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Good News !!! GCX-GCD Genesys Cloud CX: Developer Certification is now Stable and With Pass Result

GCX-GCD Practice Exam Questions and Answers

Genesys Cloud CX: Developer Certification

Last Update 2 days ago
Total Questions : 76

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Question # 1

You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are “callback number” and either “queueld” or “routingData”.

What is the difference between “queueld” and “routingData”?

Options:

A.  

routingData can set the callbackScheduiedTime but not it queueld is used.

B.  

queueld can set a list of phone numbers for the callback but not if routingData is used.

C.  

queueld can be used for basic ACD routing to a queue, and routingData can be used for more advanced routing settings.

D.  

routingData can be used for basic ACD routing to a queue and queueld can be used for more advanced routing settings.

Discussion 0
Question # 2

Which of the following statements is NOT true regarding numbering plan?

Options:

A.  

It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.

B.  

Numbering plan is also known as a dial plan.

C.  

Numbering plan can be added or modified based on the organizational requirements

D.  

It has to be created manually

Discussion 0
Question # 3

Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.

What are the prerequisites to perform this task? (Choose two.)

Options:

A.  

You must know the exact coordinates of the new building.

B.  

You must have images of all the users located at the new location.

C.  

You must collect general information such as building address number of floors, location contact information, etc.

D.  

You must have the basic profile data for all users at the new location.

E.  

You must have Admin rights to Genesys Cloud CX.

Discussion 0
Question # 4

Disabling file attachments in chat is related to _______________.

Options:

A.  

Global Settings

B.  

Security and Compliance

C.  

Telephony

D.  

Chat Settings

Discussion 0
Question # 5

The response to the first call of https://api/v2/conversations/{conversationld}/recordings includes mediaUri in its JSON body with the response code of 202.

Options:

A.  

True

B.  

False

Discussion 0
Question # 6

Which Genesys Cloud CX feature helps reduce wait time for each call?

Options:

A.  

Automatic Call Distribution

B.  

Workforce Management

C.  

Skill-based Routing

D.  

llVR

Discussion 0
Question # 7

If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.

Options:

A.  

True

B.  

False

Discussion 0
Question # 8

Error 400 by Notification service means the channel has been idle for 24 hours.

Options:

A.  

True

B.  

False

Discussion 0
Question # 9

You can compare API version changes using the versioning page.

Options:

A.  

True

B.  

False

Discussion 0
Question # 10

Which of the following statements are true? (Choose two.)

Options:

A.  

A "query' endpoint is intended for users who need the most up-to-date data, and they need a response right now.

B.  

A "query endpoint is best suited for bulk export of data.

C.  

A "jobs' endpoint is intended for users who need the most up-to-date data, and they need a response right now.

D A jobs' endpoint is best suited for bulk export of data

Discussion 0
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