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Apple Service Fundamentals Exam
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Apple SVC-19A Questions and Answers
Select the best response to the following customer statement:
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The SVC-19A exam is the foundational certification for those beginning a career in Apple technical support or repair services. It covers key topics like Apple device features, basic troubleshooting, safety protocols, and customer experience skills needed in Apple-authorized service environments.
This exam is ideal for new Apple technicians, Apple Authorized Service Providers (AASPs), and anyone looking to gain credibility as an Apple support professional. It's also a prerequisite for further certifications like ACiT (Apple Certified iOS Technician) and ACMT.
There are no formal prerequisites. However, Apple recommends candidates have basic knowledge of Apple products and familiarity with macOS, iOS, and troubleshooting practices.
The exam consists of multiple-choice and multiple-select questions, typically 65–80 questions. The time limit is usually around 90 minutes, and the passing score varies but is generally about 80%.
Key topics include:
The exam is typically offered free as part of Apple training for AASPs or Apple employees. If you're an independent learner, check with Apple-authorized training partners for exam access or bundled training programs.
While the certificate doesn't officially expire, Apple often updates exams when new product lines or technologies are introduced. It's good practice to stay current with Apple’s latest hardware and services.
The SVC-19A is an introductory-level exam, while ACMT (Apple Certified Mac Technician) and ACiT (Apple Certified iOS Technician) go deeper into hardware repair, diagnostics, and in-depth troubleshooting.
Apple Desktop Service Certification Exam
TESTED 01 Dec 2025
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