Thanks Bruceb. My mom did switch from AOL to comcast/free AOL. I wanted to remove the latest version of AOL but she was afraid of losing her address book and I don't use AOL so I didn't uninstall it. I will try this the next time I visit her.
The printer prints the HTML code rather than what you see on the web page. The printer is only 2 years old and the problem started about 2 or 3 months ago.
My mom has an old Dell with Windows XP home and IE 7 with automatic updates turned on. Whenever she prints in IE 7 the output is just HTML. The print preview function also shows HTML. She has an HP all-in-one inkjet printer (I think is the the PSC 1209). If she cuts and pastes the text to MS...
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