Google  Professional ChromeOS Administrator Exam Dumps & Practice Test Questions

Question 1:

As an IT administrator managing ChromeOS devices through Google Workspace, you want early access to new features and upcoming changes in ChromeOS and the Admin console.

Which official Google program should you join to receive early previews and offer feedback on unreleased functionality?

A. Subscribe to the ChromeOS Factory Software Platform
B. Enroll in Chrome Enterprise BETA Testing
C. Join the Chrome Enterprise Trusted Tester Program
D. Create a ChromeOS Developer Account

Correct Answer: C

Explanation:

The most appropriate option for Google Workspace administrators seeking early access to ChromeOS-related updates is the Chrome Enterprise Trusted Tester Program. This program is designed specifically for IT professionals who manage enterprise ChromeOS environments. It enables participants to test new features before they are officially released, allowing them to assess functionality, identify potential compatibility issues, and provide valuable feedback directly to Google’s engineering teams.

By participating in this program, administrators can prepare their organization for upcoming changes, ensuring minimal disruption when new features become generally available. This is particularly valuable in enterprise environments where careful planning and change management are critical.

Let’s analyze why the other options are not ideal:

• A. ChromeOS Factory Software Platform:
  This platform is primarily meant for hardware vendors and OEMs who are involved in testing ChromeOS at the manufacturing stage. It is not designed for enterprise IT administrators and does not provide access to admin console feature previews or Chrome policy testing.

• B. Chrome Enterprise BETA Testing:
  While beta testing does exist in the Chrome ecosystem, Google does not offer a formal or structured “Chrome Enterprise BETA Testing” program with the same feedback and feature preview opportunities found in the Trusted Tester Program. This choice lacks official backing and specificity.

• C. Chrome Enterprise Trusted Tester Program (Correct Answer):
  This is the only official channel through which enterprise IT professionals gain early access to ChromeOS features. It allows organizations to test new policies, UI changes, or admin functionalities in advance, giving them time to train staff, adjust workflows, and offer direct feedback.

• D. ChromeOS Developer Account:
  Developer accounts are geared toward individuals creating ChromeOS applications or extensions. They are not tied to enterprise admin features and don’t provide access to early ChromeOS policy or device management capabilities.

In conclusion, if your goal is to evaluate upcoming changes to ChromeOS and the Admin console, joining the Chrome Enterprise Trusted Tester Program is the most effective and Google-recommended path.

Question 2:

When encountering technical problems with ChromeOS devices in a managed environment, what are two official ways that Google Workspace administrators can request support?

A. Start a live chat session from the Google Admin console
B. Contact the device manufacturer directly
C. Use the keyboard shortcut Alt + Shift + I to send device feedback
D. Open a support case through the Google Customer Care Portal
E. Send an email directly to the ChromeOS support team

Correct Answers: A and D

Explanation:

Google provides structured and secure support mechanisms for Workspace administrators managing ChromeOS devices. The two official and recommended ways to initiate support are via live chat within the Admin console and by opening a case through the Customer Care Portal.

These options ensure that requests are handled within the organization’s Google Workspace subscription tier, allowing administrators to receive accurate, account-specific assistance for both device-level and admin-level issues.

Let’s review each choice:

• A. Live chat via the Admin console (Correct):
  Google Workspace administrators can use live chat, email, or phone support directly within the Admin console. This method verifies that the user is a legitimate admin and provides quick access to Google’s technical support team. It is especially helpful for real-time troubleshooting and urgent issues.

• B. Contacting the device manufacturer:
  While this might be appropriate for hardware problems like physical damage or manufacturing defects, OEMs do not support ChromeOS software, policy configuration, or Admin console issues. These are under Google’s responsibility.

• C. Using Alt + Shift + I to send feedback:
  This keyboard shortcut allows users to submit suggestions or report bugs. However, it does not open a formal support case, nor does it guarantee a response. It’s useful for feedback but not for receiving active help.

• D. Customer Care Portal (Correct):
  The Customer Care Portal is a secure platform where verified Workspace administrators can submit detailed support cases. It tracks open cases, facilitates follow-ups, and provides priority handling based on the organization’s support level.

• E. Sending email directly to ChromeOS support:
  Google does not manage product support through direct email. Support must be initiated via authenticated portals like the Admin console or Customer Care Portal to ensure proper handling and user verification.

In summary, the two valid ways for admins to seek help are through live chat in the Admin console and by logging a case in the Customer Care Portal. These are the only methods that ensure responsive, enterprise-grade support.

Question 3:

An IT administrator is tasked with deploying a client certificate to ChromeOS devices for secure authentication to a corporate Wi-Fi network. The organization is using a custom extension to handle certificate installation.

What is the appropriate action to guarantee the extension installs and functions correctly across all managed devices?

A. Enable guest mode on ChromeOS to manually install the extension
B. Make the extension available publicly through the Chrome Web Store
C. Use device policies to force-install the extension on ChromeOS
D. Convert the certificate to DER format before distribution

Correct Answer: C

Explanation:

Deploying client certificates on managed ChromeOS devices using a custom extension requires a controlled and automated installation method—especially in enterprise environments where manual setup is not scalable or secure. The most effective method for ensuring deployment is through policy-driven force installation.

Let’s break down the options:

• Option A (Guest mode installation): This is incorrect because guest mode on ChromeOS is a temporary session that prevents changes from persisting after logout. It does not allow extension installation or system configuration. Administrators cannot leverage guest mode for deploying certificates or extensions.

• Option B (Public Chrome Web Store publication): Although Chrome extensions can be distributed via the Chrome Web Store, publishing publicly is unnecessary and potentially insecure for internal tools like certificate installers. Additionally, even if the extension is publicly listed, it still wouldn’t install unless the user chooses to do so. This approach does not guarantee deployment, especially in locked-down enterprise environments.

Option C (Policy-based force installation): This is the correct approach. Within the Google Admin console, administrators can navigate to:

• From here, they can force-install extensions by entering the extension ID and installation URL. This ensures that every managed ChromeOS device within the organization will automatically install the extension without any user interaction, enabling seamless deployment of certificates.

• Option D (DER encoding): While DER format is commonly used for certificates, the certificate format is not the primary issue in this context. The question is focused on ensuring deployment through an extension, not encoding type. DER vs. PEM formats become relevant during import/export, but not when discussing automatic deployment via Chrome policies.

In conclusion, the best way to ensure that the custom certificate-handling extension is successfully delivered to ChromeOS devices is to use device policies for force installation. This method supports zero-touch deployment and aligns with enterprise IT management practices.

Question 4:

As a ChromeOS administrator, you want to prevent users from accessing Incognito Mode in Chrome to ensure that browsing activity can be monitored and logged.

Which administrative action should you take to disable Incognito Mode on all managed Chrome browsers?

A. Use the Admin console’s "Users & Browser Settings" to enable the "Disallow Incognito Mode" policy
B. Apply sign-in restrictions under "User & Browser Settings" to prevent Incognito access
C. Set kiosk-based restrictions in "Device Settings" to block Incognito browsing
D. Change "Enrollment Settings" to disable verified access and block Incognito Mode

Correct Answer: A

Explanation:

In enterprise environments, browser policy control is vital for ensuring secure and compliant user activity. Disabling Incognito Mode is a common requirement when organizations need to monitor user browsing history or restrict private sessions that bypass security filters.

Let’s assess each option:

Option A (Users & Browser Settings – Disallow Incognito Mode): This is the correct configuration path. Google Workspace administrators can access the Admin console, then navigate to:

• There, the "Incognito Mode Availability" setting can be changed to "Disallow Incognito Mode." Once enforced, users won’t be able to launch Incognito sessions in Chrome, and the browser’s interface will not offer this option. This change applies to all managed devices or users within the specified organizational unit (OU).

• Option B (Sign-in restriction under User & Browser Settings): This is incorrect because sign-in restrictions are used to limit who can access a device—not to control browser features like Incognito Mode. These settings are about user access, not browser configuration.

• Option C (Kiosk restrictions in Device Settings): This approach does not relate to browser privacy settings. Kiosk Mode is intended for devices that run a single app in full-screen mode (e.g., digital signage or shared terminals), and it has no bearing on regular browser use or Incognito settings.

• Option D (Enrollment Settings and verified access): This option is also unrelated to Incognito Mode. Verified access controls whether the device’s identity is confirmed before granting services but does not influence Chrome’s privacy modes.

In summary, the correct and supported method to disable Incognito Mode in a managed ChromeOS environment is to configure the "Disallow Incognito Mode" policy under Users & Browser Settings in the Admin console. This setting ensures consistent behavior across all devices managed under your domain and helps enforce company-wide browsing standards.

Question 5:

What is the primary device management feature that makes ChromeOS especially appealing to IT professionals managing devices in schools and corporate environments?

A. Enables secure management of devices through traditional on-premises infrastructure
B. Allows IT admins to remotely access BIOS settings and install firmware updates
C. Facilitates centralized device management using the Google Admin console
D. Lacks support for remote configuration and monitoring of endpoints

Correct Answer: C

Explanation:

One of the standout reasons why ChromeOS has gained popularity among IT administrators, particularly in educational institutions and enterprise environments, is its centralized cloud-based device management. The core tool enabling this capability is the Google Admin console, a web-based dashboard that empowers IT teams to manage fleets of Chrome devices with precision, speed, and consistency.

With the Google Admin console, administrators can enforce device-level policies, deploy apps, configure network settings, manage user permissions, monitor compliance, and even disable or wipe lost or stolen devices—all without touching the hardware. This level of centralized control is incredibly efficient, especially when deploying and maintaining hundreds or thousands of devices across multiple locations.

Here’s why the other options fall short:

• Option A: This suggests using on-premises infrastructure, which goes against ChromeOS’s cloud-native philosophy. Unlike traditional Windows environments that might rely on local Active Directory servers, ChromeOS removes the need for on-premise infrastructure, making management simpler and more scalable.

• Option B: While traditional devices may allow BIOS-level access for troubleshooting or configuration, ChromeOS does not support remote BIOS interaction. The platform is designed to limit such access for security reasons, relying instead on controlled policy management and automatic system updates handled by Google.

• Option D: This is incorrect because ChromeOS absolutely supports remote configuration and monitoring. While it may not offer full remote desktop control like Remote Desktop Protocol (RDP), the Admin console allows comprehensive oversight and control through cloud-based tools.

The Google Admin console is what sets ChromeOS apart in terms of device management. It enables centralized, cloud-first administration that simplifies the work of IT departments managing multiple devices. This feature is crucial in fast-paced, resource-constrained environments like schools and enterprises, where scalability, speed of deployment, and minimal support overhead are key success factors.

Question 6:

You are responsible for automating the enrollment of ChromeOS devices into a specific Organizational Unit (OU) using Zero-Touch Enrollment (ZTE). 

Which two actions are essential to ensure this process works correctly?

A. Generate a ZTE token linked to the target device OU
B. Provide your Google Workspace domain name to your Chrome Enterprise Partner
C. Create the ZTE token at the root OU instead of the intended OU
D. Base the token generation on the OU used for user accounts
E. Use a designated ZTE admin account to manually complete device enrollment

Correct Answers: A and B

Explanation:

Zero-Touch Enrollment (ZTE) is a powerful feature of ChromeOS that allows organizations to automatically enroll Chrome devices into enterprise management as soon as they are powered on and connected to the internet. This feature is particularly beneficial for large-scale deployments in schools or businesses where manual enrollment is too time-consuming and error-prone.

For ZTE to function effectively, two key steps must be followed:

• A. Generate a ZTE token linked to the desired device OU:
  This token is created through the Google Admin console and must be associated with the specific Organizational Unit (OU) you want the device enrolled in. Associating the token with the right OU ensures that appropriate policies—such as Wi-Fi settings, app restrictions, and update schedules—are applied immediately upon enrollment.

• B. Share your Google Workspace domain with your Chrome Partner:
  Your Chrome Enterprise Partner (often the device reseller or vendor) needs your domain information to register and pre-provision the devices for ZTE. This step connects the physical device to your domain, ensuring the ZTE token can be applied automatically during setup.

Here’s why the other options are incorrect:

• C: Creating the token at the root OU could result in devices being enrolled into a general policy group, which might not be suitable for the intended user or department. It undermines OU-specific policy enforcement.

• D: ZTE is strictly based on device OUs, not user OUs. Device policies and user policies operate separately within the Google Admin console, and confusing the two can cause misconfigurations.

• E: This completely contradicts the purpose of ZTE. The whole point is to eliminate manual intervention. Using a special admin account to enroll devices manually would defeat the automation ZTE is designed to provide.

For seamless ZTE implementation, you must create a token tied to the correct device OU and work with your Chrome Partner to link your Google Workspace domain to the device inventory. These steps ensure that ChromeOS devices are enrolled automatically, with the right policies applied, saving significant time and reducing administrative overhead.

Question 7:

What is the primary security role of the Verified Boot feature in ChromeOS devices?

A. Verifies that the device firmware and OS have not been altered or tampered with
B. Prevents users from signing in as guests on the Chromebook
C. Eliminates the need for administrative security policies
D. Blocks access to unauthorized websites on the network

Correct Answer: A

Explanation:

Verified Boot is one of the foundational security technologies built into ChromeOS, designed to safeguard the system’s integrity every time a Chromebook starts. Its main function is to ensure that the device's firmware and operating system are free from unauthorized modifications or tampering, which helps prevent malware from embedding itself persistently in the system.

The way Verified Boot works is by conducting a cryptographic validation of critical system components during each boot cycle. It compares the firmware and the core operating system files against a known-good, cryptographically signed version stored on the device. If any part of the firmware or operating system has been changed—either maliciously or accidentally—the system detects the discrepancy and will either restore a verified version or alert the administrator or user, depending on how the device is configured.

This approach is particularly effective against low-level threats like rootkits or boot-level malware, which are capable of persisting even after a normal user-level reset or restart. Because Verified Boot operates at such a low level in the startup process, it can stop threats before they ever have the chance to load or affect user sessions.

Now, let’s assess the other options:

• Option B, which talks about blocking guest users, is incorrect because guest access control is handled through user policy settings in the Google Admin console—not through the boot verification process.

• Option C, suggesting that Verified Boot removes the need for other security policies, is misleading. While Verified Boot enhances baseline security, it works in conjunction with other management policies and does not replace them.

• Option D, about restricting website access, pertains to content filtering and safe browsing policies, which are applied through Chrome Enterprise settings, not through Verified Boot.

In conclusion, Verified Boot ensures that each ChromeOS device starts in a clean, secure state by validating that neither the firmware nor the operating system has been altered. This makes Option A the only accurate choice that describes its essential function.

Question 8:

An employee has reported that their ChromeOS device was stolen. What should an administrator do through the Google Admin console to lock the device and prevent unauthorized use while retaining control?

A. Set the device status as “stolen”
B. Disable the device remotely to make it unusable
C. Trigger a remote Powerwash to reset the device
D. Deprovision the device from the management system

Correct Answer: B

Explanation:

When a ChromeOS device is lost or stolen, it’s essential to take swift action to protect sensitive data and prevent unauthorized access. In such scenarios, the most effective course of action available to administrators in the Google Admin console is to disable the device remotely.

Disabling a ChromeOS device does not wipe it or remove it from management. Instead, it locks the device so that anyone who attempts to turn it on will be greeted with a message that the device has been disabled. This message can include instructions or contact details so the device can potentially be returned. While in the disabled state, the device cannot be used, signed into, or set up by another user—even if someone tries to perform a local reset.

Crucially, the device remains enrolled in the organization’s domain, which means the administrator can continue to track, audit, or re-enable it if the device is recovered. This provides an ideal balance between security and administrative control.

Let’s examine the incorrect options:

• Option A, marking a device as “stolen,” is merely a label that serves administrative or inventory purposes. It doesn’t take any technical action to prevent usage.

• Option C, performing a Powerwash, is not sufficient in a theft scenario. Powerwash only resets the device to factory settings but doesn’t remove enterprise enrollment. It also cannot be initiated remotely, making it ineffective if the device is already out of reach.

• Option D, deprovisioning the device, removes it from enterprise management altogether. While this may be appropriate for retired or sold devices, it’s not recommended for stolen hardware because it removes all administrative control and tracking capabilities, effectively giving control to whoever has the device.

In summary, disabling the device remotely through the Admin console is the safest and most effective option. It ensures that the device becomes unusable, while still remaining under the organization’s management and visibility. That makes Option B the correct answer.

Question 9:

What is the correct approach to deploying a Terms of Service (ToS) notification that appears to all users on managed ChromeOS devices?

A. Enable content protection through Chrome Verified Access settings
B. Use the Admin console’s “User & Browser” and “Managed Guest Session” sections to upload and configure the Terms of Service
C. Set the Terms of Service as a wallpaper using User & Browser policies
D. Upload the Terms of Service as a custom profile image in the Admin console

Correct Answer: B

Explanation:

To deploy a Terms of Service (ToS) page effectively across an organization’s managed ChromeOS devices, administrators need a solution that is visible, user-acknowledged, and integrated within Chrome’s policy framework. The Google Admin console provides a structured method for doing this using policy-based configurations under the “User & Browser” and “Managed Guest Session” sections.

The correct method involves the following steps:

1. Access the Admin Console: Navigate to Devices > Chrome > Settings > Users & Browsers.

2. Upload or Link ToS: Within this section, administrators can upload a document or input a hosted URL link to the Terms of Service.

3. Configure for Guest Sessions: If devices are configured to allow Managed Guest Sessions (MGS), similar ToS settings should also be applied there.

When correctly configured, users will see the Terms of Service when they log into their ChromeOS device or initiate a guest session. This process ensures visibility and compliance before access is granted to the system or network.

Let’s evaluate why Option B is correct:

• Option B leverages the native admin tools built into Chrome Enterprise. It is the only supported and secure method to present enforceable terms and policies to users across all managed Chrome devices.

Why the other choices are incorrect:

• Option A (Verified Access): This feature validates the identity and integrity of ChromeOS devices but is entirely unrelated to ToS display. It serves IT security and device compliance goals, not user policy communication.

• Option C (Wallpaper): While creative, setting ToS as wallpaper lacks interaction and enforceability. It doesn’t require acknowledgment, can be ignored easily, and isn't accessible for those with visual impairments.

• Option D (Profile Image): Custom avatars are visual elements tied to user identity, not communication tools. Uploading a ToS here would be a misapplication of the feature.

In summary, Option B is the only method that aligns with Chrome Enterprise policy standards for presenting Terms of Service to users across managed ChromeOS environments.

Question 10:

To maintain application stability during ChromeOS updates, which approach best ensures early detection of compatibility issues?

A. Ask users to provide feedback shortly after every ChromeOS release
B. Assume applications will remain compatible with future ChromeOS versions
C. Continuously update applications to match the latest ChromeOS version
D. Implement a testing strategy by placing IT staff and 5% of users on the ChromeOS Beta channel for early validation

Correct Answer: D

Explanation:

ChromeOS follows a rapid release cycle, with new stable versions being rolled out approximately every four weeks. These updates may introduce UI changes, new features, security patches, or even changes in how applications behave — particularly web-based or progressive web apps (PWAs), which rely heavily on browser and OS compatibility.

Because of this rapid evolution, organizations must implement proactive testing strategies to safeguard mission-critical applications and workflows. This is where Option D becomes the most viable approach.

Here’s how the process works:

• ChromeOS supports multiple release channels: Stable, Beta, and Dev.

• By moving IT teams and a small controlled group (e.g., 5% of end-users) to the Beta channel, organizations can preview upcoming changes in ChromeOS before they hit the broader user base.

• These test users can validate app performance, identify compatibility issues, and submit feedback — well in advance of public rollout.

• This approach allows the IT team to implement fixes, coordinate with developers or vendors, and if necessary, delay adoption of updates for the broader organization using the ChromeOS release management policies.

Let’s look at the alternatives:

• Option A (User Feedback Post-Release): This is reactive. Waiting for users to complain after an issue arises can disrupt workflows, impact productivity, and result in downtime.

• Option B (Do Nothing): Assuming that apps will always work is risky. Even Google acknowledges that not all updates are backward-compatible, especially for legacy, internally-developed, or third-party apps.

• Option C (Always Update Apps): While it’s a best practice to keep applications updated, updates may not always be available to match new OS versions. Furthermore, app developers may take time to adjust, leading to potential incompatibility windows.

In conclusion, Option D provides a structured and preventive solution. By allocating a subset of users to the Beta channel, organizations can perform early-stage testing, identify bugs, and make informed decisions, reducing the risk of system-wide failures after ChromeOS updates.