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ServiceNow CIS-CSM
In Real Exam At Testing Centre
Exact Questions as in Real Exam Word by Word
ServiceNow CIS-CSM Questions and Answers
What features are included with the Customer Service Portal?
Choose 3 answers
Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)
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With the complete collection of CIS-CSM practice test, Exams4sure has assembled to take you through CIS-Customer Service Management test questions for your ServiceNow exam preparation. In this CIS-CSM exam dumps study guide we have compiled real ServiceNow Certified Implementation Specialist - Customer Service Management Exam exam questions with their answers so that you can prepare and pass CIS-Customer Service Management exam in your first attempt.
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The CISM certification validates a professional’s ability to implement and configure the Customer Service Management (CSM) module in ServiceNow, demonstrating expertise in managing customer service processes and improving operational efficiency.
Key areas include CSM fundamentals, implementation planning, configuration, integration, customization, and testing.
Hands-on experience helps candidates understand the practical aspects of CSM functionalities, configurations, and integrations, which are crucial for passing the certification exam.
CSM in ServiceNow helps organizations manage customer interactions, handle service requests, and improve customer satisfaction through effective case management and service delivery processes.
It demonstrates proficiency in implementing and managing CSM solutions, enhancing career prospects in IT service management and making professionals more valuable to employers.
Common features include case management, service catalog, knowledge management, and customer self-service options.
TESTED 16 Aug 2025
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