Comcast update: IS SUCK!

[morkinva]

They are still unable to resolve the 'my webpage' and 'my file locker' situation. After getting me up and running 1/10/2, I have been able to access my webspace. I can get into the comcast.net login page, but when I click on 'my webspace', the dreaded page comes up 'for security reasons, you won't be able to access my webspace for 24 hours' -- do you think they meant to say 24 months? I have spoken to several level 2 techs and all they can say is 'we are aware there is a problem, we are looking into it'.

What free webspace providers can you use for auctions with direct access to pix?

 

[insdav3]

Same here man. What a peice of garbage that webspace / webpage / my file locker crap is. I miss mediaone in michigan

 

[NikPreviousAcct]

Okay, since I was one of those techs a few weeks ago, lemme give you a little advice.

Call tech support
Ask for Tier2 and insist if they don't instantly transfer you.
Explain the issue and ask the tech to suspend then resume your account.
Your account should be up and running anywhere from 8hrs to 24 hrs.



nik (knows his shiznit)

 

[Ameesh]

man where is that picture that says hello and welcome to last week when you need it?

 

[spanky]

nik, can u uncap my cable please? i've got paypal ready for ya...

 

[NikPreviousAcct]

<< nik, can u uncap my cable please? i've got paypal ready for ya... >>

1) if I could, I would finish the conversation over email (not even PM).
2) I don't work for Comcast anymore since they moved their call center from Oregon to Canada and I didn't want to move with it
3) You'd better have lots for Paypal cuz that could cost a technician his job if they track it back.

nik

 

[morkinva]

<< Okay, since I was one of those techs a few weeks ago, lemme give you a little advice. Call tech support Ask for Tier2 and insist if they don't instantly transfer you. Explain the issue and ask the tech to suspend then resume your account. Your account should be up and running anywhere from 8hrs to 24 hrs. nik (knows his shiznit) >>



So when they suspend then resume my account, the whole service will come back up (including the webspace access) within 8 to 24 hours? Do I need to supply some reason for them to suspend/resume?

Thanks

 

[Daniel]

Welcome to the comcast high speed internet, come in, take off your coat, grab your ankles and stay awhile.

 

[NikPreviousAcct]

<< So when they suspend then resume my account, the whole service will come back up (including the webspace access) within 8 to 24 hours? Do I need to supply some reason for them to suspend/resume?

Thanks >>

Suspending the account does nothing but disallow you logging in and sending email or anything else that uses the username and password (i.e. still able to browse the internet). And, since they'll resume the account again in 30 seconds or so (while you're still on the phone), both of those things will be immediately reactivated. What it's also doing is reinstating the file locker and the web space (among others), which is what takes the long period of time. It might even take two days, but it works 95% of the time. If you explain to the tier2 technician that you're getting the 24hr security error, it was common opperating proceedure to suspend/resume the accounts. So, if the technician asks, just tell them that a friend of yours is another tier2 (used to be, but don't tell them that ) and that he said that's what needs to be done.

Good luck,
nik

 

[morkinva]

Okay 'friend' I'll try that now, thanks!

 

[NikPreviousAcct]

Lemme know how it goes.

nik

 

[morkinva]

Same error messages, same shiznit

 

[NikPreviousAcct]

Hmm, curious. Do you have an escalated ticket? I.E. Did they escalate your ticket number to the provisioning team? That's the next step. I'm not sure what they do, but they're basically like the Comcast Gods. They fix it, no matter what.

nik

 

[morkinva]

I just called again; the tier2 said it was escalated on 3/21/2.

The account was suspended and resumed on April 8, 3:25am, and again about 10 minutes ago. We tried to FTP to the webspace, which didn't work either. He tried changing my password too. Apparently this is a known problem which they have posted on 'the board'. Some customers are unable to access the webspace tools, etc.

If and when this thing gets fixed, whom do I contact for a credit to my account?

 

[NikPreviousAcct]

Once they get it fixed, take your ticket number and call the Billing department for the credit.
As far as it being on "The Board," prepare not to have a Comcast webspace for a while. Things that get posted to "The Board" are up for a while. Anyway, get a REAL webspace. Comcast email and webspace are stupid and are down constantly. Who wants that? Get a real email account like Yahoo or Hotmail or something. Atleast you'll be able to get your mail if you're connected whereas even if you're connected, there's a chance that your mail will be down too.

nik