- Dec 11, 2002
- 18,409
- 39
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This is just a story of my experience dealing with IBM, scroll down to the bottom if you don't want to read it and just want to read my main question.
I bought a 21" monitor from IBM. This monitor is supposedly the best 21" there is, besides the sony GDMF520, costing $750, which is $100-200 more than any other 21" out.
The quality? It sucks, definately not even on par to a $500 monitor. Blurry here and there, and the only way to fix is to dim it down to sub shadowmask brightness levels.
I got several RMAs from IBM, hoping to resolve the issue. Though they keep sending me monitors with the same problems, some being worse than others. I went through 4 monitors from IBM. I decided I didn't want them to just send me another crappy refurb, hoping the problem will be gone. I asked them to escalate me to higher support, to see if there's anymore they could do to resolve my issue(sending me a new one, instead of a defect refurb, or giving me a refund). The techs at IBM themselves reported this problem! The tech esclated me again, since they claimed they have no power to do anything. So I wait a week for the manager of IBM tech support, and she finally calls me and tells me she has no power to do anything either, and will escalate me again to higher tech support. After being escalated the 4th time, I am finally led to someone that could do something. It took two weeks to get a hold of him, because he would not pick up the phone, and would not respond to my message on his answering machine. He denies seeing the problem, and ask me to send pictures. I send pictures of my problems, and now he ignores my email for over a month.
Now I get pretty fed up, I decide to not send one monitor back. I know they are probably going to bill me soon if I fail to send it back. They don't have anything more than my name and my address though. So my main question is, could they give me bad credit if I don't pay/return the monitor if I'm only 17?
I bought a 21" monitor from IBM. This monitor is supposedly the best 21" there is, besides the sony GDMF520, costing $750, which is $100-200 more than any other 21" out.
The quality? It sucks, definately not even on par to a $500 monitor. Blurry here and there, and the only way to fix is to dim it down to sub shadowmask brightness levels.
I got several RMAs from IBM, hoping to resolve the issue. Though they keep sending me monitors with the same problems, some being worse than others. I went through 4 monitors from IBM. I decided I didn't want them to just send me another crappy refurb, hoping the problem will be gone. I asked them to escalate me to higher support, to see if there's anymore they could do to resolve my issue(sending me a new one, instead of a defect refurb, or giving me a refund). The techs at IBM themselves reported this problem! The tech esclated me again, since they claimed they have no power to do anything. So I wait a week for the manager of IBM tech support, and she finally calls me and tells me she has no power to do anything either, and will escalate me again to higher tech support. After being escalated the 4th time, I am finally led to someone that could do something. It took two weeks to get a hold of him, because he would not pick up the phone, and would not respond to my message on his answering machine. He denies seeing the problem, and ask me to send pictures. I send pictures of my problems, and now he ignores my email for over a month.
Now I get pretty fed up, I decide to not send one monitor back. I know they are probably going to bill me soon if I fail to send it back. They don't have anything more than my name and my address though. So my main question is, could they give me bad credit if I don't pay/return the monitor if I'm only 17?