Hello dainthomas,
I am so sorry to hear about the shipping issues you had with your order. Please send us a private message with your order info so we can look into this for you.
Thank you,
Louis [Newegg Support]
Hello Dave,
I'm so sorry for the condition of the unit you received. That is definitely not okay. Would you be able to send me a private message with your order information? I would like to further look into this for you.
Thank you,
Louis [Newegg Support]
Hello there,
I am sorry to here about the shopping trouble. I would first suggest clearing your cookies and browsing history and logging out of your account and trying to make the order again.- Nick [Newegg Support]
Hello! We will be having sales throughout the month of November so be sure to get those Newegg Newsletters! Sign up here! https://secure.newegg.com/Guest/EmailNotifications.aspx
- Vickie
We're sorry to hear about your defective item. If an item is out of stock during the time of processing, a refund will be issued back to the original form of payment including the deduction from the free game. . If you have any questions about your refund, we encourage you to call our customer...
Hi Micrornd,
When an order is placed with PayPal, you use PayPal’s payment portal. Once the order is approved and charged, the funds are received from PayPal. A customer service agent would be unable to provide a credit card number on a PayPal order.
I apologize for any misinformation. As...
Hello Micrornd,
All orders placed runs through an automated verification process with your financial provider. The first step is authorizing payment and the second step is verifying the information. Our customer service team does not have the ability to see any credit card numbers but we will...
Hi Micrornd,
I’m sorry to hear you were a victim of fraud. Order verification (also known as address verification) is one of the ways that we prevent online fraud and protect you. Our verification team will contact your card-issuing bank to verify that the billing name, billing address and...
Hello Teebo87 and maelstromoc,
We've been informed by Preferred Account that their site is back up and you should be able to log in without issue. If you're still having issues, we'd suggest contacting Preferred Account at 888-609-0794.
We hope this info helps!
-Rella (NeweggSupport)
Hello SentrySS, Thank you for taking the time out of your day to post this. I truly apologize for the confusion while checking out. The pop up you received to verify your information is sent by the card provider. You do not need to fill this out for your order to go through on our site. We do...
Hello,
We're sorry to hear about your recent order experience. If you have any screen shots or more detailed information regarding this issue, please feel free to email us at wecare@newegg.com. We'd be happy to look into this with our Website and Mobile App Development teams for further...
Hi VirtualLarry,
We're sorry to hear about the way the Hard Drives were packaged, and that you received the wrong items.
Please email us at wecare@newegg.com, and we'll be happy to help you with an RMA replacement and share this experience with our warehouse management teams.
We look forward...
Hi Dulanic,
Thank you for bringing this to our attention. We're terribly sorry to hear about the lost package and would love to see what options are available to make this right for you. Would you email us and please reference this post to wecare@newegg.com with further details on your order...
Hello Slag,
I'm sorry to hear that your rebate is not being honored. We'd like to look into this further to see what other options are available. Please send an email to wecare.twitter@newegg.com with your order number and the item you are submitting the rebate for. Look forward to hearing...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.