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ITIL-Foundation ITIL Foundation Certification - IT Service Management is now Stable and With Pass Result | Test Your Knowledge for Free

ITIL-Foundation Practice Questions

ITIL Foundation Certification - IT Service Management

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Total Questions : 324

Dive into our fully updated and stable ITIL-Foundation practice test platform, featuring all the latest ITIL Foundation Level exam questions added this week. Our preparation tool is more than just a ITIL study aid; it's a strategic advantage.

Our ITIL Foundation Level practice questions crafted to reflect the domains and difficulty of the actual exam. The detailed rationales explain the 'why' behind each answer, reinforcing key concepts about ITIL-Foundation. Use this test to pinpoint which areas you need to focus your study on.

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Question # 1

What is a RACI model used for?

Options:

A.  

Performance analysis

B.  

Recording configuration items

C.  

Monitoring services

D.  

Defining roles and responsibilities

Discussion 0
Question # 2

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

Options:

A.  

RACI model

B.  

Incident model

C.  

Continual service improvement (CSI) approach

D.  

The Deming Cycle

Discussion 0
Question # 3

How many people should be accountable for a process as defined in the RACI model?

Options:

A.  

As many as necessary to complete the activity

B.  

Only one - the process owner

C.  

Two - the process owner and the process enactor

D.  

Only one - the process architect

Discussion 0
Question # 4

A process owner is responsible for which of the following?

1. Defining the process strategy

2. Assisting with process design

3. Improving the process

4. Performing all activities involved in a process

Options:

A.  

2, 3 and 4 only

B.  

All of the above

C.  

1, 2 and 3 only

D.  

1, 2 and 4 only

Discussion 0
Question # 5

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

Options:

A.  

The IT director

B.  

The process owner

C.  

The service owner

D.  

The customer

Discussion 0
Question # 6

What structure of service desk appears to the customer to be a single centralized desk, but may in fact be based in a number of different locations?

Options:

A.  

Centralized Service desk

B.  

Virtual Service desk

C.  

Local service desk

D.  

Specialized service desk

Discussion 0
Question # 7

What is the BEST description of a change proposal?

Options:

A.  

Any request for change (RF

C.  

submitted to change management

B.  

An authorised change submitted to release and deployment

C.  

An RFC that must be implemented as soon as possible

D.  

A justification for a change with significant cost or risk

Discussion 0
Question # 8

The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

Options:

A.  

Customer assets

B.  

Customer perceptions

C.  

Business activity

D.  

Business vision

Discussion 0
Question # 9

What should the IT service continuity process primarily support?

Options:

A.  

Critical IT processes

B.  

All the services in the service portfolio

C.  

Business continuity strategy

D.  

Mission critical services at peak business periods

Discussion 0
Question # 10

Which process is responsible for controlling, recording and reporting on the relationships between

components of the IT infrastructure?

Options:

A.  

Service level management

B.  

Change management

C.  

Incident management

D.  

Service asset and configuration management

Discussion 0
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