C_WME_2506 Practice Questions

To diagnose issues with a Smart Walk-Thru, Builders should analyze both the configuration of theSmart Walk-Thru and user interaction data. The best places are:

Smart Walk-Thru steps in the Editor(B): Reviewing the steps in the WalkMe Editor, along with using tools like the Flow Tracker, helps identify misconfigured triggers, conditions, or elements that may cause user issues.

Smart Walk-Thru step analysis in Insights(D): Insights provides detailed analytics on step completion rates, drop-off points, and errors, pinpointing exactly where users encounter difficulties.

The other options are less effective:

WalkMe Player Menu(A) is for end users to access content, not for analyzing issues.

Percent of users that played Smart Walk-Thrus(C) gives overall engagement but lacks step-specific insights.

Extract from Official WalkMe Documentation:

According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting):

“The Smart Walk-Thru step analysis in Insights shows completion rates and drop-off points, helping Builders identify where users struggle. Combine this with Editor-based troubleshooting using Flow Tracker to resolve issues.”

The courseAdvancing Your Skills in Building WalkMe Solutionsstates:

“To troubleshoot Smart Walk-Thru issues, review step configurations in the Editor for errors and analyze step-level data in Insights to understand user behavior and pinpoint problem areas.”

Options B and D are the best places to analyze user issues.

Smart Walk-Thrus can be initiated in several ways to guide users through processes. The correct methods include:

Normalink(A): A Normalink is a URL-based trigger that starts a Smart Walk-Thru when a user accesses a specific link or page.

Auto-play(D): Auto-play initiates a Smart Walk-Thru automatically based on predefined rules, such as page load or user segmentation.

Activate from the Menu(E): Users can start a Smart Walk-Thru by selecting it from the WalkMe Menu.

The other options are incorrect:

Builder Assistant(B) is a tool for creating content, not initiating Smart Walk-Thrus.

Survey(C) collects user feedback but cannot trigger a Smart Walk-Thru directly.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“Smart Walk-Thrus can be initiated via Normalink (URL-based triggers), Auto-play (rule-based automatic start), or user selection from the WalkMe Menu, providing flexible options to engage users.”

The courseAdvancing Your Skills in Building WalkMe Solutionsstates:

“Configure Smart Walk-Thrus to start through Normalinks for direct access, Auto-play for automated guidance, or Menu activation for user-driven initiation, depending on the use case.”

Options A, D, and E are valid ways to initiate a Smart Walk-Thru.