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Avaya 33820X
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Avaya 33820X Questions and Answers
Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
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The 33820X exam validates your expertise in designing solutions using Avaya Aura® Call Center Elite and Elite Multichannel. It assesses your understanding of solution architecture, components, and integration strategies.
This exam is ideal for solution designers, consultants, or technical professionals involved in contact center design using Avaya’s Elite and Elite Multichannel products.
Major topics include call center architecture, multimedia design, solution integration, scalability, survivability, and customer experience optimization.
You can expect approximately 60 questions, though this number may vary slightly depending on the test version.
The exam duration is 90 minutes, during which you must manage your time wisely to answer all questions.
The passing score is 70%. You’ll need solid preparation to cross this benchmark confidently.
The cost typically ranges from $125–$150 USD, but it’s best to check the latest pricing on the Avaya Learning website or Pearson VUE.
Yes! You can access a sample of our question sets to evaluate the quality before purchasing.
A preparation period of 4–6 weeks is ideal for most professionals, depending on prior experience.
It provides powerful call routing, agent management, and advanced reporting—ensuring seamless customer service operations.
It supports multiple channels like voice, email, and chat—enabling unified communication and superior customer experience.
Yes, understanding AWA and its role in task routing across media channels is essential for the exam.
High availability, scalability, survivability, and centralized management are core design considerations.
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