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Certified Implementation Specialist - Service Mapping

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Total Questions : 106

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Question # 1

You have run Service Mapping discovery against a customer service and discovered the CI in the image. The customer indicates that Apache should have an outgoing connection to Tomcat. Which one of the following could be the issue?

Options:

A.  

No Connection Section is defined for Apache to Tomcat.

B.  

Process is offline for Tomcat.

C.  

No Tomcat CI Type is defined.

D.  

No Identification Rule is defined for Tomcat.

E.  

Credentials are not configured for Tomcat.

Discussion 0
Question # 2

In Service Mapping, which one of the following is used to discover the applications and outbound connections to other applications that appear on a Service map?

Options:

A.  

Identification Rules

B.  

Process Classifiers

C.  

Patterns

D.  

Metadata Rules

Discussion 0
Question # 3

Which one of the following best represents the output from the following Regular Expression?

([\w\d\-\.]+)

Options:

A.  

Match a single character in the list between one and unlimited times.

B.  

Match a single character in the list one time.

C.  

Match a single character in the list between one and three times.

D.  

Match a single character in the list between one and ten times.

Discussion 0
Question # 4

Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

Options:

A.  

Quickly identifies any recent incidents that occurred on components of the impacted service.

B.  

Narrows down possible affected components when a service is impacted.

C.  

Helps reduce the number of unplanned changes in a customer environment.

D.  

Helps pinpoint code errors after a faulty application is identified.

E.  

Quickly identifies any recent changes performed on components of the impacted service.

Discussion 0
Question # 5

In Service Mapping, which one of the following is true if a target host is already discovered and in the CMDB?

Options:

A.  

The host will be deleted in the CMDB and a new host record will be created during Service Mapping discovery.

B.  

The host will be immediately rediscovered, but only the changes will be updated in the CMDB during Service Mapping discovery.

C.  

The host will be immediately rediscovered and updated in the CMDB during Service Mapping discovery.

D.  

The host will not be rediscovered during Service Mapping discovery.

Discussion 0
Question # 6

When building a Discovery Pattern, which one of the following operations results in a termination of the Identification or Connection Section if a condition is not met?

Options:

A.  

Set Parameter Value

B.  

Merge Table

C.  

Filter Table

D.  

Match

Discussion 0
Question # 7

ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?

Options:

A.  

Windows Active Directory Servers

B.  

Windows DHCP Servers

C.  

Windows Domain Controller Servers

D.  

Windows DNS Servers

Discussion 0
Question # 8

In Service Mapping, which one of the following must be available or created in advance, in order to be able to create a Discovery Pattern?

Options:

A.  

Process Classifier

B.  

Identification Rule

C.  

CI Type/Table

D.  

Application Service

Discussion 0
Question # 9

In Service Mapping, which one of the following best describes the process of discovery after an Entry Point is configured?

Options:

A.  

For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run each Connection Section for the pattern.

B.  

For each pattern that supports the Entry Point Type, run all the identification Sections that finish successfully and then run each Connection Section for the pattern.

C.  

For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run Connection Sections until one finishes successfully.

D.  

For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Connection Sections.

Discussion 0
Question # 10

When using the Pattern Designer, a Regular Expression parsing strategy is available from which operation?

Options:

A.  

Set variable

B.  

Match

C.  

Create connection

D.  

Parse file

Discussion 0
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