Question EVGA Motherboard warranty is halted . "Circuit City" invoice nightmare.

GEOrifle · Apr 30, 2025

Any chance to find invoice from Circuit City? (C.C. closed down for good 15 years ago)
Bought EVGA motherboard 15 years ago and now when trying to use Warranty Support EVGA asking a PROOF OF PURCHASE LOL.
Probably original one was lost(SANDY survivor), thought just registration was good enough.
So after many searches I couldn't find any active Customer Support from C.C. All emails and phones are DEAD.
Bank transactions are good but they have archives no more than 7-8 years, tried that too.
The problem is I don't think having an account there, maybe temporarily just for fast ordering but nothing remains.
Wish I had similar Invoice copy to use it.
Any ideas? Thanks.

GodisanAtheist · Apr 30, 2025

Dude you have a PSU that lasted 15 years and didn't take out your system (presumably) when it died... Take the win and move on.

Edit: Whups not sure how I got PSU out of that but my point still stands...

mindless1 · Apr 30, 2025

^ haha, sort of, title is EVGA motherboard.

I'm all about making systems last as long as possible, but 15 years ago I was still rocking an Abit IP35-E.

I also happen to have the receipt from that IP35-E.

Let that be a lesson. Always make and keep receipts at least until the warranty ends, and for practical purposes considering how cheap storage is and how little storage it takes to keep receipts, keep them *forever*, since it's more work to rummage through them and delete old ones, than just spend the cost of lunch for the amount of storage it takes to keep them.

Online purchases are easy, but B&M store receipts I have to scan, but it's a necessity anyway because their thermally printed receipts tend to fade away even if not exposed to sun or other harsh conditions.

Anyway I can appreciate value of one's time, wishing to get the same thing to drop in to replace a failed motherboard and not have to do an OS install and config again, but practically speaking, what were you hoping for? They're not likely to have stock of 15 year old motherboards to replace it under warranty so were you expecting one of their new modern board models to replace something 15 years old? That doesn't seem reasonable.

My best idea is if you only need ancient performance levels, seek something from goodwill or a mom and pop computer shop that took in a system to repair then the owner refused to pay the estimate so they have old parts to part out and sell cheap, or find similar parts cheap on ebay. Then again (not as...) old Dell refurbs can be had for around $120 and up and are probably at least 3X faster than whatever that 15 year old box was.

Plus that was the tail end of the electrolytic capacitor era for motherboards, so even if they had something sitting on a shelf for 15 years, the capacitors might have rotted by now, or soon enough, to not make it worth the bother.

I'm not against continuing to use old hardware for reduced cost or frustration, but don't see a path to reduced frustration here and suggest that you cut your losses.

GEOrifle · Apr 30, 2025

mindless1, EVGA is promising to replace it with Z690 Refurbished version but instead 3 year warranty in this case I'll have only 30 days. Then the only choice I'll have is get rid of it ASAP(no mater how good board is there is no future of board w/o warranty how I know ) and replace it with under warranty one.

That's the problem.

mindless1 · May 1, 2025

You didn't mention what the original motherboard was so I don't know the significance of replacing with a Z690, but it is not legal to replace a lifetime warranty item with something else and then claim that reduces your warranty, replacement with an alternate substitute does not change the original purchase agreement.

Unless of course, you didn't save the warranty terms either, then you have no proof of them, and even if you did, it would be swimming upstream without a paddle to try to combat them to enforce warranty terms for the value of a now 15 year old motherboard.

No future of a board without warranty? I disagree. Almost everything I buy, I find a way to void the warranty through mods that I feel will enhance the lifespan or performance, casting the warranty aside, though most things I buy don't have a lifetime warranty so I do wait until most of the warranty is over to proceed doing that.

Are you certain that you are feeling okay? This seems like a strange mental attitude to take towards maximizing your frustration for a board that is worth very little due to technological deprecation and lifespan issues even if you were able to get them to send you the exact same thing as a 15 year old board that sat in a warehouse somewhere for that period of time.

I would take whatever I can get from them after 15 years and just sell it on ebay if it is not what you wanted.

tcsenter · May 1, 2025

Almost all the 'lifetime warranty' terms are going to have the 'unless it is no longer in production and then we can offer a substitute that is substantially comparable or similar' sort of language.

In this case, substantially comparable or similar to them means:

- a PC motherboard
- has slots, connectors and stuff

"Roughly" substantially comparable or similar.

BoomerD · May 2, 2025

In 2010, I bought an EVGA GTX460 that had a lifetime warranty. In 2014, it died. Contacted EVGA support, sent the card to them, they replaced it with a GTX660...with a lifetime warranty. Granted that card is obsolete as hell...but it still works...and is still under warranty, even though it's been in a box in the garage for 6 years. Since EVGA is now out of the GPU biz...I wonder how they'd deal with the warranty if this card died?

Shmee · May 2, 2025

BoomerD said:
In 2010, I bought an EVGA GTX460 that had a lifetime warranty. In 2014, it died. Contacted EVGA support, sent the card to them, they replaced it with a GTX660...with a lifetime warranty. Granted that card is obsolete as hell...but it still works...and is still under warranty, even though it's been in a box in the garage for 6 years. Since EVGA is now out of the GPU biz...I wonder how they'd deal with the warranty if this card died?

Good question. They would probably send a 2060 or 3060 or something is my guess, or maybe offer a voucher for credit on their store or even give you a partial refund.

Hail The Brain Slug · May 2, 2025

mindless1 said:
You didn't mention what the original motherboard was so I don't know the significance of replacing with a Z690, but it is not legal to replace a lifetime warranty item with something else and then claim that reduces your warranty, replacement with an alternate substitute does not change the original purchase agreement.

Unless of course, you didn't save the warranty terms either, then you have no proof of them, and even if you did, it would be swimming upstream without a paddle to try to combat them to enforce warranty terms for the value of a now 15 year old motherboard.

No future of a board without warranty? I disagree. Almost everything I buy, I find a way to void the warranty through mods that I feel will enhance the lifespan or performance, casting the warranty aside, though most things I buy don't have a lifetime warranty so I do wait until most of the warranty is over to proceed doing that.

Are you certain that you are feeling okay? This seems like a strange mental attitude to take towards maximizing your frustration for a board that is worth very little due to technological deprecation and lifespan issues even if you were able to get them to send you the exact same thing as a 15 year old board that sat in a warehouse somewhere for that period of time.

I would take whatever I can get from them after 15 years and just sell it on ebay if it is not what you wanted.

Evga has the warranty terms from each era listed on the website. Proof of purchase is listed as a mandatory requirement for the lifetime warranty. Without it, they have every right to deny the claim - the fact they are willing to give a significantly newer board is more than they are legally required to do.

I assume the lack of proof of purchase is also the reason for the warranty change. Since there is none, the lifetime warranty is already voided.

mindless1 · May 2, 2025

^ Yeah but I don't trust the internet. Copy/paste errors happen all the time. Pages, sellers, and database longevity comes and goes. I trust the documentation I make at the time of purchase, both warranty and purchase receipt, in digital form.

tcsenter · May 2, 2025

BoomerD said:
In 2010, I bought an EVGA GTX460 that had a lifetime warranty. In 2014, it died. Contacted EVGA support, sent the card to them, they replaced it with a GTX660...with a lifetime warranty. Granted that card is obsolete as hell...but it still works...and is still under warranty, even though it's been in a box in the garage for 6 years. Since EVGA is now out of the GPU biz...I wonder how they'd deal with the warranty if this card died?

Hey only one way to find out for sure....

igor_kavinski · May 3, 2025

tcsenter said:
Hey only one way to find out for sure....

I must speak out and state that I do NOT condone the murder of a working card

GEOrifle · May 4, 2025

The problem with requiring "Proof Of Purchase" is WHEN you are doing it.
If you got requirement during registration then problem is solved because we can provide it right away but after 15-20 years require "Proof Of Purchase" is just a another way to avoid warranty.

mindless1 · May 4, 2025

^ If the warranty is important, you save the receipt. As long as the warranty remains important, you don't get rid of the receipt.

I've ALWAYS known I needed the receipt for warranty replacement. It's the only thing that makes sense, otherwise how do you even prove that you are the person who bought it and is entitled to the warranty?

This applies to every purchase you make, not just EVGA products or video cards.

On the other hand, I can understand someone falsely believing that all merchants will be around forever, and will always have a record of purchases that you can use to get a receipt later, but clearly that's not the reality of the situation.

I am glad that this learning experience happened to you with only a practically no value 15 year old motherboard instead of something of far higher value, because now, you should realize the importance of documenting receipts so it doesn't cost you a lot more, for something more valuable in the future.

igor_kavinski · May 5, 2025

GEOrifle said:
thought just registration was good enough.

If the registration process needed you to provide proof of purchase (attached invoice?) then tell EVGA to check their database for the invoice.

Even if the invoice wasn't attached, you still registered meaning they must have the unique mobo serial number in their database with your name, address and email address. If you have proof of registration (an email from them), then I believe you have a good case against them to stop trying to weasel their way out of providing the warranty.

mindless1 · May 5, 2025

^ It might not apply, since it was 17 years ago instead of 15, but I have a screenshot of registering one of their cards in 2008 and on that page, you just input the info shown, no receipt was submitted. You also had to be logged into your EVGA account to do it.

A logical person might conclude that this info is a proof of purchase, since it even reads on the page, "Once your product is registered with us you may submit a request for our Step-Up or RMA program", but t hen on the details page currently online for their RMA program, a receipt or invoice must be submitted. Come to think of it, when I buy a video card or motherboard, I save the (retail) box it came in, and keep the paper copy of the invoice in that box after I made a digital copy of it, so there is one potential place to look for an invoice.

Even so, a logical person might also conclude that any company wants to limit their warranty replacement costs and will adhere to the terms in the warranty statement to do so.

GEOrifle · May 5, 2025

igor_kavinski, same thing I told to EVGA, they know which board was sold by whom and when, sales representatives do everything by serial numbers and verifying it because they have to pay to retailer for sale. No one cares LOL.

mindless1 I got same thing, registration date, purchase date, whom it was purchased, all serial numbers and in additional I paid for back and for shipping for replacement.

I don't have only INVOICE which was lost during SANDY hurricane, my apartment was flooded and lost all electronics, Books-papers, furniture and so. You can imagine.

GEOrifle · May 5, 2025

Now question is what to do with replaced board?
How I know it will be this one( like INTEL platform more than AMD)
New one with 3 year warranty cost $899.99

EVGA Z690 DARK K|NGP|N, 121-AL-E699-KR, LGA 1700, Intel Z690, PCIe Gen5, SATA 6Gb/s, 2.5Gb/s LAN, WiFi6E/BT5.2, USB 3.2 Gen2x2, M.2, U.2, EATX, Intel Motherboard

https://www.amazon.com/EVGA-121-AL-E699-KR-WiFi6E-Gen2x2-Motherboard/dp/B0B2BYFPRF

I got new build beside few old ones, did it 3 months ago with Intel Ultra 7 265 and ASUS board.
Z690 is older generation but highest quality, not for enthusiasts, for hardcore overclockers.
Even though it has PCIE 5 and DDR5 support, but lover grade.
I got some parts, just have to buy CPU, RAM and NVME, probably will cost roughly $600.
It's good to keep one for emergency I guess.
Or sell the board and invest for future upgrades like Ultra 9, more RAM and so.

tcsenter · May 5, 2025

Populate all 4 DIMMs, enable the 'high performance' mode (whatever those are in BIOS), put it on blast for 12 ~ 24 continuous hours, but inside of a chassis with panels attached, not on a test bench or something open air that can result in 'falsely' lower operating temps than 'installed'. If it still running and no crashes or resets, it should be fine.

GEOrifle · May 5, 2025

Thanks tcsenter , I guess that's the best choice.

tcsenter · May 5, 2025

Be sure to check USB ports, M2 slots, SATA slots, PCI Express, etc. Another hour or two of your time. But if it all works, that is a sweet 'upgrade'.

igor_kavinski · May 5, 2025

Yeah, he hit the lottery.

And one more thing, DO NOT UPGRADE THE BIOS!

If it's the one that has AVX-512 enabled, dang, it could fetch a price of $1000 or more from someone passionate enough to want a piece of history. All someone would need with this mobo is an early launch sample CPU and AVX-512 will be available when E-cores are disabled.

tcsenter · May 5, 2025

igor_kavinski said:
And one more thing, DO NOT UPGRADE THE BIOS!

Better sooner i.e. within that warranty period than later. First thing I would do. Unless you have a particular reason.

igor_kavinski · May 5, 2025

tcsenter said:
Better sooner i.e. within that warranty period than later.

Only matters if he's gonna pair it with 13 or 14th gen CPU. A 12900K or KS should be immune to any problems.

GEOrifle · May 5, 2025

New BIOS added support for 13 gen CPU's, i9-13900K and i9-13900KS.

Question EVGA Motherboard warranty is halted . "Circuit City" invoice nightmare.

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igor_kavinski, same thing I told to EVGA, they know which board was sold by whom and when, sales representatives do everything by serial numbers and verifying it because they have to pay to retailer for sale. No one cares LOL.​

mindless1 I got same thing, registration date, purchase date, whom it was purchased, all serial numbers and in additional I paid for back and for shipping for replacement.​

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EVGA Z690 DARK K|NGP|N, 121-AL-E699-KR, LGA 1700, Intel Z690, PCIe Gen5, SATA 6Gb/s, 2.5Gb/s LAN, WiFi6E/BT5.2, USB 3.2 Gen2x2, M.2, U.2, EATX, Intel Motherboard​

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igor_kavinski, same thing I told to EVGA, they know which board was sold by whom and when, sales representatives do everything by serial numbers and verifying it because they have to pay to retailer for sale. No one cares LOL.

mindless1 I got same thing, registration date, purchase date, whom it was purchased, all serial numbers and in additional I paid for back and for shipping for replacement.

EVGA Z690 DARK K|NGP|N, 121-AL-E699-KR, LGA 1700, Intel Z690, PCIe Gen5, SATA 6Gb/s, 2.5Gb/s LAN, WiFi6E/BT5.2, USB 3.2 Gen2x2, M.2, U.2, EATX, Intel Motherboard