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ADM-261 Dumps - Service Cloud Administration (SP25) Practice Exam Questions

Salesforce ADM-261 - ADM-261 Practice Exam

  • Certification Provider:Salesforce
  • Exam Code:ADM-261
  • Exam Name:Service Cloud Administration (SP25)
  • Certification Name:ADM-261
  • Total Questions:354 Questions and Answers With Detailed Explanations
  • Updated on:Based on the current ADM-261 exam blueprint. Updated on Nov 25, 2025
  • Product Format: PDF (Portable) & Test Engine (Interactive) .
  • Support: 24/7 Live Chat & Email Support
  • Valid For: Worldwide - Valid In All Countries
  • Discount: Available for Bulk Purchases and Extra Licenses
  • Payment Options: PayPal, Credit/Debit Card
  • Delivery: PDF/Test Engine are Instantly Available for Download
  • Guarantee: 100% Exam Passing Assurance with Money back Guarantee.
  • Updates: 90 Days of Free Content Updates.
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Salesforce ADM-261 This Week Results

ADM-261 Question and Answers

Question # 1

Universal Containers requires that users have the ability to view specific cases, as determined by the product type field on the case. An email should be sent to the users when a case to which they have access is created or closed. What should a consultant recommend to meet these requirements? (Choose 2)

Options:

A.  

Escalation rules

B.  

Case teams

C.  

Workflow rules

D.  

Auto-response rules

Discussion 0
Question # 2

Universal Containers (UC) wants customers to be notified by email when their issue is resolved. The notification should contain a reference link in the form of their case number. The customer should be able to click the link and be redirected to the resolved case in UC's Community. Which three features must be configured to accomplish this? Choose 3 answers

Options:

A.  

Email Alert

B.  

Email Relay

C.  

Email Template

D.  

Assignment Rule

E.  

Workfl

Discussion 0
Question # 3

Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

Options:

A.  

Approval Process that assigns an Article to a Reviewer Queue.

B.  

Knowledge Action to Publish an Article once the Article is approved.

C.  

Validation Rules for article record types to verify all fields during creation.

D.  

Data Category to assign an article record type to a Reviewer.

Discussion 0

PDF vs Software Version

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Stop the stress of unpredictable exam. Our ADM-261 practice test is engineered to simulate the exact format, pacing, and pressure of the real ADM-261 exam. Go beyond simple Service Cloud Administration (SP25) exam questions and answers; practice with ADM-261 exam dumps in an interface that mirrors the actual Salesforce test, building the muscle memory and confidence you need to pass on your first try.

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Real Exam Simulation:
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Performance Analytics:
Get more than just a score. Receive a detailed breakdown of your performance by topic area. Identify your ADM-261 certification weak spots and focus your study efforts efficiently.

Verified & Updated Questions:
Our team of Salesforce experts continuously updates the question bank to ensure all content is relevant, accurate, and aligned with the latest ADM-261 exam objectives.

Interactive Learning:
Read the explanation for every answer right or wrong. Understand the why behind each concept to solidify your Service Cloud Administration (SP25) knowledge, not just memorize a answer.

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Taking our full-length, timed ADM-261 practice test builds the mental endurance required to maintain focus and performance throughout the entire ADM-261 exam.

ADM-261 FAQs

Salesforce Service Cloud is a CRM platform designed to support customer service and support teams by managing inquiries and interactions across multiple channels like email, phone, chat, and social media.

Key features include Case Management, Knowledge Base, Omni-Channel Routing, Service Console, Live Agent, Social Customer Service, Macros, and Entitlements.

Case Management involves tracking and managing customer issues by converting them into cases, which hold all details about customer interactions and support requests.

The Service Console provides agents with a unified interface to access all necessary customer data. It integrates various channels, enabling agents to handle multiple cases simultaneously.

Omni-Channel enables agents to manage multiple customer interactions across different channels from a single interface. It assigns cases to agents based on their skills, caseload, and channel priority.

Our Satisfied Customers

Turkey
Hailee Rolfson
3 weeks ago

Passing the ADM-261 Service Cloud Administration exam sharpened my expertise thank you for the excellent resources!

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