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Avaya Contact Center Select Implementation and Maintenance Exam
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Avaya 78950X Questions and Answers
For an Avaya Contact Center Select (ACCS) Software Appliance deployment, where is the Windows Operating System license obtained?
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)
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This certification validates your ability to implement and maintain Avaya Contact Center Select (ACCS) solutions. It focuses on system deployment, configuration, troubleshooting, and maintenance—critical skills in today’s dynamic customer service environments.
Ideal for system engineers, support personnel, and implementation consultants working with ACCS solutions. If you're responsible for delivering reliable contact center operations, this cert is for you.
It sets you apart as a certified Avaya professional, opening doors to implementation roles, higher salary potential, and recognition in customer service technology fields.
ACCS enables businesses to streamline multi-channel customer interactions (voice, email, chat, SMS) with advanced routing, analytics, and agent productivity tools—all within the IP Office platform.
You’ll be tested on system preparation, ACCS installation, configuration, reporting, agent setup, multimedia channel setup, troubleshooting, and maintenance tasks.
It consists of multiple-choice questions, typically 60–70 in number, to be completed within 90 minutes.
The fee is usually around USD $125–$150, but prices may vary by region.
There are no formal prerequisites, but Avaya recommends hands-on experience with ACCS and related technologies.
While not mandatory, completing Avaya’s training courses like “Implementing Avaya Contact Center Select” is strongly recommended.
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