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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
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Avaya 3313 Questions and Answers
On the Avaya Aura® Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.
Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)
Avaya Aura® Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.
Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)
When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)
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The 3313 exam tests your ability to maintain, troubleshoot, and resolve issues within the Avaya Aura® Contact Center environment. It evaluates your hands-on skills with system components, alarms, logs, and diagnostic tools.
The exam is ideal for support engineers, field technicians, and administrators who maintain or troubleshoot Avaya Aura® Contact Center systems.
While there are no formal prerequisites, hands-on experience with Avaya Aura® Contact Center (AACC), familiarity with system logs, alarms, and configuration settings is highly recommended.
Key areas include system maintenance, fault isolation, diagnostic tools, log analysis, patch management, and recovery procedures.
The exam typically includes 65 questions and must be completed in 90 minutes.
Avaya Aura® Contact Center Administration Exam
TESTED 01 Dec 2025
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