C_THR97_2411 Practice Exam Questions and Answers

Custom tokens in SAP SuccessFactors Onboarding email templates allow dynamic insertion of data, such as a new hire’s name or start date, into notifications. These tokens are configured using specific tools to map and reference data fields.

According to the SAP SuccessFactors Onboarding Implementation Guide:

Map the field names on the document template to fields defined in Onboarding(Option C): InDocument Generation - Manage Document Template Mapping, administrators map document fields to MDF objects or other data sources, enabling tokens to pull the correct data into emails.

Create a document template using Document Generation(Option D): TheDocument Generation - Manage Document Templatetool is used to create templates that include custom tokens, which can be referenced in email notifications.

Use format {fieldID} to add custom tokens in the subject or body of the email in Email Services(Option E): InEmail Services, administrators add custom tokens using the {fieldID} format to dynamically insert data into the email subject or body.

Option A (Create a document template for custom tokens using Maintain Onboarding and Offboarding Document Templates) is incorrect because this tool is for uploading forms, not creating tokens. Option B (Add field names on the content of the document template) is incorrect because field names are mapped, not manually added to the template content.

Integrating an external HRIS with SAP SuccessFactors Onboarding requires configuring data transfers and aligning the data model to ensure seamless onboarding processes.

According to the SAP SuccessFactors Onboarding and Integration Guide:

Import Employee Data using Integration Center or OData APIs(Option B): Employee data from the external HRIS must be imported into SuccessFactors usingIntegration CenterorOData APIsto create onboarding records and populate fields like personalInfo or jobInfo.

Configure the Onboarding data model(Option C): The Onboarding data model must be configured to map fields from the external HRIS to SuccessFactors entities (e.g., personalInfo, jobInfo), ensuring data compatibility.

Create an export of new hire data using Integration Center or OData APIs(Option E): New hire data may need to be exported back to the external HRIS for synchronization, usingIntegration CenterorOData APIsto maintain consistency.

Option A (Create an export using only a middleware system) is incorrect because exports can use Integration Center or APIs, not just middleware. Option D (Configure all the Event Reasons) is incorrect because only relevant event reasons (e.g., hire, termination) need configuration, not all.

SAP SuccessFactors integrates with Qualtrics to collect and report survey data for both Onboarding and Offboarding processes. Specifically, Qualtrics is used to gather employee experience data, such as new hire feedback during Onboarding and exit survey responses during Offboarding.

According to the SAP SuccessFactors Onboarding and Offboarding Integration Guide:

Qualtrics collects the new hire experiences and reports the results(Option D). During the Onboarding process, Qualtrics surveys are triggered to collect feedback from new hires about their onboarding experience. The results are analyzed and reported through Qualtrics dashboards.

Qualtrics collects the exit survey information and reports the results(Option A). In the Offboarding process, Qualtrics is used to send exit surveys to terminating employees, collecting data on their reasons for leaving and overall experience. The results are aggregated and reported in Qualtrics.

Option B is incorrect because Onboarding does not directly collect new hire experiences; Qualtrics handles the survey collection. Option C is incorrect because Offboarding does not collect exit survey data itself; Qualtrics is responsible for both collection and reporting.