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ITIL Foundation Certification - IT Service Management
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ITIL ITIL-Foundation Questions and Answers
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
How many people should be accountable for a process as defined in the RACI model?
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It teaches how to apply ITIL principles to improve IT services in real situations.
Anyone with the ITIL Foundation Certificate can take it.
To help IT teams implement ITIL concepts practically and efficiently.
Yes, it emphasizes continual service improvement practices.
Foundation is theory-based; Practitioner is about practical application.
Scenario-based multiple-choice questions are used.
It provides 3 credits towards the ITIL certification scheme.
Yes, ITIL Practitioner is respected globally in IT service management.
The duration is 135 minutes.
A minimum of 70% correct answers is required.
No, but experience in IT service management is helpful.
It includes CSI, organizational change, and metrics for IT improvements.
Yes, it equips you to apply ITIL concepts in day-to-day IT operations.
ITIL 4 Practitioner: Release Management
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TESTED 01 Dec 2025
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