Generative-AI-Leader Practice Exam Questions and Answers

According to Google-recommended practices, when should generative AI be used to automate tasks?

What are core hardware components of the infrastructure layer in the generative AI landscape?

A company is defining their generative AI strategy. They want to follow Google-recommended practices to increase their chances of success. Which strategy should they use?

A company is using a language model to solve complex customer service inquiries. For a particular issue, the prompt includes the following instructions:

"To address this customer's problem, we should first identify the core issue they are experiencing. Then, we need to check if there are any known solutions or workarounds in our knowledge base. If a solution exists, we should clearly explain it to the customer. If not, we might need to escalate the issue to a specialist. Following these steps will help us provide a comprehensive and helpful response. Now, given the customer's message: 'My order hasn't arrived, and the tracking number shows no updates for a week,' what should be the next step in resolving this?"

What type of prompting is this?

An organization wants to understand trends in customer interactions, identify common issues, gauge customer sentiment, and improve the overall customer experience across both their automated chatbot interactions and live agent support. They need a tool that can analyze their existing conversational data to gain actionable business intelligence. What component of Google's Customer Engagement Suite best addresses this need?

A company has a machine learning project that involves diverse data types like streaming data and structured databases. How does Google Cloud support data gathering for this project?

A large e-commerce company with a vast and frequently updated product catalog finds that customers struggle to find products on their website, and support agents spend too much time finding detailed product information. The company wants to improve search accuracy and efficiency for both customers and support. What Google Cloud solution should they use?

A retail company with a large online catalog wants to improve customer experience and drive sales by implementing multimodal search capabilities (image, voice, and text). What is a primary business benefit of this capability?

A company wants to choose a generative AI (gen AI) use case that will be successful and have the most impact. What key factor should they determine first according to Google Cloud-recommended practices?

What will Google Cloud's Agent Assist help a company achieve?