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Avaya Aura Call Center Elite Implementation Exam
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Avaya 7392X Questions and Answers
A customer wants to configure their call center for emergencies.
Which action would you advise the call center supervisor to use to configure an alternate call path In case of a disaster?
A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?
Customers need to use the extension 5004 for announcements In a vector but the vector will not save. To ensure that the resources are configured, what should be done first?
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The 7392X exam validates your ability to implement, configure, and maintain the Avaya Aura Call Center Elite system, including vectoring, routing, agent management, and system capacities.
Getting certified boosts your professional credibility and opens doors to roles like implementation specialist, system integrator, or voice engineer. It’s a benchmark for excellence in call center deployment.
It’s designed for IT professionals, system engineers, and implementation consultants who manage or deploy Avaya Call Center Elite systems.
The exam tests your knowledge in areas like vectoring, call routing, skills-based distribution, administration of agents and VDNs, and system configuration.
The exam duration is approximately 90 minutes, during which you'll answer around 60 multiple-choice questions.
You need a score of 67% or higher to pass.
The exam typically costs $125 to $150 USD, depending on your location and testing center.
Vectors are sets of instructions used to route calls intelligently based on time, skills, or customer input.
Definitely. Hands-on experience with Communication Manager, vectoring, and routing is crucial to passing.
Official Avaya training, Exams4sure practice tests, documentation, and implementation guides are great resources.
Yes. Avaya offers a course titled "Avaya Aura® Call Center Elite Implementation" which aligns directly with the exam.
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TESTED 01 Dec 2025
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