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Sales-101 Salesforce Certified Sales Foundations is now Stable and With Pass Result | Test Your Knowledge for Free

Sales-101 Practice Questions

Salesforce Certified Sales Foundations

Last Update 4 days ago
Total Questions : 125

Dive into our fully updated and stable Sales-101 practice test platform, featuring all the latest Sales Professional exam questions added this week. Our preparation tool is more than just a Salesforce study aid; it's a strategic advantage.

Our Sales Professional practice questions crafted to reflect the domains and difficulty of the actual exam. The detailed rationales explain the 'why' behind each answer, reinforcing key concepts about Sales-101. Use this test to pinpoint which areas you need to focus your study on.

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Question # 1

A sales representative is using a creative problem-solving process to help their customer uncover breakthrough solutions.

What is the name of this approach?

Options:

A.  

Linear sales

B.  

Design thinking

C.  

Agile methodology

Discussion 0
Question # 2

A sales representative is looking for ways to engage with a prospect at a greenfield accounton a digital platform.

Which customer-centric approach should be used by the sales rep?

Options:

A.  

Promote a prospect's content on social media.

B.  

Upsell to a prospect at an existing account.

C.  

Send an email with content links to a prospect.

Discussion 0
Question # 3

After a sales representative presents a proposal, the customer mentions return on investment as one of their concerns.

Which objection category does this fall into?

Options:

A.  

Requirements

B.  

Trust

C.  

Price

Discussion 0
Question # 4

A sales representative receives an objection and encourages the customer to elaborate on their hesitation and responses.

Which type of questions are they leveraging?

Options:

A.  

Change

B.  

Clarifying

C.  

Confirming

Discussion 0
Question # 5

A new sales representative is taking over an account and has a goal to develop a relationship with the key stakeholders previously managed by a different sales rep.

What is the first step to building trust with these stakeholders?

Options:

A.  

Set upan introductory meeting and explain the reason for the transition.

B.  

Review records the previous rep left to understand the needs of the stakeholders.

C.  

Use a multi-channel approach to present an update on current product offerings.

Discussion 0
Question # 6

Which factor can the sales representative focus on to win the customer first and support their sales quota long term?

Options:

A.  

Product evangelism

B.  

Maximizing opportunities

C.  

Customer experience

Discussion 0
Question # 7

A company is struggling to acquire new customers. After careful analysis, it realizes its value proposition is not resonating with potential customers, so it develops a new value proposition.

Which metric should the company use to track the effectiveness of the new value proposition?

Options:

A.  

Lead quality score

B.  

Customer satisfaction score

C.  

Lead conversion rate

Discussion 0
Question # 8

What is the primary benefit of team selling at a key account?

Options:

A.  

Provides the customer with multiple points of contact

B.  

Reduces the workload for individual sales representatives

C.  

Leverages collective expertise to meet customer expectations

Discussion 0
Question # 9

A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product.

Which measurementshould the sales rep use?

Options:

A.  

Net Promoter Score (NPS)

B.  

Customer Satisfaction Survey (CSAT)

C.  

Customer Engagement Score (CES)

Discussion 0
Question # 10

A sales representative works at a heavily siloed company and is unable to gather insights for renewals.

How should the sales rep improve data integrity in the pipeline working across silos?

Options:

A.  

Offer customer discounts toexpedite the sale.

B.  

Log in as the customer to review their data.

C.  

Collaborate with other customer-facing teams.

Discussion 0
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