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ITIL 4 Strategist: Direct, Plan and Improve (DPI)
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ITIL ITIL4-DPI Questions and Answers
A company has a new, global line of business that has changed how the IT department supports the systems. Recognizing the need for two-way communication for the required changes, IT managers need better ways of obtaining feedback.
Which describes the BEST approach for establishing effective feedback channels?
Which concept or activity involves reviewing data to identify what is working well and what needs to be done differently?
The IT organization of a large company has an existing improvement programme. Individual IT divisions have fully embraced continual improvement. The business has seen areas of improved performance, but the improvements do not last long.
Which action BEST maintains long-term improvement?
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It focuses on directing, planning, and improving IT service management practices at a strategic level.
IT professionals in managerial or leadership roles looking to enhance strategic service management skills.
It’s moderately challenging, requiring understanding of ITIL principles and practical application in real scenarios.
It covers governance, risk management, continual improvement, change management, and strategic planning.
The exam duration is 90 minutes, with scenario-based and multiple-choice questions.
Yes, candidates must have completed ITIL 4 Managing Professional modules or ITIL 4 Foundation.
TESTED 01 Dec 2025
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