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Salesforce - Implementing Field Service Lightning
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Salesforce FSL-201 Questions and Answers
Universal Containers’ (UC) Technicians often report seeing competitor’s assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?
Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?
Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?
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Salesforce Field Service Lightning is a solution that helps manage field service operations. It connects mobile workers, dispatchers, and customers for seamless service delivery.
FSL includes the Core Field Service app, Field Service Mobile app, and Scheduling and Optimization tools.
Industries like utilities, healthcare, retail, and manufacturing benefit from FSL to manage on-site operations and improve customer satisfaction.
Salesforce Certified Field Service Consultant (FS-Con-101)
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TESTED 01 Dec 2025
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