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Service Desk Analyst Qualification
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SDI SD0-101 Questions and Answers
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The Service Desk Analyst (SDA) qualification is a certification provided by the Service Desk Institute (SDI) that validates the skills and knowledge necessary for effective service desk operations and customer support.
The SDA certification is offered by the Service Desk Institute (SDI), a global organization dedicated to promoting best practices for IT service desks and support.
The exam code for the SDA certification is SD0-101.
The SD0-101 exam is a multiple-choice format.
The exam typically consists of 60-70 multiple-choice questions.
Candidates have 60 minutes to complete the SD0-101 exam.
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