Was that before or after Sundar became CEO? I've heard things have taken a serious dive there under him.
Just before - 2014 or thereof. It's a funny story.
I was working with IBM in their Greenock ops center. I took calls from people who had IBM servers, Bladecenter and such, they would say "i have a broken HDD" and i would check their contract, and then send out a new HDD. Sometimes i would do the same but the service request was for software (why on earth would you want to use IBM software is beyond me), all i did was check the contract, and press a button, and a tech support guy would get the message that they needed to call the client to fix stuff.
Sometimes the contract was expired, i would press another button and the sales guy would call the client to renew the contract.
When i got there IBM was already dismantling the site. In 2014 they were shutting down operations and i was let go.
Now, there were other big brands that moved into services because they had this pile of money and no way to make it work. One of them was Hewlett Packard. HP, you know, the guys who make printers.
Another was Xerox .. also the guys who make printers.
I started sending CVs and got a couple of interviews. By this time i had worked at IBM for 2 years straight, nighshifts, and i was burned out. Not in a great state of mind.
Anyway, i do the interviews, and i explain, yeah well i have been working on server support, B2B, and i would like to continue doing the same. Because they too have this type of service.
I get another interview with 3 guys on the Skype call (20 years ago ok?) and it's a very serious interview, and it goes well, they are happy, and one guy says:
"it's just a formality, but i need to ask you a mandatory question, ok? let's say a caller has a photo they want to set as background on their Android, what advice would you give them?"
i thought .. oh this must be one of those "why do horses have 4 legs" questions, designed to throw you off.
"well, you tell them to find the cog button for Settings, or drag down from the top on the screen with your finger, find the cog, go to Appearance, and select Wallpaper; from there you will be guided to pick the photo, which is normally in your DCIM folder. Or they can navigate to where the image is, long-press, and then on the options select "set as wallpaper".
They were enthusiastic, and the next day i got a job offer. Not in Scotland, but i had no problem to move.
Ok so.
It turns out that this wasn't Hewlett Packard, and it wasn't a job supporting servers, and it wasn't Business To Business. I got confused between HP and Xerox, and i had sent so many CVs i didnt realize i was applying for a different job.
Xerox had this massive centre in Poole, where they hired cheap labour for Google's Android support - low level stuff, like helping old people upload their photos to the cloud and stuff like that.
I didn't realize this until i was already in Poole, had already rented a house, and i started my training.