Cisco 7945 background issue

regnez

Golden Member
Aug 11, 2006
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I've got a Cisco phone system setup for one of our nicer regional offices in Houston, TX and we went with the 7945G phones for the executives (read, everyone) in that office. The trouble I am having with the phones is purely cosmetic and far from dire, but it is curious.

We set the background of each of the phones to the company logo and that works without issue. The trouble is, the background behind the logo is white and the text on the phone (the system message and extension number) is also white. Granted, that text is white with a black drop shadow, but white nonetheless.

Before I setup all the tftp-server items for the phone to pull when it boots, that white text had a transparent black bar behind it which made it easy to read. After the phone pulls all the files from the router via TFTP, including the load file, that black bar goes away.

I've tried rolling back to an older file set -- 8.2 was as far back as I went -- and moving to the latest, which is 9.1, but I cannot get that black bar behind the text back.

Thoughts?

HERE is a link to the bar I am talking about. You can see it under the extension and the text at the bottom.
 

regnez

Golden Member
Aug 11, 2006
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0
76
we can only afford these crappy 7962s so I cant comment on the line text background. which CUCM version? Cisco forums turned up a few results, but no solutions...

https://supportforums.cisco.com/message/1177591#1177591
https://supportforums.cisco.com/message/1068030#1068030

We are using CME 7.1 and the router itself is running IOS 15.0(1)M3. I stumbled across those forums posts myself and was hopeful, but no dice on either unfortunately.

If anyone is curious about the remainder of the config, let me know and I'll post relevant details.
 

regnez

Golden Member
Aug 11, 2006
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Found the fix -- just keep trying different firmwares until you get the black bar back! Not exactly elegant, but it did work. Firmware I ended up using is 8-3-2 and that did the trick.
 

Nothinman

Elite Member
Sep 14, 2001
30,672
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Sadly, Cisco VOIP seems to be full of "poke and hope" fixes... Glad you were able to find the right part to poke though. =)
 

regnez

Golden Member
Aug 11, 2006
1,156
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Sadly, Cisco VOIP seems to be full of "poke and hope" fixes... Glad you were able to find the right part to poke though. =)

No kidding with the poke and hope bit...

Really adds to it when this is a remote location too (not that Houston, TX is itself remote, but I am at Corp about 400 miles north of there), so moving files to and from the router is not exactly a super quick process. Fortunately, the firmware that worked was only the fourth set I had tried, so that wasn't too bad.
 
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