Salesforce Certified Industries CPQ Developer Exam Dumps & Practice Test Questions

Question 1:

After updating a product's price, a developer notices that the Digital Commerce API still shows the previous price. 

Which job should be executed to update the cache and reflect the correct pricing in the API response?

A. Regenerate Cached API Records job
B. Delete Expired API Cache job
C. Migrate Cache Records job
D. Populate API Cache job

Correct answer: A

Explanation:

In Salesforce Digital Commerce, the system uses caching to improve API performance and reduce response time. Cached data is stored to prevent repetitive backend queries, especially when retrieving product or pricing information. However, a challenge arises when this cached data becomes outdated due to backend updates—such as a price change. This can lead to discrepancies between what’s stored in the database and what the API returns to users.

When such inconsistencies occur, the proper solution is to refresh the cached API data. This is exactly what the Regenerate Cached API Records job is designed to do. It systematically refreshes the API cache with up-to-date backend product information, including changes to price, availability, product descriptions, and more. Once this job runs, the API will reflect the latest pricing and other updates as expected.

Let’s break down the other options:

• B. Delete Expired API Cache job only removes cached records that have surpassed their defined expiration duration. If the outdated price is still considered valid (i.e., not expired), this job won’t clear it. Therefore, it will not trigger an update with the latest data.

• C. Migrate Cache Records job is intended for scenarios involving cache format changes or platform upgrades. It doesn’t re-sync content or force updates to reflect recent data changes.
  
  

• D. Populate API Cache job is useful during system initialization or mass updates where new records are being added to the cache. However, it does not automatically update existing cache records unless they are missing. This job may leave stale pricing data untouched.

Thus, the only reliable way to synchronize the API’s cached output with updated product pricing is to execute the Regenerate Cached API Records job. It clears the old cache and repopulates it with current values, ensuring consistent and accurate information delivery through the API.

Question 2:

If a user wants to view detailed pricing breakdowns and understand any adjustments made to line items in their shopping cart, where should they look?

A. Click the Price Details icon next to the line item
B. Review the pricing in the cart’s product list
C. Pricing changes are not visible in the cart
D. View a popup after submitting the order

Correct answer: A

Explanation:

Providing transparency around pricing is a vital aspect of the eCommerce user experience. Whether in a B2B or B2C setting, customers expect to see how the final price for each item in their cart is calculated. This includes understanding base prices, discounts, promotions, and any other applied adjustments. Salesforce Commerce platforms (such as B2B Commerce, B2C Commerce, and CPQ) provide built-in tools for this.

The most accurate and detailed method for viewing pricing changes is by clicking the Price Details icon next to a line item in the cart. This action reveals a breakdown that typically includes:

• The original list price

• Any manual or automated discounts applied

• Promotions or coupon-based reductions

• Final net price after all adjustments

• Potential taxes or shipping charges

This detailed view empowers users to understand why a product costs what it does and reinforces pricing integrity. It’s especially valuable in B2B environments where pricing rules may vary based on customer segments, contract terms, volume pricing, or geographic rules.

Now, let’s consider the other options:

• B. Review the pricing in the cart’s product list: While the product list might display the adjusted or final price, it doesn’t provide enough context. Users won’t see how discounts were calculated or whether promotions were applied. It’s a summary view, not an explanatory tool.

• C. Pricing changes are not visible in the cart: This is incorrect. Modern digital commerce solutions are designed to offer full visibility into price changes. Hiding adjustments would lead to user confusion and increased support inquiries.

• D. View a popup after submitting the order: This option is too late in the transaction process. Users need to understand pricing before making a purchase decision, not after the order is placed. This wouldn’t help them verify or question price calculations in time.

In conclusion, to ensure pricing transparency and customer confidence, the best method is to click the Price Details icon associated with each line item in the cart. This feature delivers an itemized breakdown of how the final price was reached—ensuring clarity, trust, and a smoother purchasing experience. Therefore, the correct choice is A.

Question 3:

While using the getCartsProducts method in Salesforce Industries, which three filtering techniques can a developer apply to refine the product list?

A. Filtering by product category
B. Matching a specific value in a Product2 field exactly
C. Searching within a product attribute value
D. Applying a context rule to qualify products
E. Performing a partial match on a Product2 field

Correct answers: A, B, E

Explanation:

The getCartsProducts method in Salesforce Industries (formerly Vlocity) Digital Commerce is used to retrieve a list of available products for a cart, typically as part of a guided selling or product configuration process. For developers working with this API, the ability to filter or narrow down product results is critical in ensuring users only see relevant product offerings.

There are three key ways to filter products effectively using this method:

• Option A (Filtering by product category):
  Categories are one of the most straightforward and effective filters. Products are typically organized into categories like "Internet Services," "Mobile Plans," or "Hardware." When a category filter is applied to getCartsProducts, the API returns only those products that are explicitly associated with the specified category. This is essential for structured product browsing and improves user navigation within Communities or guided flows.

• Option B (Exact match on a Product2 field):
  This method allows developers to filter by supplying a specific value that must match exactly with a field on the Product2 object—such as a unique product code, product status, or name. This is especially useful when targeting known products or implementing advanced filtering in configuration wizards.

• Option E (Partial match on a Product2 field):
  In scenarios where broader filtering is needed, the method can support partial string matching using SQL-like "contains" logic. For instance, developers may search for all product names containing "Basic" or "Starter." This provides more flexibility than exact matching and is useful for search-driven experiences.

Now, examining the incorrect options:

• Option C (Search within a product attribute):
  Product attributes are typically used during product configuration—not for filtering the product list before selection. While attributes impact the configuration process, they are not directly usable as filters in the getCartsProducts method.

• Option D (Using context rules):
  Although context rules play a role in controlling product visibility based on user session data (like location or account type), they are not filters that developers directly apply through this method. These are system-enforced conditions that exist outside the developer’s API call.

In conclusion, the valid developer-controlled filtering techniques when using getCartsProducts are category-based filters, exact matches on Product2 fields, and partial field matches, making A, B, and E the correct options.

Question 4:

In Salesforce Industries, what best describes the purpose of context mapping?

A. The path from a root object (e.g., Order) to related objects (e.g., Account)
B. A nested array structure used for storing sObject records
C. A link to sObject data, a calculated value, or a static entry defined at design-time
D. A placeholder variable for storing conditional rule values

Correct answer: C

Explanation:

In the Salesforce Industries ecosystem—particularly within tools such as OmniStudio, DataRaptor, and Integration Procedures—context mapping plays a foundational role in defining how data is accessed and bound to components, logic, or UI elements. It determines where data comes from, how it's interpreted, and how it’s displayed or used in runtime behavior.

Option C provides the most accurate definition of context mapping. It represents the mechanism by which:

• A field is directly linked to a source record (e.g., Account.Name),

• A value is calculated dynamically using formulas or expressions (e.g., concat(FirstName, ' ', LastName)),

• A value is manually defined at design time (e.g., setting a default country to "USA").

These mappings tell the OmniStudio components where to look for data during execution. This abstraction makes it easy to reuse logic, decouple data layers, and support rapid design changes without modifying backend logic.

Let’s evaluate the incorrect options:

• Option A (Path from Order to Account):
  This describes a relationship path in Salesforce’s data model, useful in SOQL queries or schema traversal. While such paths may be involved in context mapping, the term "context mapping" refers more broadly to how a value is referenced or defined, not just the path alone.

• Option B (Multi-dimensional array of sObject data):
  This sounds like a JSON structure or a data blob, which may be part of a DataRaptor response. However, it doesn't reflect what context mapping actually does, which is about linking components to data, not structuring it.

• Option D (Variable storing condition values):
  While OmniStudio does allow for variables in formulas or decision logic, these are not what context mapping refers to. Context mapping is about binding data—not decision logic.

In summary, context mapping is essential in ensuring that components and business logic use the correct values at runtime. Whether it’s referencing sObject fields, computing new values, or using constants, this capability enhances modularity and design efficiency in Salesforce Industries. That’s why Option C is the correct choice.

Question 5:

A developer notices that the Digital Commerce APIs are returning outdated or missing information. Which cache should be cleared to resolve this issue?

A. CachedAPIResponse cache
B. CPQPartition cache
C. VlocityAPIResponse cache
D. VlocityMetadata cache

Correct answer: C

Explanation:

In the context of Salesforce Industries (formerly Vlocity), caching is essential for ensuring the speed and performance of the Digital Commerce APIs. These APIs are frequently used to retrieve product catalogs, prices, promotions, and other transactional data. To optimize performance, their responses are cached and stored temporarily. However, if changes occur on the backend—such as product updates, pricing changes, or new configurations—and the cache is not refreshed, the APIs might return inaccurate or incomplete results.

The cache specifically responsible for storing the output of Digital Commerce API calls is the VlocityAPIResponse cache. This cache holds the actual data returned by API queries and is designed to reduce unnecessary recalculations and improve user experience through faster data delivery. However, over time, if not maintained properly or updated after backend changes, this cache can become out of sync with the current system state.

Refreshing the VlocityAPIResponse cache ensures that the API no longer serves stale or missing information. Once cleared, the system will regenerate the API responses by retrieving the latest information from the database, ensuring consistency and accuracy across digital touchpoints.

Let’s review the other options:

• A. CachedAPIResponse cache: This name does not correspond to a known or commonly used Salesforce Industries cache and may be a distractor. It is not referenced in official documentation, making it an unlikely candidate.

• B. CPQPartition cache: This cache is relevant to CPQ (Configure, Price, Quote) functionality and manages partition-based rules, pricing segmentation, or product configuration logic. It doesn't directly control the data retrieved by Digital Commerce APIs.

• D. VlocityMetadata cache: This cache pertains to metadata structures like templates, product models, and attribute definitions. While important for system configuration, it doesn’t store the actual API response data.

In summary, when a developer sees incorrect or missing data returned by Digital Commerce APIs, it typically points to stale response caching. Clearing the VlocityAPIResponse cache is the correct approach to resolve such issues. This allows the APIs to serve fresh, accurate, and up-to-date information in alignment with the most recent backend changes.

Question 6:

To ensure a subscription ends precisely when the plan concludes, what should a developer use to define the end of the subscription?

A. A time plan
B. A time policy
C. An Effective Until date
D. An Effective From date

Correct answer: C

Explanation:

In Salesforce Industries, managing subscription lifecycles is vital for businesses offering recurring services like telecommunications, insurance, or utility plans. These services often have specific start and end dates that must be enforced for accurate billing, provisioning, and service termination. To properly define the endpoint of a subscription, developers utilize the Effective Until date.

The Effective Until field specifies the exact date when a product, service, or subscription becomes inactive. This ensures that once a subscription reaches its designated endpoint, it is automatically terminated or expired, avoiding overbilling or unintended access. This field is especially useful in scenarios where products are tied to limited-time promotions or fixed-term plans.

Here’s a breakdown of the options:

• A. A time plan: A time plan defines how billing cycles and pricing schedules are applied over a period, such as monthly or quarterly charges. While it influences rate calculations, it does not determine when a subscription begins or ends.

• B. A time policy: Time policies might influence service behavior or define availability windows, but they are not directly responsible for setting a subscription's termination date. They serve as rules rather than definitive time boundaries.

• C. An Effective Until date: This is the correct choice. It directly controls the end date of a subscription. When this date is reached, the system treats the subscription as inactive, triggering processes like renewal offers, billing suspension, or service disconnection. For example, if a subscription starts on March 1, 2025, and should last for one year, the Effective From date would be March 1, 2025, and the Effective Until date would be February 28, 2026.

• D. An Effective From date: This field marks the start date of the subscription. It ensures services don't begin prematurely but doesn’t control when they end. It’s typically used in conjunction with the Effective Until date for full lifecycle control.

In conclusion, to guarantee that a subscription ends precisely when intended, developers must define the Effective Until date. It is the definitive mechanism within Salesforce Industries for controlling the endpoint of time-bound services, making C the correct answer.

Question 7:

A company runs two telesales teams—one supporting Russian-speaking customers and the other English-speaking customers. After activating multilingual support in their shared product catalog, a developer notices that Russian translations do not appear in the Cart during testing. 

Which three areas should the developer examine to troubleshoot this issue?

A. Confirm that product translations in Russian are available in the StringTranslation object
B. Ensure the user's Language setting is configured to Russian
C. Verify that the Russian locale is enabled in the Vlocity Locale Code picklist
D. Check that the user’s Locale is set to Russian
E. Validate that product translations exist in the Translation Workbench

Correct Answers: A, B, C

Explanation:

When managing a multilingual product catalog in Salesforce Industries (formerly Vlocity), it's essential to ensure that all system components are properly aligned to support and display localized content. If Russian translations are not appearing in the Cart for Russian-speaking telesales users, the problem likely lies in either missing translation data or misconfigured locale or language settings. Let’s analyze the valid checks and clarify why A, B, and C are the right answers.

A. Russian Translations in the StringTranslation Object:
This is the primary source for product-related translations in Vlocity’s digital commerce environment. The StringTranslation object stores translated values for product names, descriptions, and attribute labels. If Russian translations are not defined here, they won’t be rendered in the Cart, even if all other settings are correct. Ensuring that Russian translations are correctly populated in this object is a fundamental requirement.

B. User's Language is Set to Russian:
The Language setting in the user’s profile determines which language Salesforce will use to render the user interface and translated content. If the user’s language is set to English, the system will default to English content. To trigger Russian translations, the user must have the Language field explicitly set to Russian.

C. Russian Locale is Enabled in the Vlocity Locale Code Picklist:
For Vlocity to recognize Russian as a supported language in its product catalog and CPQ runtime, it must be activated in the Vlocity Locale Code picklist. If the Russian locale is missing or not enabled, the translations won’t load, even if they exist in the StringTranslation object. This is a crucial but often overlooked step when enabling multi-language capabilities.

Why D and E are incorrect:

• D. User’s Locale Setting:
  The Locale controls regional formatting such as number formats, currency, and date display. It does not affect language translation or the rendering of translated product data. Thus, it won’t resolve the issue of missing Russian content in the Cart.

• E. Translation Workbench:
  The Translation Workbench is used for standard Salesforce UI labels and custom labels, not for catalog or CPQ product translations. Since product data translation is managed via the StringTranslation object in Vlocity, Translation Workbench content will not impact what appears in the Cart.

Summary:
To resolve the issue of missing Russian translations in the Cart, the developer should confirm that translations are correctly stored in StringTranslation, that users have their language set to Russian, and that Russian is enabled in the Vlocity Locale Code picklist. These three checks ensure proper configuration of multilingual support, making A, B, and C the correct answers.

Question 8:

A product manager wants a product bundle to be available for ordering only between January 5th and January 31st. 

What is the best way for a developer to configure the product bundle to meet this time-limited availability requirement?

A. Activate the product on January 5 and deactivate it on January 31
B. Set Fulfillment Start Date to January 4, Selling Start Date to January 5, and End of Life Date to February 1
C. Configure the Selling Start Date to January 5 and the Selling End Date to January 31
D. Use January 5 as the Fulfillment Start Date and January 31 as the End of Life Date

Correct Answer: C

Explanation:

Salesforce Industries (Vlocity) allows product managers to precisely control when products are available for ordering, fulfillment, or lifecycle management. To ensure that a product bundle can only be ordered within a specific date range, the developer should configure the Selling Start Date and Selling End Date. This configuration is managed at the product level and enforced automatically by the system.

Option C: Selling Start Date and Selling End Date
This is the correct configuration. Setting the Selling Start Date to January 5 means the product becomes visible and available for ordering from that date. Setting the Selling End Date to January 31 ensures that after this date, the product can no longer be ordered. This setup directly controls the product’s orderability window and is ideal for promotional bundles or limited-time offers.

Why the other options fall short:

• A. Activate on Jan 5, deactivate on Jan 31:
  While toggling the Active flag can control availability, it’s a manual process unless automated via scheduled jobs. This introduces the potential for human error and lacks the precision and automation that Selling Start/End Dates provide.

• B. Fulfillment Start Date, Selling Start Date, End of Life Date:
  Although this configuration includes the correct Selling Start Date, the End of Life Date is more about retiring a product from the catalog rather than making it unavailable for sale. Fulfillment dates control when a product can be delivered, not ordered. This setup doesn't strictly limit the ordering period to the desired dates.

• D. Fulfillment Start Date and End of Life Date:
  This approach addresses when a product can be fulfilled and when it will be discontinued from the catalog but doesn’t directly restrict ordering to between January 5 and January 31. It's useful for managing backend processes but not suitable for restricting orderability.

Conclusion:
To ensure that a product bundle can be ordered only between specific dates, the Selling Start Date and Selling End Date fields must be used. These fields are designed for precisely this purpose and ensure automated enforcement without requiring manual intervention. Thus, the most accurate and system-recommended method is Option C.

Question 9:

A developer has created a new installation product (using the Installation object type) with the product code MODEM5G-INST. The product is free and has a Selling Start Date set one month from today. 

During testing, the developer selects the default price list and searches for the product in the cart—but it does not appear. What is the most likely cause?

A. The product code contains a non-alphanumeric character (a hyphen)
B. The developer did not assign a price to the product
C. The Selling Start Date is set in the future
D. The developer forgot to refresh the platform cache

Correct answer: C

Explanation:

In Salesforce Industries (formerly Vlocity) Digital Commerce, product visibility within the catalog and cart is governed by several configuration settings. One of the most influential parameters is the Selling Start Date, which determines the date when a product becomes available to users for purchase or activation. If the start date is in the future, the system treats the product as unavailable, even if everything else is correctly configured.

In this scenario, the developer has assigned a Selling Start Date one month ahead, which instructs the system to withhold the product from searches and the cart until that date arrives. Regardless of whether the product has a price or the cache is refreshed, a product with a future Selling Start Date will not be displayed to users during cart building or browsing.

Now let’s assess the other options:

• Option A mentions a hyphen in the product code. Special characters like hyphens are fully supported in product codes or SKUs in Salesforce Industries CPQ and do not restrict visibility or usability.

• Option B states that the developer didn’t assign a price. While this may seem problematic at first, products can exist in the catalog without a price—especially for free services such as installations or promotional offers. A missing price does not prevent the product from being displayed, particularly if it’s intentionally free.

• Option D refers to the platform cache. Although refreshing the cache is a good practice after making configuration changes (e.g., new products, pricing, or attributes), it does not override visibility rules dictated by the Selling Start Date.

Therefore, the key factor preventing the product from appearing in the cart is the Selling Start Date being in the future, which makes C the correct answer. To resolve the issue, the developer should set the Selling Start Date to today or a date in the past.

Question 10:

While executing a Move order in Salesforce Industries—transferring services from one account to another—which two line item actions are typically displayed in the Cart? (Choose two.)

A. Existing
B. Suspend
C. Change
D. Disconnect

Correct answers: A and D

Explanation:

In Salesforce Industries CPQ, a Move order refers to the process of transferring products or services from one customer account to another. This order type is distinct from regular transactions such as New, Change, or Disconnect orders because its purpose is to reassign existing services, not to modify or suspend them.

When executing a Move order, the Cart must accurately reflect what happens to each service or product involved. Two primary line item actions are commonly displayed in this context:

• Existing: This label indicates that the product or service already exists on the source account and is being moved to the target account without any changes to its configuration. It signals continuity and helps both users and system processes understand that the service will persist in its current state—just under a new account. This action ensures that the transfer maintains service consistency without triggering unnecessary provisioning.

• Disconnect: As part of the Move operation, services must often be disconnected from the original account. This is essential for cleanly removing the product association from the source before it is reassigned to the new account. Disconnect ensures accurate account billing and prevents the same service from being linked to multiple accounts.

Now let’s review the incorrect options:

• Suspend: This action is typically used when temporarily halting services (e.g., due to customer request or payment issues). It’s not relevant in a Move order scenario because the goal is not to pause the service but to transfer it.

• Change: This action signifies a modification in the configuration or attributes of a product, such as upgrading a plan or altering features. A standard Move order does not involve such changes—it only relocates services from one account to another. If a change is needed alongside the move, that would require a combined Move + Change order type, which is beyond the scope of a typical Move.

In conclusion, during a Move order, Existing reflects the continuation of the service on the new account, and Disconnect handles the termination on the original account. These two actions represent the full life cycle of the move process, making A and D the correct answers.