For anyone that has similar symptoms, after speaking with Wink support their diagnosis is indeed a corrupt database. That would explain why things seemed to be degrading over the last week. The only cure is to send you another hub (now my third.) He did mention that it doesn't happen often but...
It sounds like other people are fine so it's just me. I'm starting to wonder if the database was corrupted. Does anyone know if a factory reset also blows out the db?
Is there a hub update rolling out? I have zero control of anything but also no indication of a pending update. Does anyone know a way to force it to look for a new update? I'm currently on 2.19.0.
Reboot hasn't helped, solid blue light. I even see the green flashes when it should be sending...
They don't want to open up methods publicly to flash. I think that's pretty obvious. The returned hubs will be flashed but they don't want you to know how they did it. I wonder how many units are in play now and how many will need to be repaired. The email implies we're talking about a few days...
We've all had a bad weekend. If something goes out I'm responsible for it's HIPAA / medical and not dimming lights. That being said, I wouldn't be able to sleep tonight knowing I was part of the chain of failure. I filled out the form to get my return box. I guess that happened because I...
First off, I do work in tech and specifically "silicon valley" start-ups. With that in mind, I'm a little lenient when it comes to things like this. My background is QA, release and engineering management so I'm even more sensitive to massive failures like this. I lose sleep over the fear of...
Just rumors. They did send a tweet saying "NOT" to reboot the hub. Perhaps the rumor is based on them hoping your hub remembers the device pairing if they lost it on their end. Who knows though. I can deal with an outage but re-pairing everything is a real drag. The longest I've gone is about...
I think I found the problem. I have 2 schlage locks, the first one shows active codes correctly, the second one doesn't. I had only tried adding a code to the second one. The bug could be that it isn't handling more than one schlage setup correctly.
[edit] To clarify the new features work great...
I can confirm after the update that the new schlage features don't work for me (android.) I see pretty much what he described, you can add codes, name codes and see codes but they don't actually work. If I try to turn on auto-lock or any of the new settings you just get a loading spinner in the...
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