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CPHQ Practice Exam Questions and Answers

Certified Professional in Healthcare Quality Examination

Last Update 13 hours ago
Total Questions : 603

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Question # 1

Which of the following is an example of using human factors engineering to improve patient safety?

Options:

A.  

performing a root cause analysis on events of harm

B.  

providing simulation training for high-risk patient care tasks

C.  

having a second person check medication calculations

D.  

using checklists to complete complicated tasks

Discussion 0
Question # 2

The quality professional reviews the following data:

[Data not provided in the document]

Which of the following is the next step?

Options:

A.  

Develop a discharge planning program

B.  

Create dashboard to monitor for trends

C.  

Explore underlying causes

D.  

Perform a literature review

Discussion 0
Question # 3

Which organization should be consulted when an organization wishes to expand diagnostic testing?

Options:

A.  

College of American Pathologists (CAP)

B.  

National Committee for Quality Assurance (NCQA)

C.  

Clinical Laboratory Improvement Amendments (CLIA)

D.  

The Joint Commission (TJC)

Discussion 0
Question # 4

An organization conducts daily briefing sessions. Which of the following questions demonstrates a culture of safety?

Options:

A.  

"Do we have available beds in the ICU?"

B.  

"Did anything happen last night that could lead to a central line infection?"

C.  

"Who is the last person that committed a medication error?"

D.  

"What was the patient’s intake and output?"

Discussion 0
Question # 5

A healthcare quality professional works in a primary care setting and has been asked to develop a patient safety program. The first step in program development is to

Options:

A.  

complete a literature search.

B.  

survey patients.

C.  

visit similar organizations.

D.  

define the scope.

Discussion 0
Question # 6

An organization has Implemented a quality improvement project. The goal is a mean compliance rate of 90%. The results of observations are found in the table below:

Which focus area presents the greatest opportunity for the organization?

Options:

A.  

environment of care

B.  

pain management

C.  

patient flow

D.  

infection prevention

Discussion 0
Question # 7

When planning a healthcare organization’s performance improvement training, the curriculum is developed considering the needs of which groups?

Options:

A.  

Senior leaders, middle managers, and frontline staff

B.  

Insurance companies, Medicare, and Medicaid

C.  

Licensure, certification, and accrediting agencies

D.  

The governing body and external stakeholders

Discussion 0
Question # 8

Which tool is used to identify, explore, and display the possible causes of a specific problem or condition?

Options:

A.  

Fishbone diagram

B.  

Check sheet

C.  

Pareto chart

D.  

Flow chart

Discussion 0
Question # 9

A facility Is reviewing their quality program for compliance with the Centers for Medicare and Medicaid Services (CMS) Conditions of Participation. Which of the following Is the most Important factor in program compliance?

Options:

A.  

12 months of data for each project

B.  

Integration into each department and service of the facility

C.  

poor improvement outcomes monitored for an additional 12 months

D.  

coordination by a full-time healthcare quality professional

Discussion 0
Question # 10

A department analyzed Its process for distributing paychecks to employees. The analysis showed there were multiple checkpoints tor approval, delays In processing of the checks, and errors that caused extra work for staff. Which of the following types of waste were identified during the analysis?

Options:

A.  

variation, overproduction, and over processing

B.  

defects, waiting, and over processing

C.  

waiting. Inventory, andtransportation

D.  

Inventory, variation, and motion

Discussion 0
Question # 11

To promote staff engagement In a new Initiative, educators should focus on staff

Options:

A.  

perceptions of the benefits of change.

B.  

attitudes of business as usual.

C.  

who appear resistant to change.

D.  

who want to advance In the organization.

Discussion 0
Question # 12

Which action should be taken to support continuous survey readiness?

Options:

A.  

Facilitate a failure mode and effects analysis (FMEA) on patient consent

B.  

Conduct time studies for patient registration processes

C.  

Map the value stream for elective surgery patients

D.  

Perform tracers on patients in restraints

Discussion 0
Question # 13

Which of the following is the most effective data display tool to demonstrate changes in monthly patient fall rates for the past fiscal year?

Options:

A.  

Run chart

B.  

Scatter diagram

C.  

Fishbone diagram

D.  

Pareto chart

Discussion 0
Question # 14

Which of the following conclusions might be drawn from failure mode and effects analysis (FMEA)?

Options:

A.  

Key factors were identified, and corrective action plans were created.

B.  

Actions were taken to address baseline performance and monitored for sustainment.

C.  

Risks were identified and prioritized, and action plans were developed.

D.  

Special causes were identified, and variation was reduced.

Discussion 0
Question # 15

The quality professional has been tasked to conduct focus groups to gather more information on culture of safety. What kind of data will this yield?

Options:

A.  

Continuous

B.  

Quantitative

C.  

Discrete

D.  

Qualitative

Discussion 0
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