Battlefield 2 and Amazon...

[anandtechrocks]

This is kind of a rant just to let you know...

Alright so I played the BF2 demo and I really liked it. I immediately decided to purchase the game and Amazon had an offer that appeared to give you the game and a free headset for $50. I planned on spending $50 anyway so a free headset sounded great.

I placed an order, and surprisingly Amazon had packaged and shipped the product the next day. I was really confused because the game isn't supposed to be released yet, but what could I do. I tracked the package carefully and amazingly it arrived today! Sounds good, but when I opened the package I was pissed.

Those f'n bastards sent me a Battlefield 2 box with nothing in it but a cheesy headset that sells on their site for less than $16. I paid $50 bucks for this thing and I am really mad. I really don't know what to do...

I e-mailed them but who knows what I'll get. Truthfuly I will not settle for anything less than a free full verson of the game shipped promptly to my home. What's worse is they took the link down that had the offer I bought. God, I'm so mad.

 

[GullyFoyle]

I'm sure they will be sending you the game in the next couple of days. I did my pre-order at Best Buy, paid $10 and got the same thing, the headphones in a box. Thursday I go back to Best Buy, pay the other $40, and go home with the game.

 

[Farmer]

I guess that common practice for game preorders. I preordered a copy w/ headset for a friend off of Amazon a month ago, said estimated at-your-door date of the game was first week of July.

 

[blurredvision]

Never, ever, ever, ever pre-order games from places online other than game specialty shops like EB or Gamestop. You'll almost always will not get it for a couple of more days. Reason being is places like Amazon and other sites do not realize/care about game ship/release dates, and they don't force that stuff through. Their warehouses will get stock of the game, but it will take a day or two to get through their systems and get on the shelf. Only then will it ship, and that's not entirely a rush either. Sometimes the process will work out in your favor, but not a lot.

EB and Gamestop, however, games is what they do, and they realize the importance of shipping as soon as possible.

 

[Farmer]

Noted. I had a gift certificate, though.

 

[BigJimSlade]

For what its worth, Amazon has an awesome customer service department. I have had issues in the past and they took excellent care of me. I'll be shocked if they don't get the problem resolved for you as soon as you contact them.

 

[blurredvision]

Originally posted by: Farmer
Noted. I had a gift certificate, though.

That would be the one exception .

 

[Farmer]

Yeah, well my friend got the package today and its just the headset; Amazon screwed up, but was quick to correct the mistake. I got an email:

------
Hello from Amazon.com.

Thank you for visiting Amazon.com to pre-order Battlefield 2, due to
be released on June 21. Upon reviewing your order, we discovered there
was a misunderstanding about how to pre-order the game and redeem the
promotional code for the free Logitech Headset. As a result, we
received an order for the headset only (for the price of the game),
but not the game you wished to receive.

By following the instructions below, you will receive the game at no
extra charge. Please return to our site and purchase either the CD or
DVD version of the game. Then use the Gift Certificate claim code
provided below. The Gift Certificate is in the amount of $58.00,
which will cover the cost of Battlefield 2 game and Two-day shipping.
You will find the further instructions below.

We apologize for the inconvenience this has caused. We were unable to
automatically correct this error because we do not know if you prefer
to receive the CD or DVD version of this game. As noted above, you
will be charged for the price of the game, but will receive only the
Logitech Headset when your original order ships. In order to receive
Battlefield 2, you will need to place another order as described above
using the Gift Certificate claim code provided below.

We value your business and hope that you will continue to consider
Amazon.com for your online shopping needs.

Sincerely,

Customer Service Department
Amazon.com

Please note: this e-mail was sent from a notification-only address
that cannot accept incoming e-mail. Please do not reply to this
message.
-----

So I get $57 gift certificate credit (instead of their claimed $58) which will cover BF2 and be too much for regular shipping, but too little for 2-day shipping. You can keep the extra $7 and just have it shipped super saver.

 

[Farmer]

Bump for FYI on previous post.

 

[Stuxnet]

So, what's the gift certificate code?