If you are facing eSIM activation issue on your iPhone XR, XS, and XS Max, the most probable reason would be that you have not updated your phone after iOS 12.1.1 version which had many bugs related to eSIM activation. In a short span of time, Apple released a new update iOS 12.1.2, fixing the bugs related to eSIM activation for all iPhone models.
For fixing this bug, you need to update the iOS to 12.1.2 or above. Follow the steps below:
Step 1
Launch ‘Settings’ App on your iPhone
Step 2
Tap on ‘General’
Step 3
Select ‘Software Update’
Step 4
Click on ‘Download’ and ‘Install’
Accept to the ‘Terms and Conditions’ and your device will start to update. Just check if you are connected to Wi-Fi throughout this process and make sure your phone does not discharge and die. The update will take some time, so you need to be patient while it happens.
Step 5
Check if your Phone is Updated Successfully
It is possible that due to some interruption, such as Wi-Fi disconnect or battery discharge, your phone does not update properly. So, it is a good practice to check if the update was successful.
Go to ‘Settings’ tap ‘General’ select ‘Software Update’. Check the iOS version. It should be 12.1.2 or above. Update 12.1.2 was released to fix the eSIM activation bug. Always keep your phone software updated to the latest version to fix various phone issues. Apple has recently released iOS 12.1.4 update.
You may follow the same procedure to update your phone for any new updates in the future.