Hi folks,
I came across this problem with a new build, and it's got me stumped. So I'm turning to your collective wisdom.
The machine was built from ground up, with specific parts, as it's supposed to be a close duplicate/replacement of an existing one.
So the architecture is 5900XT, Asrock X570 Phantom Gaming 4, Super Flower III 750W Gold PSU, MSI RTX 2070 Super, Teamgroup 64GB DDR4, Thermalright Phantom Spirit. Operating system is Windows 10, not 11.
Everything works perfectly, I ran it through several torture tests (Cinebench, Furmark etc). Gaming looks gorgeous in 1080p. Video upscaling with Topaz ran fast and quiet.
Except for ONE. DAMN THING.
The computer won't shut down.
Every shutdown command, whether initiated from Windows or by physically pressing the power button for half a second, will shut down the computer, after which it will boot again.
Not a big deal IRL, especially since it's supposed to be running 24/7 when in service, but nevertheless unnerving.
Right now, I'm just powering down the PSU when I judge it's done turning off.
I can also press and hold the power button until the machine shuts down. If I do that, it will stay off. But the timing needs to be just right for every device to be sent the shutdown command and obey it BEFORE they completely lose power.
For the past three days, I've been trying to figure it out. Unfortunately, no amount of internet searching and trials was able to identify a working solution. I used several search engines, formulated various queries... nothing works in my case.
I tried the following:
1) Checked every Windows setting suggested by internet searches. No fast boot-up, no LAN wake-up, no restart after power loss, no weird Intel Management programs.
2) Booting and then shutting down from a portable operating system via USB (at least this proves it's not a Windows installation problem!)
3) Resetting BIOS.
4) Booting with just a minimum of devices (one stick of RAM, CPU, GPU and the onboard NVME SSDs), and no LAN, WiFi, or BT.
5) Booting and then shutting down in safe mode.
6) Tried a completely different on/off switch (just in case the power button was faulty)
7) Changing PSU.
8) Changing GPU.
9) Changing memory sticks.
10) Changing CPU.
11) Using alternate CPU cooler pins on the motherboard (yes, it's a solution for others, there's a whole Reddit thread about it)
No matter what I do, the damn thing won't shut down. It goes through the shutdown procedures, and the power goes out, but half a second later it starts again.
At this point I'm thinking it's a quirk of the motherboard. Like I said, everything else appears to be working perfectly, so what else is left?
And if it's a motherboard error, can I ignore it, or is indicative of potentially bigger problems down the line?
If you have any ideas, please le me know.
I came across this problem with a new build, and it's got me stumped. So I'm turning to your collective wisdom.
The machine was built from ground up, with specific parts, as it's supposed to be a close duplicate/replacement of an existing one.
So the architecture is 5900XT, Asrock X570 Phantom Gaming 4, Super Flower III 750W Gold PSU, MSI RTX 2070 Super, Teamgroup 64GB DDR4, Thermalright Phantom Spirit. Operating system is Windows 10, not 11.
Everything works perfectly, I ran it through several torture tests (Cinebench, Furmark etc). Gaming looks gorgeous in 1080p. Video upscaling with Topaz ran fast and quiet.
Except for ONE. DAMN THING.
The computer won't shut down.
Every shutdown command, whether initiated from Windows or by physically pressing the power button for half a second, will shut down the computer, after which it will boot again.
Not a big deal IRL, especially since it's supposed to be running 24/7 when in service, but nevertheless unnerving.
Right now, I'm just powering down the PSU when I judge it's done turning off.
I can also press and hold the power button until the machine shuts down. If I do that, it will stay off. But the timing needs to be just right for every device to be sent the shutdown command and obey it BEFORE they completely lose power.
For the past three days, I've been trying to figure it out. Unfortunately, no amount of internet searching and trials was able to identify a working solution. I used several search engines, formulated various queries... nothing works in my case.
I tried the following:
1) Checked every Windows setting suggested by internet searches. No fast boot-up, no LAN wake-up, no restart after power loss, no weird Intel Management programs.
2) Booting and then shutting down from a portable operating system via USB (at least this proves it's not a Windows installation problem!)
3) Resetting BIOS.
4) Booting with just a minimum of devices (one stick of RAM, CPU, GPU and the onboard NVME SSDs), and no LAN, WiFi, or BT.
5) Booting and then shutting down in safe mode.
6) Tried a completely different on/off switch (just in case the power button was faulty)
7) Changing PSU.
8) Changing GPU.
9) Changing memory sticks.
10) Changing CPU.
11) Using alternate CPU cooler pins on the motherboard (yes, it's a solution for others, there's a whole Reddit thread about it)
No matter what I do, the damn thing won't shut down. It goes through the shutdown procedures, and the power goes out, but half a second later it starts again.
At this point I'm thinking it's a quirk of the motherboard. Like I said, everything else appears to be working perfectly, so what else is left?
And if it's a motherboard error, can I ignore it, or is indicative of potentially bigger problems down the line?
If you have any ideas, please le me know.
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