CBPA Practice Exam Questions and Answers

A.  

Modeling, development, and ongoing execution performance of the process.

B.  

Design, development, execution, and ongoing performance of the process.

C.  

Configuring the business process management system (BPMS).

D.  

Change request forms and alignments with technical teams.

A.  

Value adding tasks, handoff tasks, and control activities

B.  

Value adding activities, handoff activities, and control activities

C.  

Legal and/or regulatory requirements, primary processes, and operational steps

D.  

Handoffs, non-value adding, and control activities

A.  

Analysis

B.  

Activity-based costing

C.  

Business operations

D.  

Process models

A.  

Leadership development and cultural change.

B.  

Leadership executive support and change management.

C.  

Process owners and a good communication plan.

D.  

Process owners and customer engagement.

A.  

Enterprise Resource Planning Systems

B.  

Document Management Systems

C.  

Intelligent Business Process Management System

D.  

Enterprise Architecture Management System

A.  

Make job descriptions, work location, and task assignments flexible

B.  

Impose constraints thinking

C.  

Use design thinking and agile techniques

D.  

Role-play in the team to test use cases

A.  

BPM provides a high-level, strategic assessment of the organizational process view.

B.  

EPM performs a high-level process analysis and performance evaluation.

C.  

EPM provides a governance model for the management and evaluation of initiatives.

D.  

BPM permits process analysis and modeling to be performed at a detailed, business-unit level.

A.  

KPIs measure only personal performance assessments

B.  

KPIs provide timely and useful data to control and improve process performance

C.  

KPIs should be easy to understand and have a recognizable relationship to the result

D.  

KPIs are aligned as closely as possible to the organization’s goals

A.  

Primary processes are integrated with support processes.

B.  

Support processes do not provide value directly to customers.

C.  

Primary processes have more tasks.

D.  

Support processes tend to be more complex.

A.  

Improved cash flow from detailed process documentation

B.  

Higher customer satisfaction by graphically depicted processes

C.  

Better conditions by deploying a Business Process Management System (BPMS)

D.  

Greater agility in achieving business-aligned goals