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Two Ways to Mastery: Learn with the PDF, Validate with the CIS-CSM Simulator. Know You're Ready and Pass with 100% Confidence. Your Complete CIS-Customer Service Management Success Package: Study Anywhere, Test Anywhere.
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
In Real Exam At Testing Centre
Exact Questions as in Real Exam Word by Word
ServiceNow CIS-CSM Questions and Answers
What features are included with the Customer Service Portal?
Choose 3 answers
Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)
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The CISM certification validates a professional’s ability to implement and configure the Customer Service Management (CSM) module in ServiceNow, demonstrating expertise in managing customer service processes and improving operational efficiency.
Key areas include CSM fundamentals, implementation planning, configuration, integration, customization, and testing.
Hands-on experience helps candidates understand the practical aspects of CSM functionalities, configurations, and integrations, which are crucial for passing the certification exam.
CSM in ServiceNow helps organizations manage customer interactions, handle service requests, and improve customer satisfaction through effective case management and service delivery processes.
It demonstrates proficiency in implementing and managing CSM solutions, enhancing career prospects in IT service management and making professionals more valuable to employers.
Common features include case management, service catalog, knowledge management, and customer self-service options.
TESTED 01 Dec 2025
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