Antec Rep's response about NeoHE issues

$pade

Senior member
Oct 9, 1999
664
0
0
I'm about to pull the trigger on the NeoHE 550 because
- it can now be had for less than $100
- has 42A across 12v rails
- is near silent
- PFC
- modular cable
- fan at the rear may work better in an antec p180 case as oppose to a unit with bottom fan

However, the NeoHE seems to have gotten a lot of bad press in the past, but the following post by an Antec rep does alleviate most of my concerns assumign he isn't bsing. What do you guys think?

Anyways, if the NeoHE 550 is not a good unit, what other psu out there can be had for around 100 or less that offers 42A+ across 12v and is near silent (those 3 are my main criteria)?

http://www.ocforums.com/showthread.php?t=459214&highlight=neohe

"There still seems to be some lingering questions or doubts about Antec?s NeoHE line of power supplies. Let us be clear:

Antec?s NeoHE are the quietest, most stable and most reliable line of power supplies that Antec has ever released. They have also received more positive reviews and awards in their first six months of release than even our classic TruePower series, so it?s not just us saying it. http://www.antec.com/NeoHEawards.html

Have there been some problems? Yes. But the problems are extremely limited in scope. The power of the Internet has certainly left a different impression with many but happy customers generally don?t post their problems in chat rooms and forums. Here are the facts: As of May 1, we have sold nearly 70,000 NeoHE power supplies (either individually or installed in our P150 case). We have replaced free of charge some 1200 units due to the incompatibility with some versions of Asus A8N or P5 family. While we are sorry that some people had problems?both Antec and Asus have worked together behind the scenes, made minor changes to both company?s products and resolved this issue?the fact is that thousands of users have used this combination and not experienced any problems.

Even many of the NeoHe reviewers were using this supposedly suspect combination and completely unaware that there was a ?problem? because they didn?t have one. That is also the reason that our pre-release testing of this power supply and motherboard combination did not reveal any issues. Virtually 100% of the incompatible PSU?s would have worked fine with another motherboard. Actual out of box failures of NeoHE are almost non-existent and certainly happening at much lower rates than we have ever experienced with either our TruePower or SmartPower lines.

Lastly, there is the issue that some users are experiencing using any number of brands of higher efficiency power supplies, such as NeoHE, and reported in detail on silentpcreveiew.com http://forums.silentpcreview.com/viewtopic.php?t=30289. Again, good news; since Antec was one of the first companies to develop and sell higher efficiency designs such as NeoHE, we were among the first to discover and solve this potential issue. You can buy NeoHE with confidence.

Antec is the world leader in power supply design, innovation and sales. Over the past few years we have sold millions of power supplies around the world. That means we have millions of happy customers. It also, unfortunately but inevitably, means that some of our customers will experience problems, maybe even more people than have problems with other brands, simply because we sell so many more power supplies than the other guys. That?s why we introduced our industry leading AQ3 Warranty http://www.antec.com/us/warranty.php...&Submit=Submit back in 2000. So customers can buy in confidence and know that if they do experience a problem, we stand behind our products and guarantee their satisfaction.

If you have any questions about Antec power supplies please send us an email at powersupply@antec.com ."
 

$pade

Senior member
Oct 9, 1999
664
0
0
btw, the psu will be powering a conroe e6600 system that I hope to oc to 3.6+ with a single x1800 xt 512M card. Still haven't decided on the rest of the system (mobo, ram, etc...)
 

GalvanizedYankee

Diamond Member
Oct 27, 2003
6,986
0
0
BWAHAHAHA!! Your warrenty link is 404, not found :laugh:

I'd be the last to talk you out of an Antec PSU.

Why do you NEED 42A if there will be no SLI/CrossFire??

Buy a Silverstone 500W Element and be happy.


...Galvanized
 

cmdrdredd

Lifer
Dec 12, 2001
27,052
357
126
Originally posted by: $pade
btw, the psu will be powering a conroe e6600 system that I hope to oc to 3.6+ with a single x1800 xt 512M card. Still haven't decided on the rest of the system (mobo, ram, etc...)


Good luck getting the E6600 stable at that speed without alot of voltage.
 

$pade

Senior member
Oct 9, 1999
664
0
0
Originally posted by: GalvanizedYankee
BWAHAHAHA!! Your warrenty link is 404, not found :laugh:

I'd be the last to talk you out of an Antec PSU.

Why do you NEED 42A if there will be no SLI/CrossFire??

Buy a Silverstone 500W Element and be happy.


...Galvanized


The 42A are just there for system growth. The PSU and case are usually the components I keep the longest. 2-3 years down the road, 40A + may become the standard.

The Silverstone 500w element and enhance 5150gh are on the top of my list too. It just seems like u get less withthe silverstone (36a vs 42a) and the silverstone is a bit more expensive to.
On the enhance i'm hearing conflicting reports on whether it provides a full 36a across the 12v rails.
 

imported_RedStar

Senior member
Mar 6, 2005
526
0
0
it is nice to know they have resolved the issues with asus ...now how will you know which version you are getting that will be compatible with asus?
 

GalvanizedYankee

Diamond Member
Oct 27, 2003
6,986
0
0
Power needs are supposed to go down over the next two years. I'll never go SLI so really don't care about dual graphics cards. I'd go dual card if one was for gaming and
the other was a Quattro, hooked-up to dual monitors

Re. your SPCR link. http://www.bgmicro.com/ has some nice wire wound 25W@2 or 10ohm ballasts
for $0.49 each.

The 5150GH series 3 in late September will have 35A combined with 38A peak. The current
5150GH has 31.5 combined.


...Galvanized
 

PurdueRy

Lifer
Nov 12, 2004
13,837
4
0
My antec PSU has been fine. Granted, I bought mine 4 years ago when they seemed to be among the most recommended along with enermax and sparkle.
 

soydios

Platinum Member
Mar 12, 2006
2,708
0
0
My system:
Antec NeoHE 550
Asus P5W-DH Deluxe
Core 2 Duo E6600 (stock)
ATi X1900 XT (stock)
2GB OCZ DDR2-800
2x 320GB Seagate 7200.10
various fans and lights
all in an Antec P-160W case

The system runs absolutely flawlessly. The modular+sleeved cables really made my cabling job easier.
 

n7

Elite Member
Jan 4, 2004
21,281
4
81
LOL.

Reps lie.

All the time.

I'm not sayinhg Antec is crap, but they ain't amongst the best.
 

notorioussob

Banned
Aug 15, 2006
24
0
0
lol they lie big time...had an antec psu and the back fan shorted out and i contacted them about a warrenty and they said the fan stopping was apart of the design of the psu...the closed off the ticket so i couldnt respond to the bs response...good products though
 

JEDIYoda

Lifer
Jul 13, 2005
33,986
3,320
126
Originally posted by: $pade
I'm about to pull the trigger on the NeoHE 550 because
- it can now be had for less than $100
- has 42A across 12v rails
- is near silent
- PFC
- modular cable
- fan at the rear may work better in an antec p180 case as oppose to a unit with bottom fan

However, the NeoHE seems to have gotten a lot of bad press in the paststill does get alot of deserved bad press, but the following post by an Antec rep does alleviate most of my concerns assumign he isn't bsing. What do you guys think?

Anyways, if the NeoHE 550 is not a good unit, agreed!!what other psu out there can be had for around 100 or less that offers 42A+ across 12v and is near silent (those 3 are my main criteria)?

http://www.ocforums.com/showthread.php?t=459214&highlight=neohe

"There still seems to be some lingering questions or doubts about Antec?s NeoHE line of power supplies. Let us be clear:

Antec?s NeoHE are the quietest, most stable and most reliable line of power supplies that Antec has ever released. They have also received more positive reviews and awards in their first six months of release than even our classic TruePower series, so it?s not just us saying it. Thats a line of total BS!!!!http://www.antec.com/NeoHEawards.html

Have there been some problems? Yes. But the problems are extremely limited in scope. The power of the Internet has certainly left a different impression with many but happy customers generally don?t post their problems in chat rooms and forums. Here are the facts: As of May 1, we have sold nearly 70,000 NeoHE power supplies (either individually or installed in our P150 case). We have replaced free of charge some 1200 units due to the incompatibility with some versions of Asus A8N or P5 family. While we are sorry that some people had problems?both Antec and Asus have worked together behind the scenes, made minor changes to both company?s products and resolved this issue?the fact is that thousands of users have used this combination and not experienced any problems.

Even many of the NeoHe reviewers were using this supposedly suspect combination and completely unaware that there was a ?problem? because they didn?t have one. That is also the reason that our pre-release testing of this power supply and motherboard combination did not reveal any issues. Virtually 100% of the incompatible PSU?s would have worked fine with another motherboard. Actual out of box failures of NeoHE are almost non-existent and certainly happening at much lower rates than we have ever experienced with either our TruePower or SmartPower lines.Sounds like Antec reps have been trained by GWB for there expertise in double talk!!
Lastly, there is the issue that some users are experiencing using any number of brands of higher efficiency power supplies, such as NeoHE, and reported in detail on silentpcreveiew.com http://forums.silentpcreview.com/viewtopic.php?t=30289. Again, good news; since Antec was one of the first companies to develop and sell higher efficiency designs such as NeoHE, we were among the first to discover and solve this potential issue. You can buy NeoHE with confidence.haa...I have some swamp land to sell anybody who falls for this line of malarky...Antec is the world leaderhuh...say that again....not becuase of quality thats for sure...mainly due to price...lol in power supply design, innovation and sales. Over the past few years we have sold millions of power supplies around the world. That means we have millions of happy customers. It also, unfortunately but inevitably, means that some of our customers will experience problems, maybe even more people than have problems with other brands, simply because we sell so many more power supplies than the other guys. That?s why we introduced our industry leading AQ3 Warranty http://www.antec.com/us/warranty.php...&Submit=Submit back in 2000. So customers can buy in confidence and know that if they do experience a problem, we stand behind our products and guarantee their satisfaction.

If you have any questions about Antec power supplies please send us an email at powersupply@antec.com ."

made my day...I like a real good laugh...lolol
You could be mistaking the Antec rep for the thermaltake rep..lolol
 
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