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SAP C_TSCM62_65 (SAP Certified Application Associate - Order Fulfillment with SAP ERP 6.0 EHP5) exam dumps vce, practice test questions, study guide & video training course to study and pass quickly and easily. SAP C_TSCM62_65 SAP Certified Application Associate - Order Fulfillment with SAP ERP 6.0 EHP5 exam dumps & practice test questions and answers. You need avanset vce exam simulator in order to study the SAP C_TSCM62_65 certification exam dumps & SAP C_TSCM62_65 practice test questions in vce format.
The SAP Sales and Distribution (SD) module is a foundational component of the SAP ERP system, orchestrating the entire process of selling and delivering goods and services to customers. The SAP C_TSCM62_65 certification was a key credential for professionals aiming to prove their expertise in this area, specifically focusing on Sales Order Management within SAP ERP 6.0 Enhancement Package 5. It was designed to certify that a candidate possessed the core knowledge required to be an effective application associate, capable of contributing to implementation and support projects.
While the C_TSCM62_65 certification relates to an earlier version of SAP ERP, the business processes and foundational concepts it covers are timeless and form the bedrock of the modern SAP S/4HANA Sales module. Understanding this material is crucial for anyone managing existing SAP ERP systems or for those seeking to build a comprehensive understanding of the Order-to-Cash lifecycle from its roots. This five-part series will act as your detailed guide to the topics covered in the C_TSCM62_65 certification exam, beginning with the core business process and the essential organizational structures that underpin all sales activities.
At the heart of the SAP SD module, and therefore the C_TSCM62_65 certification, is the Order-to-Cash (OTC) business process. This is the end-to-end cycle that a company follows from the moment it receives an inquiry from a potential customer to the point where it receives payment for the delivered goods or services. A thorough understanding of each step in this integrated process is the most critical requirement for the exam. The cycle begins with Pre-Sales Activities, such as handling customer inquiries and creating quotations.
The next and central step is Sales Order Processing. This is where a customer's request to purchase a product is formally entered into the system as a sales order. This document captures all the essential information, including the customer, materials, quantities, pricing, and requested delivery dates. Following the sales order, the Logistics Execution phase begins, which involves creating a Delivery document. This document triggers the picking, packing, and ultimately the shipping of the goods to the customer.
The final stages of the OTC cycle are Billing and Payment. After the goods have been shipped, a Billing document, or invoice, is created and sent to the customer. This step also triggers the automatic posting of financial entries to the general ledger, recognizing the revenue. The process concludes when the customer's payment is received and cleared in the Finance module. The C_TSCM62_65 certification exam is designed to test your knowledge of how each of these distinct but interconnected steps is configured and executed within the SAP system.
The C_TSCM62_65 certification was aimed at a specific audience of professionals who were beginning or developing their careers in the functional side of SAP. The primary candidates were aspiring or junior SAP SD consultants. For them, this certification provided a structured learning path and a valuable credential that demonstrated their understanding of the core configuration and business processes in the Sales and Distribution module. It served as a formal validation of their skills, making them more credible and marketable to employers and clients.
Another key group included business super users or business analysts working in sales, customer service, or logistics departments within a company that uses SAP. By achieving the C_TSCM62_65 certification, these individuals could deepen their understanding of the system they used every day. This enabled them to participate more effectively in process improvement projects, provide better support to their colleagues, and act as a crucial link between the business and the IT or consulting teams during system enhancements or upgrades.
Finally, any IT professional, such as a support analyst or a developer, who needed a strong functional understanding of the sales processes in SAP would have been an ideal candidate. This certification provided them with the necessary context to understand how the business processes worked, enabling them to better troubleshoot issues or develop custom solutions that integrated correctly with the standard SD module. The C_TSCM62_65 certification was essentially for anyone needing to prove their foundational expertise in SAP's core sales functions.
Before any transaction can be processed in SAP SD, a foundational organizational structure must be defined. The C_TSCM62_65 certification exam places a strong emphasis on your understanding of these structures and their relationships. The highest-level organizational unit for sales is the Sales Organization. This unit is responsible for distributing goods and services and is legally responsible for all sales transactions. It represents the selling entity within a company.
To define how products reach the customer, you use a Distribution Channel. A distribution channel represents the way in which goods and services are brought to the market, for example, through wholesale, retail, or direct internet sales. Products can also be grouped into Divisions, such as a division for motorcycles and a division for bicycles. The unique combination of a Sales Organization, a Distribution Channel, and a Division forms a Sales Area. A sales area is a critical combination that links a customer to your company for sales transactions.
Other key organizational units include the Plant, which is the location from which goods are produced or shipped, and the Shipping Point, which is a specific location within a plant responsible for organizing and carrying out the outbound delivery of goods. You must understand how these units are assigned to each other; for example, a plant must be assigned to a sales organization and distribution channel. The C_TSCM62_65 certification requires a clear understanding of this entire hierarchy.
Familiarity with the exam's format and content is a critical first step in your preparation for the C_TSCM62_65 certification. This exam was an associate-level certification, designed to test foundational knowledge. It consisted of 80 questions, presented in a multiple-choice or multiple-response format. Candidates were given a time limit of 180 minutes to complete the exam. The passing score was determined by SAP but was typically in the range of 60% to 65%. The exam was designed to assess a candidate's understanding of both the business processes and the underlying system configuration.
The official SAP syllabus for the C_TSCM62_65 certification is the most important document for your preparation. It provides a detailed breakdown of the topic areas and their approximate weighting on the exam. The topics covered the entire Order-to-Cash cycle. A significant portion of the exam was dedicated to Sales Documents (customizing and processing), which includes the sales order. Another heavily weighted area was the Delivery process, covering all steps from creation of the delivery document to the final goods issue.
Other major topic areas included Pricing and Condition Technique, which is a complex but vital part of SD configuration, and Billing, which covers the creation of invoices and credit memos. Foundational topics like Organizational Structures and Master Data (customer and material) also formed a significant part of the exam. Your study plan should be built around this official syllabus, allocating more time to the topics with a higher percentage weighting to maximize your chances of success on the C_TSCM62_65 certification exam.
Understanding the business value of the SAP SD module provides important context for the C_TSCM62_65 certification. A well-implemented and optimized Sales and Distribution process can deliver significant benefits to an organization. It leads to improved order fulfillment accuracy and efficiency, ensuring that customers receive the right products at the right time. This directly increases customer satisfaction and loyalty, which is a key driver of repeat business and long-term revenue growth.
An effective SD implementation also provides greater visibility and control over the entire sales cycle. Managers can get real-time insights into sales orders, delivery statuses, and billing information. This allows for better decision-making, more accurate sales forecasting, and proactive management of potential issues, such as shipping delays or credit problems. The tight integration with the Finance and Controlling modules also ensures that revenue is recognized correctly and in a timely manner, which is crucial for financial reporting and compliance.
A professional who has passed the C_TSCM62_65 certification is equipped with the knowledge to help an organization achieve these benefits. They can configure the system according to best practices, train users to perform their tasks efficiently, and help to troubleshoot issues that could disrupt the critical Order-to-Cash process. This expertise makes them a valuable asset, capable of ensuring that the company's investment in SAP technology delivers a real and measurable return.
To begin your preparation for the C_TSCM62_65 certification, a structured and organized approach is essential. Your very first step should be to find and download the official exam syllabus for the C_TSCM62_65 certification from the SAP Training and Certification website. This document is your definitive guide. It will list every topic that is in scope for the exam and provide the percentage weighting for each topic area. Use this syllabus to perform a self-assessment of your knowledge and to create the structure for your study plan.
Next, you must gather your study materials. For this specific exam, the official SAP Education course books are the most critical resources. The content of the C_TSCM62_65 certification is based directly on the material covered in the courses TSCM60 (Order Fulfillment I) and TSCM62 (Order Fulfillment II). Obtaining these books, either by attending the official training or through other means, is the most direct path to learning the required material. The official SAP online documentation is also a valuable resource for deeper dives into specific topics.
Finally, you must plan for access to an SAP ERP system. Hands-on practice is not optional; it is a mandatory component of effective preparation. You need to be able to get into the system to perform the configuration steps and to run the transactional processes of the Order-to-Cash cycle. This could be through a sandbox system at your workplace, a system provided by a training partner, or an online SAP access provider. From the outset, you should integrate this hands-on practice into your study schedule for the C_TSCM62_65 certification.
Welcome to the second installment of our detailed series designed to guide you through the SAP C_TSCM62_65 certification. In the first part, we established the foundational context, exploring the complete Order-to-Cash process, the key organizational structures in SAP SD, and the overall format and objectives of the exam. With that essential framework in place, we will now delve into the data and the documents that drive the entire sales process. A deep and precise understanding of this area is a primary requirement for success.
This part will focus on two of the most heavily tested domains in the C_TSCM62_65 certification: Master Data and Sales Document processing. We will dissect the critical master data objects, including the customer master and material master, which provide the static data for all sales transactions. We will then transition to the heart of the sales process: the sales order. We will explore its structure and the powerful configuration objects, such as the sales document type and item category, that control its behavior.
Customer master data is the cornerstone of all sales activities in SAP SD, and a thorough understanding of its structure is critical for the C_TSCM62_65 certification. Each customer is represented by a master record that contains all the information necessary to conduct business with them. This master record is uniquely identified by a customer number. A key concept you must understand is that the customer master record is divided into three distinct views or data areas, each maintained by different departments.
The first is the General Data view. This data is relevant to all areas of the company and includes information like the customer's name, address, and contact details. The second view is the Company Code Data. This data is specific to the accounting department and is maintained from a financial perspective. It includes information such as the reconciliation account in the general ledger and payment terms. This view highlights the integration between the SD and Finance (FI) modules.
The third, and most important view for the C_TSCM62_65 certification, is the Sales Area Data. This data is specific to the sales and distribution department and is maintained for each sales area (the combination of sales organization, distribution channel, and division) that the customer does business in. It includes crucial information like shipping conditions, billing details, and the assignment of partner functions. You must know the four main partner functions: the Sold-to Party, Ship-to Party, Bill-to Party, and Payer, as they are fundamental to sales document processing.
Just as the customer master is essential for knowing who you are selling to, the material master is crucial for knowing what you are selling. The material master record contains all the information about a specific product or service. Like the customer master, it is a central repository of data used by many different modules in SAP. For the C_TSCM62_65 certification, you must be familiar with the specific views of the material master that are relevant to the Sales and Distribution module.
The most important views for SD are the Sales Organization Data views (Sales Org 1 and Sales Org 2) and the Sales: General/Plant Data view. The Sales Organization Data views contain information specific to a particular sales organization and distribution channel, such as the delivering plant and any sales-specific taxes. The Sales: General/Plant Data view contains information relevant to a specific plant, such as the availability check group, loading group, and transportation group. These fields are critical for controlling the logistics execution process.
Another key field in the material master that you must understand is the Item Category Group, which is found on the Sales Org 2 view. This field is one of the factors that the system uses to automatically determine the item category in a sales order, which in turn controls how that line item behaves. A solid understanding of these key SD-relevant fields in the material master is a non-negotiable requirement for the C_TSCM62_65 certification.
In addition to the customer and material master records, SAP SD provides another powerful master data object called the Customer-Material Information Record. This record allows you to store specific data that applies only to the combination of one particular customer and one particular material. A solid understanding of its use case is important for the C_TSCM62_65 certification. This record provides a way to streamline the sales order entry process and to meet specific customer requirements.
One of the most common uses of the Customer-Material Information Record is to store the customer's own part number for your material. When entering a sales order, the user can then enter the customer's part number, and the system will automatically find and substitute your internal material number. This is a huge benefit for customer service representatives, as it avoids confusion and speeds up order entry.
You can also store other customer-specific information in this record, such as specific delivery priorities, shipping instructions, or minimum delivery quantities for that particular material. The data in the Customer-Material Information Record will take precedence over the data in the individual customer and material master records during sales order processing. Knowing the purpose of this master data object and the kind of data it can hold is a key piece of knowledge for the C_TSCM62_65 certification.
The sales order is the central document in the entire SAP SD module. It is the electronic document that captures a customer's request for goods or services. The C_TSCM62_65 certification will heavily test your knowledge of its structure and processing. Every sales document, including the sales order, has a three-tiered structure that you must know intimately. This structure consists of the Header, the Items, and the Schedule Lines.
The Header contains information that is valid for the entire document. This includes data such as the customer number (for the sold-to party), the customer's purchase order number, the overall document currency, and the requested delivery date for the whole order. The data at the header level provides the general context for the entire sales transaction.
Below the header are the line Items. Each line item represents a specific material and quantity being ordered. For example, a sales order could have one header and multiple line items: one for 10 bicycles and another for 20 helmets. The item level contains details such as the material number, the order quantity, and pricing information for that specific item. Finally, each line item can have one or more Schedule Lines. The schedule line contains information about the delivery quantities and dates for that item. This allows a single line item to be split into multiple deliveries.
The behavior of a sales order, or any other sales document, is controlled by its Sales Document Type. This is a key configuration object that you must master for the C_TSCM62_65 certification. The sales document type is a two-character code that classifies the document. For example, the standard SAP system uses "OR" for a standard sales order, "QT" for a quotation, and "RE" for a returns order. As a consultant, you can define your own sales document types to meet specific business requirements.
The sales document type controls a vast number of parameters for the document. It controls the number range that the document will use (either internal or external). It determines the transaction flow, for example, by specifying whether the order requires a subsequent delivery or billing document. It can also propose a default delivery type and billing type. Other key controls include setting a delivery or billing block by default, and determining the incompletion procedure to ensure all necessary data is entered.
A deep understanding of the customization settings for the sales document type is essential. You need to know where to find these settings in the SAP Customizing menu (the IMG) and what the key control fields do. The C_TSCM62_65 certification will present you with scenario-based questions where you will need to determine the correct sales document type setting to achieve a specific business outcome.
If the sales document type controls the overall document, the Item Category controls the behavior of each individual line item within that document. The item category is a critical piece of configuration that is central to the C_TSCM62_65 certification. It is a four-character code (e.g., "TAN" for a standard item) that is automatically determined by the system for each line item based on factors like the sales document type and the item category group from the material master.
The item category has a wide range of control functions. It determines whether the item is relevant for pricing. For example, a free-of-charge item would have an item category that is not relevant for pricing. It also determines whether the item is relevant for billing. A text item, for instance, would not be relevant for billing. Critically, it controls whether the item is relevant for the delivery process and whether it will create a schedule line.
Furthermore, the item category can influence whether the item is a standard item, a value item, or a text item. It can also control whether the system should perform an availability check for that material. A deep understanding of these control parameters and the process of automatic item category determination is one of the most important and challenging topics for the C_TSCM62_65 certification.
The final level of detail in a sales document is the Schedule Line. Each line item will have at least one schedule line. The behavior of the schedule line is controlled by the Schedule Line Category. This is another key configuration object that you must understand for the C_TSCM62_65 certification. The schedule line category is automatically determined by the system based on the item category and the material's MRP type.
The schedule line category has two primary and critical functions. First, it determines whether the line item is relevant for the delivery process. If a schedule line is marked as relevant for delivery, it will appear on the delivery due list and can be included in an outbound delivery document. Second, it controls whether the system will pass the sales requirements for that material on to the Materials Management (MM) and Production Planning (PP) modules.
This transfer of requirements is a crucial integration point. When a sales order is saved with a schedule line that is relevant for requirements, the system will create a demand entry in the MRP system. This ensures that the planning department is aware of the future sales demand and can plan production or procurement accordingly. Understanding how the schedule line category controls both the logistics execution and the supply chain planning processes is a core competency for the C_SCTM62_65 certification.
Welcome to the third part of our in-depth series on the SAP C_TSCM62_65 certification. In the previous section, we performed a deep dive into the foundational elements of the sales process: master data and the sales document itself. We now have a solid understanding of how to define customers and materials and how to capture a sales order. Now, we will explore the critical processes that the system performs during and immediately after sales order creation, which are essential for fulfilling the customer's request accurately and efficiently.
This part will focus on three core functional areas that are heavily tested in the C_TSCM62_65 certification: Pricing, the Availability Check, and Delivery Processing. We will dissect the powerful but complex condition technique used for pricing, understand how the system checks for material availability, and then walk through the logistics execution steps of creating and processing an outbound delivery. A mastery of these topics is what enables a consultant to translate a sales order into a shipped product, a critical part of the Order-to-Cash cycle.
Pricing is one of the most complex and powerful functionalities within SAP SD, and a solid understanding of its underlying mechanism, the condition technique, is essential for the C_TSCM62_65 certification. The condition technique is a highly flexible framework that allows the system to automatically determine the correct prices, discounts, surcharges, and taxes for any given sales transaction. It is composed of several key building blocks that work together in a specific sequence.
The process starts with a Pricing Procedure. A pricing procedure is a sequential list of steps, where each step represents a specific type of pricing element, such as a base price, a customer discount, or a freight charge. The system determines which pricing procedure to use for a sales order based on factors like the sales area and the customer. Each step in the procedure is defined by a Condition Type. A condition type represents a specific kind of price, discount, or surcharge (e.g., PR00 for price, K007 for customer discount).
To find the actual value for a condition type (e.g., to find the specific discount for a customer), the system uses an Access Sequence. The access sequence is a search strategy that tells the system where to look for the data. It will check a series of Condition Tables in a specific order. A condition table is a combination of fields (e.g., customer and material) that forms the key for a pricing record. This structured hierarchy—Procedure, Condition Type, Access Sequence, and Condition Table—is the heart of the condition technique and a major topic for the C_TSCM62_65 certification.
While the pricing procedure and its components represent the configuration of how pricing works, the actual pricing data is stored in Condition Records. The C_TSCM62_65 certification will expect you to know how to create and manage these records. A condition record is the specific value for a condition type for a specific key. For example, you would create a condition record for the price condition type (PR00) for a specific material, which might be 100 USD.
These records are created and maintained by business users, such as a pricing administrator, using specific transaction codes. When you create a condition record, the system will present you with the key combination defined by the condition table (e.g., "Customer/Material"). You then enter the specific customer and material numbers and the corresponding price or discount percentage. You can also define a validity period for each condition record, which allows you to manage future price changes.
Condition records can also be more complex. For example, you can maintain prices based on scales. This allows you to offer different prices or discounts based on the quantity ordered. For example, a material might cost 10 USD per unit for quantities up to 100, but only 9 USD per unit for quantities over 100. The ability to create, change, and display these condition records for various pricing elements is a fundamental practical skill for anyone working with SAP SD and a key area for the C_TSCM62_65 certification.
Once a sales order is entered, one of the first and most critical actions the system performs is the Availability Check, also known as the Available-to-Promise (ATP) check. The C_TSCM62_65 certification requires a solid understanding of how this process works. The availability check determines whether the material requested by the customer can be delivered on the requested delivery date. It is a dynamic check that considers the current stock situation and planned future stock movements.
The check is performed for each schedule line in the sales order. The system calculates the available quantity by taking the current unrestricted-use stock and then adding planned inward movements (like production orders or purchase orders) and subtracting planned outward movements (like existing sales orders or other reservations). This calculation provides a real-time picture of what is available to promise to a new customer order. The scope of this check is controlled by the Checking Group in the material master and the Checking Rule in the SD configuration.
Based on the results of the ATP check, the system will confirm a quantity and a delivery date for the schedule line. If the full quantity cannot be confirmed for the requested date, the system can propose a new delivery date or suggest a delivery proposal with multiple partial deliveries. Understanding the inputs to the availability check and how to interpret its output is a critical skill for managing customer expectations and is a key topic for the C_TSCM62_65 certification.
After a sales order has been created and the availability check has confirmed the schedule lines, the next step in the Order-to-Cash cycle is to create an Outbound Delivery document. This is the central document for the logistics execution process, and its management is a major topic for the C_TSCM62_65 certification. The outbound delivery document is what authorizes and controls the physical shipment of the goods to the customer. It contains all the necessary information for the warehouse and shipping departments.
Outbound deliveries can be created in several ways. You can create a delivery with a direct reference to a single sales order. More commonly in a busy environment, you would use a collective processing run. This is a background job or an interactive list that groups together all the sales order schedule lines that are due for shipping on a particular day and creates the corresponding delivery documents automatically. This collective run considers factors like the shipping point, the ship-to party, and the requested delivery date.
The delivery document serves as the foundation for all subsequent shipping activities. It is the document against which the warehouse staff will perform the picking of the goods from the shelves. It is also the basis for the packing process, where the goods are placed into shipping containers. Finally, it is the document that is used to record the Post Goods Issue, which is the final step in the shipping process. A thorough understanding of the creation and role of the outbound delivery is essential for the C_TSCM62_65 certification.
Just like sales documents, the behavior of the outbound delivery is controlled by a set of configuration objects. The C_TSCM62_65 certification will expect you to be familiar with these controls. The primary control object is the Delivery Document Type. This is a two-character code (e.g., "LF" for a standard outbound delivery) that defines the core characteristics of the delivery document. It controls the number range for the document, the default order type for order-less deliveries, and the item requirements for packing.
Each line item in a delivery document is also controlled by a Delivery Item Category. This is automatically determined based on the sales order item category and is controlled by copy control settings. The delivery item category determines whether the item is relevant for picking. For example, a text item or a service item would not be relevant for picking. It also controls how the system handles stock determination and whether over-delivery is permitted.
Understanding these configuration objects is key to tailoring the delivery process to meet specific business needs. As a consultant, you might need to create a new delivery type for a special shipping process. A deep knowledge of the available control parameters in the delivery document type and the delivery item category is a prerequisite for making these changes correctly. The C_TSCM62_65 certification will test your knowledge of these crucial configuration points.
To ensure that a delivery is processed efficiently, the system must automatically determine two key logistical parameters: the Shipping Point and the Route. The C_TSCM62_65 certification requires you to understand how this automatic determination works. The Shipping Point is the specific physical location within a plant that is responsible for organizing the shipment. A plant can have multiple shipping points, for example, one for parcel deliveries and another for truckload shipments.
The system automatically determines the correct shipping point in the sales order based on a combination of three factors: the Shipping Conditions from the customer master record (e.g., "Standard" or "Express"), the Loading Group from the material master record (e.g., "Crane" or "Forklift"), and the Delivering Plant from the sales order item. The combination of these three data points is configured to point to a specific shipping point.
The Route is the path that the delivery will take from the shipping point to the customer. The route determines the transit time, the transportation lead time, and can also be used to determine the forwarding agent. The system automatically determines the route based on a combination of the shipping point, the shipping conditions from the customer, the transportation group from the material, and the transportation zone of the ship-to party. Understanding these determination rules is a key part of the logistics knowledge tested on the C_TSCM62_65 certification.
Once an outbound delivery document has been created, the physical warehouse activities begin. The C_TSCM62_65 certification expects you to understand the key steps in this process. The first step is Picking. This is the process of taking the goods from their storage location in the warehouse. If the warehouse is managed by the SAP Warehouse Management (WM) module, picking is typically done via a Transfer Order, which is created from the outbound delivery. The transfer order provides the specific instructions for the warehouse worker.
The next step is Packing. This function allows you to record how the picked materials are packed into shipping containers, which are known as Handling Units in SAP. You can create a handling unit for a specific pallet or box, and then pack the delivery items into it. This creates a clear record of the shipment's contents and can be used to print packing lists and shipping labels.
The final and most critical step in the delivery process is the Post Goods Issue (PGI). This is the transaction that signifies that the goods have physically left the shipping point. When you post the goods issue, the system performs several crucial updates in the background. It reduces the inventory stock levels, it creates the financial accounting documents to post the cost of goods sold (COGS), and it updates the status of the sales order and delivery documents. This PGI step is the final legal transfer of ownership of the goods.
We have now reached the fourth part of our comprehensive guide for the SAP C_TSCM62_65 certification. In the preceding sections, we have journeyed through the core of the Order-to-Cash process, from creating master data and sales orders to managing pricing and executing the physical delivery of goods. With the product now shipped to the customer, we turn our attention to the final, crucial stages of the cycle: creating the customer invoice and ensuring the correct financial impact is recorded in the system.
This part will focus on the billing process, the critical integration between Sales and Distribution (SD) and Finance (FI), and several other advanced but essential topics. We will explore how billing documents are created and controlled, how the system automatically determines the correct general ledger accounts for revenue posting, and the basics of credit management. We will also introduce key technical concepts like copy control and special business processes. A solid grasp of these final steps is essential for a complete understanding of the OTC cycle and for success on the C_TSCM62_65 certification.
The billing process is the final step in the Sales and Distribution module and represents the culmination of the sales transaction. The C_TSCM62_65 certification will require you to have a thorough understanding of this process. The central document in this stage is the Billing Document. The most common type of billing document is the invoice, which is a formal request for payment sent to the customer for the goods or services they have received.
Billing documents are typically created with reference to the preceding documents in the sales cycle. For most goods-related sales, the invoice is created with reference to the outbound delivery document. This ensures that you are only billing the customer for the exact quantity that was shipped. For service-related or order-related billing scenarios, the invoice can be created with direct reference to the sales order. Like deliveries, invoices can be created individually or through a collective processing run that processes a list of documents due for billing.
In addition to standard invoices, the billing function is also used to create other types of documents, such as Credit Memos and Debit Memos. A credit memo is used to issue a credit to a customer, for example, for returned goods or for a pricing error in their favor. A debit memo is used to charge a customer for an additional amount. The ability to create these different billing document types and to understand their purpose is a core competency for the C_TSCM62_65 certification.
Similar to sales orders and deliveries, the behavior of billing documents is controlled by a key configuration object: the Billing Document Type. A deep understanding of the customization settings for the billing document type is a crucial part of the knowledge required for the C_TSCM62_65 certification. The billing document type is a code (e.g., F2 for a standard invoice, G2 for a credit memo) that defines the characteristics and controls for the document.
The billing document type controls several important parameters. It determines the number range from which the billing document number will be assigned. It specifies a cancellation billing type, which is the document type used when you need to cancel an existing invoice. A critical setting is the "SD document category," which identifies the document as an invoice, credit memo, or other type of billing document. This category influences how the document is processed by the system.
Another key control within the billing document type is the posting block. You can configure a billing type to have a posting block set by default. This means that when the invoice is created, it will not be automatically transferred to the accounting department. An authorized user would then need to manually review the invoice and release it for posting. Understanding these control parameters is essential for tailoring the billing process to meet specific business and financial control requirements, a common theme in the C_TSCM62_65 certification.
One of the most important and powerful aspects of SAP is its tight integration between modules. The C_TSCM62_65 certification will heavily test your understanding of the integration between Sales and Distribution (SD) and Financial Accounting (FI). This integration point is primarily triggered when a billing document is created and saved. At this point, the system automatically generates an accounting document in the background, which posts the financial impact of the sales transaction to the general ledger.
The key to this integration is the automatic Revenue Account Determination. The system must be configured to automatically find the correct general ledger (G/L) accounts for posting the revenue, sales deductions (like discounts), and taxes. This determination process uses the condition technique, similar to pricing. It uses an access sequence to search condition tables for a valid G/L account based on a combination of factors, such as the customer account assignment group, the material account assignment group, and the account key from the pricing procedure.
For example, the account key "ERL" from the revenue line in the pricing procedure will direct the system to find a specific revenue G/L account. This automated posting ensures that there is always a real-time, one-to-one reconciliation between the sales figures in the SD module and the revenue figures in the FI module. A solid conceptual understanding of this revenue account determination process is a non-negotiable requirement for the C_TSCM62_65 certification.
Managing customer credit risk is a critical business function, and SAP provides a robust Credit Management solution to support this. The basics of this functionality are an important topic for the C_TSCM62_65 certification. Credit Management in SAP SD is designed to help a company minimize the risk of financial loss from customers who may not be able to pay their invoices. This is achieved by setting a credit limit for each customer and then performing automatic credit checks at key points in the sales process.
A customer's credit limit is stored in a separate master record called the credit master. The total credit exposure for a customer is calculated dynamically. It includes the value of any open invoices (accounts receivable) plus the value of any open sales orders that have not yet been delivered or billed. This provides a complete and real-time picture of the company's risk exposure for that customer.
The system can be configured to perform an automatic credit check when a sales order is created or changed, when a delivery is created, or at the time of goods issue. If the credit check determines that the customer's credit exposure will exceed their credit limit, the system can be configured to respond in different ways. It can issue a warning, an error, or, most commonly, it can block the document from further processing until a credit manager reviews the situation and releases it. Understanding this process is a key part of the C_TSCM62_65 certification.
While transactional processing is the core of SAP SD, the ability to analyze and report on that data is equally important. The C_TSCM62_65 certification requires you to have a basic understanding of the Sales Information System (SIS). The SIS is a component of the Logistics Information System (LIS) and is designed to provide a flexible tool for analyzing sales and distribution data. It allows you to aggregate large amounts of transactional data into a condensed and meaningful format for reporting.
The core of the SIS is the Information Structure. An information structure is a data table that contains three types of fields: characteristics, key figures, and a time basis. Characteristics are the criteria by which you want to analyze the data (e.g., customer, material, sales organization). Key figures are the data values you want to measure (e.g., sales revenue, order quantity). The system automatically updates these information structures in real-time or on a periodic basis whenever a sales transaction occurs.
Using standard analysis tools, users can then create flexible reports from these information structures. They can slice and dice the data, drill down from a high-level summary to more detailed information, and identify trends and exceptions. While the C_TSCM62_65 certification does not require you to be an expert in configuring the SIS, you should understand its purpose as the primary tool for standard SD reporting and be familiar with the concepts of characteristics and key figures.
There are two key technical concepts that underpin the smooth functioning of the entire SD process: the Incompletion Log and Copy Control. The C_TSCM62_65 certification will expect you to understand the purpose of both. The Incompletion Log is a feature that ensures that all necessary information is entered into a sales document before it can be processed further. You can configure which fields in a sales document are mandatory for specific transactions.
If a user tries to save a sales order without filling in a mandatory field, such as the customer's purchase order number, the system will display an incompletion log. This log lists all the missing fields. Depending on the configuration, the system may prevent the user from saving the document at all, or it may allow them to save it but will block it from being used in subsequent processes like delivery or billing until the missing data is supplied. This is a critical control for ensuring data quality.
Copy Control is the powerful mechanism that manages the flow of data when you create one document with reference to another. For example, when you create a delivery from a sales order, copy control dictates which data is copied from the order header to the delivery header, and from the order item to the delivery item. It is a highly detailed set of configuration tables that provides the "glue" between the different documents in the OTC cycle. A conceptual understanding of its role is essential for the C_TSCM62_65 certification.
While the standard Order-to-Cash process is the main focus of the C_TSCM62_65 certification, you should also have an awareness of some of the special business processes that are handled within SAP SD. One common process is Returns Handling. When a customer returns goods, a specific process must be followed. This typically involves creating a returns order, followed by a returns delivery to receive the goods back into inventory, and finally, issuing a credit memo to the customer.
Another special process is Consignment. In a consignment scenario, you send goods to a customer's location, but you still retain ownership of the goods. The customer only pays for the goods when they actually use or sell them. This requires a special process involving a "consignment fill-up" order to ship the goods, and then a "consignment issue" order to bill the customer once they report their consumption.
Other special scenarios include Rush Orders, where the delivery is created automatically at the same time as the sales order, and Cash Sales, where the customer pays immediately and takes the goods with them. While you do not need to know the detailed configuration for all of these for the C_TSCM62_65 certification, you should be able to describe the basic process flow for the most common ones, like returns, and understand how they differ from the standard OTC process.
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