Bluetooth problem/windows

[cholley]

dell latitude 7450 win7 pro 64, heavily managed by corp IT
the BT keyboard/mouse are detected as normal, even does the paring code for the kbd, then they both grey after a bit, none of the hidxxx.sys drivers are allocated to the items.
the corp IT guys did all the stuff i already tried, BT drivers. but that seems to work, the computer sees the stuff. the corp IT said "i don't think your stuff works with win7" it does and i connected it to win8.1 and it worked right away.
on my other win7 64bit desktop, after the device is added, windows says "checking windows update for drivers" at that point it allocates the hidxxx. drivers. and it does this each time, the drivers are sitting in system32.
the corp laptop has windows update disabled by policy, just need to figure out how to get windows to allocate the drivers to the HID devices.

 

[John Connor]

Probably some crap IT has done to the Comp. that makes the KB not work.

 

[cholley]

i think it's how windows update is disabled, windows runs that script to apply the drivers, but the same kybd/mouse worked on the last corp laptop

 

[John Connor]

I would make sure an update doesn't affect the current driver. https://support.microsoft.com/en-us/kb/2500967

Although you say the updates are off. It has to be the way they configured the comp.

 

[redzo]

Can you / are you allowed to log on to a local administrator machine account and try installing from that account? I suspect that this may be also related to insufficient user rights on that machine when installing the bt devices for the first time. Corporate/domain user accounts are very limited most of the time. I follow the same practice/limit them also.

If it detects a working internet connection, windows automatically connects and searches through windows update when installing new devices. The drawback is that it takes a lot longer to install that particular device, as searching online through windows update is very time consuming. You can disable this behavior just by disabling your internet connection(both wireless and wired / unplug and disconnect and connect after the install process) before installing that new device. The BT installer package should have everything it needs within its setup package in order to install itself.

 

[cholley]

Can you / are you allowed to log on to a local administrator machine account and try installing from that account? I suspect that this may be also related to insufficient user rights on that machine when installing the bt devices for the first time. Corporate/domain user accounts are very limited most of the time. I follow the same practice/limit them also.

If it detects a working internet connection, windows automatically connects and searches through windows update when installing new devices. The drawback is that it takes a lot longer to install that particular device, as searching online through windows update is very time consuming. You can disable this behavior just by disabling your internet connection(both wireless and wired / unplug and disconnect and connect after the install process) before installing that new device. The BT installer package should have everything it needs within its setup package in order to install itself.

i tried with all connectivity off, same $41t

 

[cholley]

so, i bought a $5 BT dongle off amazon, loaded the driver and everything connected and worked as it should, my guess the Dell chip is crap or the driver is crap, at any rate it works for my needs

 

[Chriskey2015]

find your driver for bluetooth

 

[Oyeve]

have you asked your IT guys about this? Many of my users try to hack into their laptops to add/change things when all they have to do is ask me.

 

[John Connor]

Maybe it was the BT version or something like the profile for the built in BT adapter.

 

[cholley]

have you asked your IT guys about this? Many of my users try to hack into their laptops to add/change things when all they have to do is ask me.

IT couldn't figure it out

 

[cholley]

find your driver for bluetooth

i tried all the BT driver available from Dell