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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
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ITIL ITIL-DSV Questions and Answers
Through a virtual call with the Service Manager, a top consumer is complaining about the response time of the staff o delivering new laptops. However, all targets are met. The Service Manager listens to the issue, considers its importance, and proposes to review the Service Level Agreement. Which type of listening is the most appropriate for this situation?
Different types of service relationships require different approaches to assessing mutual readiness. Which of the following statements is CORRECT?
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?
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It focuses on creating and maintaining value-driven relationships between IT services and stakeholders.
Professionals involved in service delivery, customer experience, or stakeholder engagement will benefit most.
It’s moderately challenging, requiring practical understanding of customer journeys and value streams.
Key topics include customer journey mapping, service offerings, engagement models, and continual improvement.
The exam lasts 90 minutes with multiple-choice and scenario-based questions.
Yes, ITIL 4 Foundation certification is required before taking this specialist exam.
No, the certification is valid for life, but continual learning is recommended.
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TESTED 01 Dec 2025
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