define the numbering format, indentation, and alignment for each level of the list.
It was also important to know how to customize the appearance of lists. This could involve changing the standard bullet character to a custom symbol or picture, or modifying the font and color of the numbering. For numbered lists, a candidate had to be proficient in managing the numbering sequence, including knowing how to restart the numbering at 1 or how to continue the numbering from a previous list.
In professional documents, it is standard practice to label objects like tables and figures with a numbered caption (e.g., "Figure 1: Annual Sales"). The 77-418 Exam tested the ability to use Word's built-in captioning feature. This tool allows a user to insert a caption that is automatically numbered. If you add or delete a figure, Word will automatically renumber all the subsequent captions, ensuring they are always correct.
A user can choose from the default labels like "Figure," "Table," and "Equation," or they can create their own custom labels. The formatting of the caption text can be controlled by modifying the "Caption" style. Using this feature is not just for labeling; it is also the prerequisite for automatically generating a table of figures, which is another key skill for long document management.
Footnotes and endnotes are used to provide additional information or to cite sources without cluttering the main body of the text. A footnote appears at the bottom of the page where the reference is made, while an endnote appears at the end of a section or the document. The 77-418 Exam required a user to be able to insert, modify, and format both footnotes and endnotes.
When a note is inserted, Word automatically adds a reference number in the text and places the cursor in the note area for you to type the note's content. The numbering is updated automatically as you add or remove notes. The options for footnotes and endnotes allow you to customize their location, their numbering format (e.g., Arabic numerals, Roman numerals, or symbols), and whether the numbering is continuous or restarts in each new section. It is also possible to convert all footnotes to endnotes, and vice versa.
For any document longer than a few pages, a table of contents (TOC) is essential for navigation. A critical skill for the 77-418 Exam was the ability to create an automated table of contents. This feature works by scanning the document for paragraphs that have been formatted with the built-in heading styles (Heading 1, Heading 2, etc.). It then collects the text and page numbers of these headings and assembles them into a formatted table of contents.
Because the TOC is a field, it can be updated with a single click if the headings or page numbers change. A user needed to know how to insert a TOC, how to update it, and how to customize its appearance. The customization options allow you to choose which heading levels to include, whether to show page numbers, and what kind of leader character (like dots or a line) to use between the heading and the page number.
Mastering the content organization features of Word 2013 was a major step towards success on the 77-418 Exam. The single most important concept to understand was the use of section breaks to control page layout and formatting for different parts of a document. This, combined with a detailed knowledge of how to manage headers and footers (including different first page or odd/even page variations), provided the foundation for creating complex document structures.
Furthermore, a candidate had to be an expert in using Word's automated tools for creating navigational and reference elements. This meant not just knowing how to format a list or a table, but knowing how to use heading styles and captions as the basis for generating an automated table of contents and a table of figures. These skills are what separate a casual user from a proficient document professional.
Visual elements can significantly enhance the impact and readability of a document. The 77-418 Exam required a user to be proficient in inserting and formatting pictures. Pictures can be inserted into a document from a file on your computer or from online sources. Once a picture is inserted and selected, a contextual "Picture Tools - Format" tab appears on the Ribbon. This tab contains a rich set of tools for manipulating the image.
A user was expected to know how to apply pre-designed picture styles, which can add borders, shadows, and other effects with a single click. They also needed to be able to manually adjust the picture's color, tone, and artistic effects. Basic editing skills, such as cropping the picture to remove unwanted parts, resizing it, and compressing it to reduce the overall file size of the document, were also fundamental skills tested in the 77-418 Exam.
Simply inserting a picture is not enough; it must be integrated smoothly with the surrounding text. The most critical skill for this, and a major topic for the 77-418 Exam, is managing the text wrapping options. By default, a picture is inserted "In Line with Text," which means it behaves like a single large character. However, there are many other options that allow the text to flow around the image.
The "Square," "Tight," and "Through" options will wrap the text around the rectangular or irregular shape of the image. The "Top and Bottom" option places the text above and below the image but not on its sides. The "Behind Text" and "In Front of Text" options allow the image to be used as a background or an overlay. A proficient user needed to understand these options and be able to use the alignment guides and anchor points to position the object precisely on the page.
In addition to pictures, Word 2013 provides tools for creating vector-based graphics. The 77-418 Exam covered the use of shapes and WordArt. A user can insert a wide variety of pre-defined shapes, such as rectangles, circles, arrows, and callouts, and can also draw freeform shapes. Once a shape is on the page, the "Drawing Tools - Format" contextual tab provides a wealth of formatting options.
These options include applying pre-set shape styles, changing the shape's fill color or texture, modifying the outline's weight and dash style, and adding effects like shadows, reflections, and 3D rotations. WordArt is a special feature for creating stylized and decorative text. It is treated as a graphical object, so it can be formatted with all the same fill, outline, and effect options as a regular shape.
For creating professional-looking diagrams and process flows, Word 2013 provides a powerful tool called SmartArt. A solid understanding of how to create and manage SmartArt was an important skill for the 77-418 Exam. SmartArt provides a gallery of pre-designed layouts for different types of diagrams, such as lists, process flows, cycles, hierarchies (like organization charts), and relationships.
Once a layout is chosen, a user can easily add or remove shapes and type the text for each element in a simple text pane. The "SmartArt Tools" contextual tabs (Design and Format) allow for extensive customization. A user can change the entire layout of the diagram, apply different color schemes and styles, and format the individual shapes within the SmartArt graphic, all without having to manually draw and align each component.
To visualize numerical data, Word 2013 includes a powerful charting engine. The 77-418 Exam required a user to know how to insert and format charts to represent data effectively. When a chart is inserted, a user first chooses the chart type, such as a column, line, pie, or bar chart. Word then opens a small, embedded spreadsheet window where the user can enter or paste the data that will be used to generate the chart.
Once the chart is created, the "Chart Tools" contextual tabs (Design and Format) provide complete control over its appearance. A user can change the chart type, switch the rows and columns, apply different chart styles and color schemes, and format individual chart elements. This includes adding or modifying the chart title, the legend, the data labels, and the axes, allowing for the creation of clear and informative data visualizations.
Text boxes are a versatile tool that allows a user to place text anywhere on a page, independent of the main text flow. The 77-418 Exam tested the use of text boxes for tasks like creating sidebars, pull quotes, or complex page layouts. A text box is a container that can be moved, resized, and formatted just like a shape. It can have its own fill color, border, and effects.
A particularly powerful feature is the ability to link text boxes together. This allows a long story or article to automatically flow from one text box to the next, even if they are on different pages. This is the technique used to create newsletter-style layouts. A pull quote is a specific use of a text box, often with a pre-designed style, that is used to highlight a key phrase or sentence from the main text.
When a document contains multiple graphical objects, it is often necessary to manage how they are arranged and layered. The 77-418 Exam required a user to be proficient in these object management skills. The Arrange group on the Format contextual tab provides tools to control the stacking order of objects. A user can bring an object to the front, send it to the back, or move it forward or backward one layer at a time.
For documents with many objects, the Selection Pane is an invaluable tool. It lists all the objects on the page and allows a user to easily select, hide, or reorder them. The Arrange group also contains tools for aligning multiple objects (e.g., align left, align center) and for distributing them evenly on the page. Finally, multiple objects can be grouped together, which allows them to be moved, resized, and formatted as a single unit.
To demonstrate mastery of the graphics and illustrations domain of the 77-418 Exam, a candidate needed to be completely comfortable working with the contextual "Tools" tabs that appear when an object is selected. Whether it was a picture, a shape, or a chart, knowing how to navigate the relevant Format and Design tabs was essential for applying styles and customizations efficiently.
The single most important concept that tied all of these objects together was text wrapping. A user had to have a deep, practical understanding of the different wrapping options to be able to correctly integrate graphical elements with the text of the document. Finally, a candidate needed to be able to manage a complex page with multiple objects, using the arrangement tools to control their layering, alignment, and grouping to create a professional and polished layout.
One of the most powerful and frequently tested features in the 77-418 Exam was Mail Merge. Mail Merge is a tool that allows a user to create a large number of personalized documents, such as letters, labels, or emails, from a single template and a data source. A successful candidate needed to have a complete understanding of the three core components of any mail merge operation.
The first component is the Main Document. This is the Word document that contains the boilerplate text and graphics that will be the same for every version of the document. The second is the Data Source. This is a file, such as an Excel spreadsheet or an Outlook contact list, that contains the variable information (like names and addresses) that will be used to personalize each document. The third is the Merged Document, which is the final output of the process, combining the main document with the data source.
While experienced users can perform a mail merge using the commands on the Mailings tab of the Ribbon, the 77-418 Exam often focused on the step-by-step Mail Merge Wizard, as it provides a guided and foolproof way to complete the process. The wizard walks the user through the six key steps of a mail merge. The first step is to select the type of document you are creating, such as letters, email messages, envelopes, or labels.
The next steps involve selecting the starting document (either the current document or a template), and then selecting the recipients. This is where the user connects to the data source file and can filter or sort the list of recipients who will be included in the merge. A solid understanding of this wizard-driven workflow was a key requirement for the exam.
Once the main document and the data source are connected, the next critical step is to insert the merge fields into the document. This was a core skill tested in the 77-418 Exam. A merge field is a placeholder (like <<First_Name>> or <<City>>) that corresponds to a column in the data source. When the merge is performed, Word will replace these placeholders with the actual data from the recipient list.
For more advanced personalization, a user can insert rules. The "If...Then...Else" rule is particularly powerful. It allows the user to insert different text based on the value of a field in the data source. For example, a rule could be created to insert one paragraph if a customer's Country field is "USA" and a different paragraph if it is "Canada". This allows for the creation of highly dynamic and customized documents.
Before generating the final output, it is essential to preview the results of the merge. The 77-418 Exam required a user to know how to use the preview tools on the Mailings tab. These tools allow the user to see what the merged document will look like with the actual data from the data source. The user can scroll through the records to check for any formatting issues or errors in the data.
Once the preview is satisfactory, the final step is to complete the merge. The "Finish & Merge" command provides several options. The user can choose to merge directly to a printer to print all the documents. Alternatively, they can choose to "Edit Individual Documents," which creates a new, very large Word document containing a separate page or section for each merged record. This allows for final, individual edits before printing.
In a collaborative environment, the ability to review and provide feedback on a document is essential. The 77-418 Exam tested a user's proficiency with Word's commenting features. A user can insert a comment to ask a question or make a suggestion without altering the main text of the document. The comment appears in a balloon in the margin of the document.
Other collaborators can then view these comments, reply to them to create a threaded conversation, and finally, mark them as resolved when the issue has been addressed. The Review tab provides commands to easily navigate between comments, show or hide the comment balloons, and delete comments. Effective use of comments is a key part of the electronic review process.
For more formal editing and review, the 77-418 Exam required a deep understanding of the Track Changes feature. When Track Changes is turned on, Word will visually mark every change made to the document. Any text that is deleted is typically shown as struck through, while any text that is inserted is shown as underlined. Formatting changes can also be tracked and are usually noted in margin balloons.
The Review tab allows the user to control how these changes are displayed. The "Simple Markup" view shows a clean version of the document with a simple red line in the margin to indicate where changes have been made. The "All Markup" view shows all the detailed insertions, deletions, and comments. This feature provides a complete and transparent history of all the edits made to a document during the review cycle.
Once a document has been edited with Track Changes turned on, the original author or a final editor must go through the document and decide which changes to incorporate. This process of reviewing the tracked changes was a key skill for the 77-418 Exam. The Review tab provides simple commands to move from one change to the next.
For each change, the reviewer has two choices: they can "Accept" the change, which makes it a permanent part of the document, or they can "Reject" the change, which discards the edit and reverts the text to its original state. The reviewer can perform these actions one by one for each individual change, or they can use the commands to accept or reject all changes in the document at once.
Word 2013 also provides tools for managing changes when multiple people have edited separate copies of the same document without using Track Changes. The 77-418 Exam covered these important collaboration features. The "Compare" feature allows a user to take two versions of a document and create a new, third document that shows all the differences between them as tracked changes. This is an excellent way to see what has changed between a draft and a final version.
The "Combine" feature is similar, but it is designed to merge the changes from multiple reviewers into a single document. For example, if you sent a document to two people and they both sent back their edited copies, you could use the Combine feature to merge all the changes from both reviewers into your original document, where you could then accept or reject them.
The collaboration and document review domain of the 77-418 Exam was one of the most heavily weighted. Success required a candidate to have a complete, end-to-end understanding of the Mail Merge process. This meant not just knowing how to use the wizard, but also how to connect to different data sources and how to use rules to create customized output.
Equally important was a mastery of the tools on the Review tab, which are the cornerstone of electronic collaboration in Word. A candidate needed to be an expert in using both Comments for informal feedback and the more formal Track Changes feature for detailed editing. The ability to accept and reject changes, and to use the Compare and Combine features to manage edits from multiple sources, were all essential skills for proving proficiency as an advanced Word 2013 user.
For users who frequently reuse the same pieces of content, Word 2013 offers a powerful productivity feature called Building Blocks. The 77-418 Exam required an understanding of how to use this feature to save time and ensure consistency. A building block is any piece of content—such as a formatted piece of text, a graphic, a table, or a cover page—that can be saved for later use.
The Quick Parts gallery on the Insert tab provides an easy way to save a selection as a new building block and to insert existing ones into a document. All building blocks are managed in the Building Block Organizer, which allows a user to categorize, edit, and insert any saved building block. This feature is ideal for storing standard text clauses, company logos, or custom table formats that need to be used repeatedly across many documents.
The 77-418 Exam also covered the skills required to create interactive forms directly within Word. This is accomplished using the content controls that are available on the Developer tab (which may need to be enabled first). Word 2013 provides a variety of content controls that can be inserted into a document, including rich text controls, plain text controls, check boxes, combo boxes, and a date picker.
Once all the content controls have been inserted and configured, the form designer can protect the document. By restricting editing, the designer can ensure that users who fill out the form are only able to enter data into the content control fields, and cannot accidentally change the static text or the layout of the form. This allows for the creation of professional and easy-to-use data entry forms.
For automating repetitive tasks, Word provides a built-in macro recorder. A conceptual understanding of how to record and run simple macros was a topic for the 77-418 Exam. A macro is a small program that records a sequence of commands and actions. A user can start the macro recorder, perform a series of actions (like applying specific formatting or inserting a table), and then stop the recorder.
Word will save this sequence of actions as a macro. The user can then run this macro at any time to automatically repeat the entire sequence of actions. This can be a huge time-saver for tasks that need to be performed frequently. For example, a user could create a macro that automatically sets up the page layout, styles, and headers for a new company report.
To improve productivity, Word 2013 allows users to extensively customize the user interface to suit their personal workflow. The 77-418 Exam tested a user's ability to perform these customizations. The most common customization is to add frequently used commands to the Quick Access Toolbar, which is always visible at the top of the Word window. This provides one-click access to your favorite tools.
For more extensive changes, a user can customize the Ribbon itself. It is possible to create new custom tabs and new custom groups on the Ribbon. You can then add any of Word's commands to these custom groups, allowing you to organize your most-used tools in a way that makes the most sense for your specific tasks. This personalization can make the application much more efficient to use.
A key concept for advanced Word users, and a topic for the 77-418 Exam, is the difference between a document (.docx) and a template (.dotx). A template is a blueprint for creating new documents. It can contain not only text and graphics, but also a complete set of styles, page layout settings, macros, and interface customizations. When a user creates a new document based on a template, the new document inherits all of these settings.
A proficient user needed to know how to create a new template by saving a document in the .dotx format. It was also important to understand the special role of the Normal.dotm template. This is the global template that is used by default for all new blank documents. By modifying the Normal template, a user can change the default font, margins, and other settings for every new document they create.
For navigating and creating connections within long and complex documents, the 77-418 Exam covered the use of bookmarks and cross-references. A bookmark is an invisible marker that you can place at a specific location in your document. You can then use the "Go To" command to instantly jump to any bookmark. Bookmarks are also essential for other features, like creating cross-references.
A cross-reference is a field that refers to another part of the document, such as a heading, a bookmark, a figure, or a page number. For example, you could write "For more details, see Figure 5 on page 12." The figure number and page number can be inserted as cross-references. The advantage of this is that if the figure or page number changes, you can simply update the cross-reference fields, and they will automatically display the correct new information.
A final and important topic for the 77-418 Exam was ensuring that a document is accessible to people with disabilities. Word 2013 includes a built-in Accessibility Checker, which is available in the Backstage View. This tool inspects the document and identifies potential issues that could make it difficult for users of screen readers or other assistive technologies to understand the content.
Common issues that the checker looks for include images that are missing alternative text (alt text), which is a description of the image that a screen reader can announce. It also checks for issues with table structures and the use of blank paragraphs for spacing instead of the proper formatting tools. Knowing how to run the Accessibility Checker and fix the issues it reports is a key skill for creating truly professional and inclusive documents.
To succeed on the 77-418 Exam, a candidate must go beyond casual use and develop a deep, hands-on proficiency with the full range of Word 2013's features. The most heavily weighted areas of the exam typically involve document sharing and collaboration, so a mastery of Mail Merge and the entire suite of tools on the Review tab is essential. Advanced formatting, particularly the use of sections, styles, and automated reference tables, is another critical domain.
The exam format is project-based, meaning you will be given a set of tasks to perform on one or more documents. This requires not just knowledge, but also speed and efficiency. The best way to prepare is through extensive practice. Work through sample projects, and time yourself performing the tasks. Focus on using the most efficient method to achieve a result, as this is often what the exam is designed to measure
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