Well, when it's not free AND they outsource, which is definatly gonna happen..
The sneaky people are the ones that charge you insane amounts of money, not help you, and put you on hold for an hour and a half and when you get your phone bill, it comes with a free heart attack.
I don't find that ad Racist at all. People just gotta learn to accept that not everything will go their way. And Sony just has to not provoke people to do these things in the future.
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