ISACA COBIT 5 – Measure (BOK V) Part 2

3. Process Analysis Tools – Part 1 (BOK V.A.2) In measurement phase of the project. When we want to measure the performance of processes, we need to understand processes, what all is happening and for that we use process analysis tools. So here I have listed some of the tools which we could use when… Read More »

ISACA COBIT 5 – Measure (BOK V)

1. Introduction – Section 5 Completing the define phase of the project which was the first phase of DMAC process D four Define. Now we come to M which is the major phase of the project. In defined phase you have set up the business case for the project. You have a charter, you have… Read More »

ISACA COBIT 5 – Define (BOK IV) Part 9

23. Analytical Tools – Activity Network Diagrams (BOK IV.D.5) So coming to the next tool here, which is activity network diagram. Activity network diagram is used to manage a number of tasks in sequence. So if you have a number of things to do, number of tasks to do which are in sequence, then you… Read More »

ISACA COBIT 5 – Define (BOK IV) Part 8

20. Analytical Tools – Tree Diagrams (BOK IV.D.2) So after talking about affinity diagram, let’s talk about the second tool and which is tree diagram. So tree diagram is to break down a goal or a broad category into fine levels of detail and fine level of details that contributes to that issue. If this… Read More »

ISACA COBIT 5 – Define (BOK IV) Part 7

17. Project Managament Tools – WBS (BOK IV.C.3) So after talking about the Gantt chart, the toll gate reviews, now let’s talk about the third tool here. The third tool here is WBS or work breakdown structure. Work breakdown structure is a very common tool when you are doing a big project. A big project,… Read More »

ISACA COBIT 5 – Define (BOK IV) Part 6

14. Project Charter Review (BOK IV.B.6) So in our discussion on project charter, we have talked about business case, we have talked about problem statement, scope, goals and objectives and performance measures. In this video, let’s look at three left out elements which are charter review, plan and team member commitment. So here we have… Read More »

ISACA COBIT 5 – Define (BOK IV) Part 5

11. Project Charter – Writing Project Scope (BOK IV.B.3) So far in project charter we have talked about business case, we have talked about problem statement. Now coming to the project scope, what is the scope of the project? So here we have the project charter, we have already already talked about business case, we… Read More »

ISACA COBIT 5 – Define (BOK IV) Part 4

9. Project Charter – Writing Business Case (BOK IV.B.1) Hey, welcome back. In Six Sigma when we say we have five phases of a project DMAC define, Measure, Analyze, improve and control. The first phase is defined and in define. The most important item to be delivered in that is to have a project charter.… Read More »

ISACA COBIT 5 – Define (BOK IV) Part 3

6. Customer Requirements – Quality Function Deployment QFD (BOK IV.A.3) To find out customer requirements and implementing that in product or service is the Quality function Deployment or QFT. QFT was the tool which was developed by Yogi Akao in 1970s. This is the tool to acquire the voice of customer and then transforming that… Read More »

ISACA COBIT 5 – Define (BOK IV) Part 2

3. Customer Data Collection (BOK IV.A.2) Hey, welcome back. Earlier we talked about two types of customers, internal and external. And we talked about customer segmentation, the need for customer segmentation and for that we needed data. So here in this section we will be talking about how to collect customer data. There are a… Read More »