I had a customer ring yesterday telling me that the layout work I did for them in Office Outlook resulted in the drafts/sent folders having 'from' columns rather than recipient columns*, so I asked them to right-click on one of the column headings, then spent the next few minutes as they gallivanted around everything possible above those headings, followed by "no, *right*-click on the column heading..." ... smh
The strangest thing though is that I've known some customers for approximately 20 years and they've suddenly forgotten not only that they should shut down their laptop but how to do it. Granted, knowing where the shut down option has been relocated to over several versions of Windows is one aspect of this, but forgetting that they ought to shut the ah heck down...? I honestly thought that as time went on and users' grasps improved with tech that the problems I would be dealing with on average would become more complex, but at this rate I'm going to need to tell some customers at some point that the flat side of the mouse should go on the desk.
* - oops, but in my defence, trying to get Office Outlook to do a consistent message list layout other than what it wants to do is like playing whack-a-mole.