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Good News !!! CCMP Certified Change Management Professional is now Stable and With Pass Result

CCMP Practice Exam Questions and Answers

Certified Change Management Professional

Last Update 12 hours ago
Total Questions : 150

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Question # 1

What is an example of a tangible indicator that is used to evaluate the effects of learning?

Options:

A.  

Effective communication

B.  

Job performance

C.  

Conducive teamwork

D.  

Stress rate

Discussion 0
Question # 2

You are developing the communications strategy and as part of the process are considering who will deliver specific messages to employees. One of the key messages you wish to be delivered is the “What’s in it for me” from the employees’ perspective. Who should be the preferred sender of this message?

Options:

A.  

Human resources representative

B.  

Employees’ supervisor

C.  

Change management team leader

D.  

Executive manager

Discussion 0
Question # 3

What can be done to avoid duplication of efforts and to increase stakeholder awareness when a change manager joins a project?

Options:

A.  

Project plan is the master and the change manager has to follow this plan

B.  

Change plan is the master and project plan has to follow it

C.  

Project plan and change plan should be independent from each other

D.  

Project plan and change plan should be aligned

Discussion 0
Question # 4

Why should feedback mechanisms be used to monitor performance of a change management plan?

Options:

A.  

To enable the team to develop responses and monitor the effectiveness of the change plan

B.  

To monitor and track key performance indicators and expected benefits

C.  

To ensure change adoption and measure change management effectiveness

D.  

To identify gaps and outstanding training and development needs

Discussion 0
Question # 5

How is sponsorship most successful during change?

Options:

A.  

Sponsors build awareness with stakeholders regarding the need for change and participate throughout the project

B.  

The role of the sponsor is clearly defined and agreed upon by the sponsor and change lead

C.  

The sponsor is coached and supported throughout the change management effort

D.  

The sponsor is well equipped to deliver communications and key messages about the change

Discussion 0
Question # 6

What best describes when a proposed change will have a high impact on the organization’s financial performance/health?

Options:

A.  

A high level of awareness

B.  

A high level of commitment

C.  

A high level of risk

D.  

A high level of adoption

Discussion 0
Question # 7

What is a key objective of completing a change management effort?

Options:

A.  

To provide transition to maintenance and sustaining activities

B.  

To assess organizational capacity for change based on this recent project

C.  

To determine which mechanisms will be used to prepare the organization for continuous improvement

D.  

To revise the performance and reward targets for employees to increase adoption rates

Discussion 0
Question # 8

What are three main components you should include in a communications plan?

Options:

A.  

Frequency of communication, RACI and communication strategy

B.  

Target audience, key messages and desired outcomes

C.  

Cost and resourcing, measures of success and monitoring feedback

D.  

Communication channels, stakeholder analysis and learning and development plan

Discussion 0
Question # 9

Some steering committee members do not understand the difference between project management and change management and, hence, the uniqueness of each. What clarification should be provided to these committee members?

Options:

A.  

Project management and change management methodologies differ in focus

B.  

Project management and change management have different plans and outcomes for the project

C.  

Project management and change management are focused on different stakeholders

D.  

Project management and change management differ regarding the organizational level they are addressing

Discussion 0
Question # 10

The change management strategy was completed and implemented on time; however, while the technical aspect of the change appears to be successfully undertaken, a large number of stakeholders appear not to be able to adopt the change. Which strategy is best revisited to address this situation?

Options:

A.  

Learning and development strategy

B.  

Sustainability strategy

C.  

Benefit realization strategy

D.  

Communications strategy

Discussion 0
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