OutHouse
Lifer
- Jun 5, 2000
- 36,410
- 616
- 126
Wrong. Verbal contracts are just as "contractual" as signed ones. The only difference is you can't exactly prove you made a verbal contract unless you have it recorded or have some very good witnesses.
It seems this story has 3 stages.
1. Lady comes in several times over a long period of time and does not tip.
2. Lady comes in as per usual and gets an 18% gratuity charge added on her bill after the fact, without being told before.
3. Lady gets mandatory 18% gratuity notification before sitting down.
The lady is being a bit of a dick in stage 1. The restaurant was plain wrong in stage 2, but the lady paid anyways so there's not much she can do about it now. There's nothing wrong with stage 3 either. The restaurant can charge her whatever they want and she's free to refuse or accept. She's also free to tell the world about it if she likes.
wrong. she is a poor tipper but she does tip.