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Genesys Cloud CX Certified Professional - Consolidated Exam
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Genesys GCP-GCX Questions and Answers
You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
Your customizations in the interaction view remain in effect even if you leave the viewand return to it later.
Which functionalities are available inGenesys Cloud CX WFM? (Choose three.)
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It’s a certification test that verifies your skills in managing and optimizing the Genesys Cloud CX platform. It covers everything from setup and configuration to troubleshooting and best practices.
If you work with Genesys Cloud CX in roles like contact center administrator, IT professional, customer experience manager, or technical support specialist, this exam could be a great fit for you.
While there aren’t formal prerequisites, having hands-on experience with the platform is highly recommended. It helps in understanding the exam content better.
Typically, you’ll need to wait between 14 to 30 days before scheduling a retake, but it's always good to check the latest guidelines from Genesys.
Make sure to bring a valid photo ID, your exam confirmation details, and any allowed reference materials. For online exams, ensure your computer and internet meet the requirements.
Generally, phones and other personal items are not allowed in the exam room. They should be left outside or in a designated area.
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TESTED 01 Dec 2025
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