ITILFND Practice Questions

A.  

Progress iteratively with feedback

B.  

Keep is simple and practical

C.  

Start where you are

D.  

Focus on value

A.  

Workflows and controls

B.  

Communication and collaboration

C.  

Inputs and outputs

D.  

Contracts and agreements

A.  

Outcomes enable products to be delivered to a stakeholder

B.  

An outcome defines the amount of money spent on technology for a service

C.  

An outcome depends on at least one output to deliver a result

D.  

Outcomes provide assurance to stakeholders on how a service performs

A.  

The system of directing and controlling an organization

B.  

A model to help meet stakeholders expectations

C.  

Recommendations to help an organization in all aspects of its work

D.  

A need from consumers for new or changes services

A.  

Analysis Paralysis

B.  

Direct observation

C.  

Minimum viable product

D.  

Feedback loop

A.  

Understanding the current state

B.  

Defining the future desired state

C.  

Tracking and managing ideas

D.  

Ensuring everyone actively participates

A.  

A request for normal operation to be restored

B.  

A request to implement a security patch

C.  

A request for access to a file

D.  

A request to investigate the cause of an incident

A.  

Monitoring and event management

B.  

Service level management

C.  

Change enablement

D.  

Service desk

A.  

Each value chain activity receives inputs and provides outputs

B.  

The organization’s governance will determine the inputs and outputs of each value chain activity

C.  

Some value chain activities only have input, whereas others only have outputs

D.  

Input and output are fixed for each value chain activity

A.  

A service consumer delivers outcomes of the service

B.  

A service provider delivers outcomes of the service

C.  

A service consumer delivers outputs of the service

D.  

A service provider delivers outputs of the service