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Certified Implementation Specialist - Service Mapping
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ServiceNow CIS-SM Questions and Answers
In Service Mapping, which one of the following best describes the process of discovery after an Entry Point is configured?
In Service Mapping, which one of the following must be available or created in advance, in order to be able to create a Discovery Pattern?
ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?
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It is a certification offered by ServiceNow for professionals specializing in the implementation and configuration of Service Mapping within the ServiceNow platform.
Responsibilities include designing, implementing, and configuring Service Mapping solutions, setting up discovery processes, creating and maintaining IT infrastructure maps, and ensuring alignment with business requirements.
Yes, practical experience with ServiceNow, particularly with IT Operations Management (ITOM) and IT Service Management (ITSM) modules, is highly beneficial.
A good understanding of IT Service Management (ITSM) principles and practices, including ITIL concepts, is important.
Yes, ServiceNow offers training programs specifically for Service Mapping that are recommended to build the necessary skills and knowledge.
While not strictly required, having foundational certifications like the Certified System Administrator or Certified Implementation Specialist - IT Service Management can be advantageous.
The exam typically consists of multiple-choice questions that test knowledge and practical skills related to Service Mapping.
There are no strict prerequisites, but having experience with ServiceNow and a foundational understanding of ITSM is recommended.
ServiceNow certifications generally require renewal every few years to ensure that your knowledge remains current.
Topics include configuring Service Mapping, managing application services, setting up discovery processes, and integrating with other ServiceNow modules.
TESTED 01 Dec 2025
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