CAD Practice Questions

In ServiceNow, UI Actions are elements such as buttons, links, and context menu items that allow users to perform actions on records or lists. The three valid UI Action types are:

1. List Banner Button (Option A)

Description: A button that appears in the list view header, allowing users to trigger an action affecting multiple records at once.

Example: A "Bulk Approve" button that processes selected records.

2. Form Button (Option B)

Description: A button that appears on a form, allowing users to trigger actions related to the current record.

Example: A "Submit for Approval" button on an incident form.

3. Record Navigation Button (Option D)

Description: A button that helps users navigate between related records.

Example: A "Go to Parent Record" button that redirects users to a linked record.

Incorrect Options:

Form Choice (Option C):

Not a UI Action type. Choices are typically used in choice fields (dropdowns) rather than UI actions.

List Choice (Option E):

Not a valid UI Action type. Similar to "Form Choice," it pertains to field options rather than UI elements.

Workflow Action (Option F):

Workflows are process automation tools, not UI Actions. They are not directly related to buttons or links that users interact with.

In ServiceNow, when an event is generated using the gs.eventQueue() method, the system can respond in several ways:

B.  

Email Notification: Events can trigger email notifications. By associating an event with a notification, the system can send emails to specified recipients when the event occurs.

E.  

Script Action: Script Actions are server-side scripts that execute in response to events. They allow developers to define custom behaviors that should occur when specific events are fired.

The other options are not appropriate responses to events generated by gs.eventQueue():

A.  

UI Policy: UI Policies are used to dynamically change the behavior of fields on forms in the user interface and are not triggered by events.

C.  

Client Script: Client Scripts run on the client side (in the user's browser) and are not directly triggered by server-side events.

D.  

Scheduled Script Execution (Scheduled Job): Scheduled Jobs are scripts that run at specified times or intervals and are not triggered by events.

For more detailed information, refer to the official ServiceNow documentation on Responding to Events.