I'm pretty sure I know what your problem is. I have had this problem before. Go to Start , Run, and type DXDIAG , then when the window comes up go to the DIsplay tab, check if you have AGP Texture Acceleration on. If you don't then you will have to install your chipset drivers for your motherboard. That will give you about 6,000 more points in your 3dmark, and you should be at about 21,000 which is the norm. Please get back to me if you still have the problem! Good luck!