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GCP-GCX Genesys Cloud CX Certified Professional - Consolidated Exam is now Stable and With Pass Result | Test Your Knowledge for Free

GCP-GCX Practice Questions

Genesys Cloud CX Certified Professional - Consolidated Exam

Last Update 17 hours ago
Total Questions : 135

Dive into our fully updated and stable GCP-GCX practice test platform, featuring all the latest Genesys Cloud CX exam questions added this week. Our preparation tool is more than just a Genesys study aid; it's a strategic advantage.

Our Genesys Cloud CX practice questions crafted to reflect the domains and difficulty of the actual exam. The detailed rationales explain the 'why' behind each answer, reinforcing key concepts about GCP-GCX. Use this test to pinpoint which areas you need to focus your study on.

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Question # 1

You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.

Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

Options:

A.  

Resend the invite.

B.  

AddJohn to Genesys Cloud CX again so that a new invitation will be generated.

C.  

Submit a ticket to Genesys Cloud CX support.

D.  

Tell John to be patient and wait for the email to arrive.

Discussion 0
Question # 2

Your customizations in the interaction view remain in effect even if you leave the viewand return to it later.

Options:

A.  

True

B.  

False

Discussion 0
Question # 3

Which functionalities are available inGenesys Cloud CX WFM? (Choose three.)

Options:

A.  

Short-Term Forecasts

B.  

Schedules

C.  

Long-Term Forecasts

D.  

Forecast simulator

Discussion 0
Question # 4

Which of the following components can be added to scripts? (Choose four.)

Options:

A.  

Visual BasicControl

B.  

Text

C.  

Call Flow

D.  

Checkbox

E.  

Web Page

F.  

Image

Discussion 0
Question # 5

Where can you add preconfigured settings to the phones?

Options:

A.  

Admin > Telephone > Phone Management > Calls

B.  

Admin > Telephone > Phone Management > Phones

C.  

Admin > Telephone > PhoneManagement > Base Settings

Discussion 0
Question # 6

Policies automate repetitive quality management tasks.

Which of the following items could be defined as policies? (Choose three.)

Options:

A.  

Update the Do Not Call list with records that have the appropriate wrap-up code.

B.  

Specify time sets as a matching criteria.

C.  

Set up a schedule to run a daily report.

D.  

Automatically assign an evaluation for all calls over 5 minutes.

E.  

Determine how long to retain recordings and whether to archive or delete them.

Discussion 0
Question # 7

Which of the following attributes ensure thatthe interactions are routed to the most qualified agent? (Choose two.)

Options:

A.  

Languages

B.  

Medians

C.  

Skills

D.  

Index Ratings

E.  

Knowledge levels

Discussion 0
Question # 8

If you have not created any additional templates, you will have several defaulttemplate options when creating a new script.

These default templates are: (Choose four.)

Options:

A.  

Blank Script

B.  

Default Callback Script

C.  

Default Inbound Script

D.  

Default Outbound Script

E.  

Collection Script Template

F.  

Sales Script Template

Discussion 0
Question # 9

Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

Options:

A.  

AI

B.  

VR

C.  

Digital

D.  

Human Capital Management

E.  

Workforce Engagement

Discussion 0
Question # 10

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

Options:

A.  

Performance > Workspace > Dashboards

B.  

Performance > Overview (Evaluations)

C.  

Admin > Contact Center

D.  

Admin > Quality

Discussion 0
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